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IBM Integrated Service Management Solutions

Accelerate delivery of Visibility. Control. Automation.™

IBM Integrated Service Management solutions can help IT organizations deliver service excellence, through a structured approach that can enable better governance and help manage risk to deliver business value. When applied across the IT service life cycle – from business stakeholders to software delivery and operations – integrated service management can help bring IT and business together, to meet business priorities and improve efficiency and effectiveness.

Better governance and risk management through integrated service management enables IT to:

  • Prioritize projects and align them with business goals.
  • Deliver development projects on time or ahead of schedule.
  • Meet or exceed service levels.
  • Enhance overall service quality to help the business achieve its goals for growth and competitiveness

IBM is uniquely positioned to deliver integrated service management software solutions with an integrated, flexible approach.

    Featured: The IBM Integrated Service Management Library

    Provides service management accelerators to extend and enhance IBM's Integrated Service Management offerings, including referenced integrations provided by IBM Business Partners. Explore and deploy accelerators to assist customers with solution time to value reducing cost and deployment risks within their smarter infrastructure.

    Spotlight on IBM Tivoli Unified Process Tool

    Making ITIL Actionable
    Newest release of IBM Tivoli Unified Process Tool helps you plan and implement Service Management initiatives, based on ITIL best practices, at your organization.