IBM general statement

Many countries, including India, require manufacturers to create Product Take Back (PTB) programs, free of charge to consumers, that offer disposal and recycle of certain electronic equipment the manufacturers make and sell into the market, including personal computers, computer monitors, peripherals and related accessories.

IBM participates in a variety of PTB and Recycling programs globally. Within India, IBM has selected E-Parisaraa, Pvt. Ltd. to manage the collection and recycling of IBM products which have become E-Waste. Neither IBM nor E-Parisaraa will charge a collection or recycling fee during this process and, depending on the technology of the product that is being returned, it is possible that customers may receive a reimbursement from E-Parisaraa when submitting their asset for disposal.

It is important to note that transportation of the E-Waste to collection centres is the responsibility of the asset owner. Please follow the directions provided below to return your IBM logoed computer products, peripherals and accessories for recycling.

For convenience, E-Parisaraa will offer special at-home collection services on a limited number of cases, and may do so at a charge to the customer.

A. IBM Enterprise Clients Start Here: For high end products such as Servers and Storage products contact us here:

IBM Global Asset Recovery Services:

B. Individual Consumers (household) Start Here: For low end products such as IBM Brand Personal computers and related peripherals and accessories:

Start Here: E-Parisaraa, Pvt., Ltd.: or by Email:

To coordinate a special door-to-door collection pickup CALL: 1800 425 35287 1800 425 35287 .

The following is a list of collection centres where you can drop off your IBM logoed E-Waste including batteries.

Location Collection Centres: Contact Person & Phone Numbers:
North India E-Parisaraa Private Limited
Mr. Manoj Kandpal, Ph: 0124-6465124 / 0124-6465124 / 07838295852 07838295852

East India E-Parisaraa Private Limited
No.20/3, D. D. Mondal Ghat Road,
P.O. Dakshineswar, P.S. Belghoria,
District – North 24- Parganas,
Kolkata – 700 076
Mr. Ashaya E mail-
Toll Free Number

1800 425 35287 1800 425 35287
South India E-Parisaraa Private Limited
No.B-41/1, III Stage,
Peenya Industrial Estate,
Bengaluru - 560 058
Mr. Harishankar, Ph:
080 2836 0902 080 2836 0902


Toll Free Number
1800 425 35287 1800 425 35287
South India E-Parisaraa Private Limited
No.87,Seven Wells Street
Mr. Harishankar, Ph: 080 2836 0902 080 2836 0902


Toll Free Number
1800 425 35287 1800 425 35287
West India E-Parisaraa Pvt. Ltd.
Gala No. 1 B-6 Bhumi World Nashik
Express highway, BHIWANDI-421302
Contact Person:
Mr. Dinesh Kumar, Ph: 07030794777 07030794777 Email:

Toll Free Number
1800 425 35287 1800 425 35287

Important: For the purposes of this recycling program, damaged or otherwise non-functional IBM logoed personal computers, monitors, and covered peripherals and accessories may be received at the collection centres except as follows:

Cracked or broken monitor screens or any product showing visible leakage (example: leaking or corroded batteries). In these cases, contact your local municipal hazardous waste facility for proper handling and disposal of such products.

Before submitting your electronic equipment for take-back, you should remove all personal or confidential information from your hard drive. IBM and its suppliers are not responsible for erasing, deleting or removing your personal or confidential information from the hard drive of your computer products. Consider using data wiping software to erase your hard drive prior to submitting it for take-back. Alternatively, you can remove the hard drive before submitting your computer for take-back.

Note: Hard drives will be routinely destroyed during the final recycling process regardless.

Compliance to ROHS provision as per E waste Rules 2016:

Time Period IBM RoHS Cover Letter IBM Annexure A Report
Q3-2017 IBM India RoHS Declaration Q3-2017 (PDF, 231KB) IBM India RoHS Information Q3-2017 Annexure A IBM (XLSX, 70KB)
Q4-2017 IBM India RoHS Declaration Q4-2017 (PDF, 357KB) IBM India RoHS Information Q4-2017 Annexure A IBM (XLSX, 139KB)
Q1-2018 IBM India RoHS Declaration Q1-2018 (PDF, 395KB) IBM India RoHS Information Q1-2018 Annexure A IBM (XLSX, 62KB)
Q2-2018 IBM India RoHS Declaration Q2-2018 (PDF, 390KB) IBM India RoHS Information Q2-2018 Annexure A IBM (XLSX, 57KB)
Q3-2018 IBM India RoHS Declaration Q3-2018 (PDF, 363KB) IBM India RoHS Information Q3-2018 Annexure A IBM (XLSX, 60KB)

Frequently Asked Questions:

  1. What is E-Waste? eg. WEEE “Waste Electrical and Electronic Equipment”

    IBM Equipment that is in Scope of India’s E-Waste Rules 2016

    Information and Technology Equipment
    Centralized Data processing Mainframes, Minicomputers
    Personal Computing Personal Computers (CPU with Input & Output Devices), Laptop Computers (CPU with Input & Output devices), Notebook Computers, Notepad Computers, Printers including cartridges, Copying Equipment, User terminals & systems.
    For a complete list of covered electric and electronic equipment, please refer to the E waste (Management & Handling) Rules 2016 (Above).
  2. Why should e-waste be handled properly? Some of the components of e-waste contain materials such as lead, cadmium, mercury, polychlorinated bi-phenyls (PCBs), etched chemicals, brominated flame retardants which may be hazardous in nature. Therefore e-waste should be handled in an environment-friendly manner to prevent such hazardous materials from being released into the environment.
  3. Why is it important to properly dispose the e-waste?
    • To protect the natural environment, it is important to collect E-waste separately from regular trash for the purpose of refurbishing, reusing or recycling the components and materials that comprise the product. When done properly, valuable materials can be safely extracted for additional use and natural resources are preserved.
    • E-wastes should only be given to authorized vendors and buyers. The respective pollution control boards in different States authorize agencies to collect e-waste from generators. The dealers should have valid Air Consent, Water Consent and Hazardous waste authorization. This authorization is given based on the competency of the recycler, infrastructure and other factors, as decided by the regulatory authorities. IBM only deals with fully authorized collectors and recyclers.
    • Conversely, E-wastes should never be given to unauthorized collectors or recyclers. The hazards of improper handling and recycling of e-waste include polluting the air, land and water as well as direct harm to workers, or other people nearby, that do not use proper safety equipment or facilities. The India E-Waste Handling Rules were created to ensure safe practices and protect the environment.
  4. What is a collection centre? Collection Centre means a facility established individually, jointly or a registered society or a designated agency or a company or an association to collect E-waste. E-Parisaraa is IBM’s designated collection centre for the purpose of this regulation.
  5. What is a recycler? A recycler is any person or agency engaged in recycling or reprocessing of used electrical or electronic equipment or assemblies or their components. E-Parisaraa is also IBM’s designated recycler for the purpose of this regulation.
  6. How does IBM recycle its E-waste: IBM provides to all its customers the facility to give back IBM manufactured products at their end of life so that they are properly recycled/disposed. Historically, IBM’s asset recovery programs and its downstream partners recycle in excess of 97% of the total weight of equipment collected. For the most recent worldwide results click here:
    For more information about IBM’s environmental programs click here:
  7. What is RoHS? RoHS is the acronym for Restriction of Hazardous Substances. RoHS, also known as EU Directive 2002/95/EC, originated in the European Union and restricts the use of specific hazardous substances found in electrical and electronic products.
    • What are the restricted materials mandated under RoHS? The substances that are restricted under RoHS are lead (Pb), mercury (Hg), cadmium (Cd), hexavalent chromium (CrVI), polybrominated biphenyls (PBB) and polybrominated diphenyl ethers (PBDE) in varying amounts between 100ppm (0.01%) and 1000ppm (0.1%) weight / weight of the article depending on the substance. IBM products are designed in compliance with this Directive.
    • Why is RoHS compliance important? The restricted substances when improperly managed represent a hazard to the environment and may pollute landfills or other facilities. These substances may also represent an occupational hazard during manufacturing and recycling. The EU RoHS Directive applies to equipment as defined in the WEEE directive.

Summary of Do’s and Don’ts:

  • DO: Recycle your electronics – anything with a plug or a battery – at one of the locations listed above or other authorized collection centre.
  • DO: Consider donating unwanted electronic equipment that still works and can be reused by someone else.
  • DO: Take or send your E-Waste to one of the designated authorized collection centres.
  • DO NOT: Discard electronics and batteries in ordinary trash bins.
  • DO NOT: Sell or give your e-waste to unauthorized dealers.
  • DO NOT: Ship e-Waste including batteries by AIR.

Other Environmental Programs

Battery Recycling and Disposal

IBM follows the compliance requirements as per The Batteries (Management & Handling) Rules 2001, amended notification on 4th May, 2010. IBM recommends that users return Lithium, Lithium Ion, Lithium Ion battery packs, Sealed Lead Acid batteries, Nickel Cadmium (Ni-Cd), and Nickel Metal Hydride (Ni-MH) batteries from their IBM products to IBM’s designated collectors or other authorized collectors for recycling. Please do not disassemble battery packs or assemblies prior to return except for the purposes of disconnecting batteries to prevent short circuiting. These assemblies are designed to withstand normal transportation but it is recommended that, if at all possible, battery wires be disconnected and wires and/or any other metal objects be removed from assembly. Batteries should be individually wrapped in a non-conductive material (for instance, a plastic bag) to protect against short circuiting during shipment. If the assembly shows signs of short circuiting (burned / charred wires or circuits) or if the batteries show signs of leakage (corrosion on assembly) then the units must not be shipped. Generator/Shipper is responsible for complying with all federal, state, and local laws and regulations related to the packing, labeling, manifesting, or shipping of these batteries types.

Some products have Integrated Battery Backup Features (IBF’s) which must be handled only by IBM authorized technicians. All other batteries may be handled by the authorized collection centres. There are two authorized vendors -- E-Parisaraa, Pvt. Ltd. and NILE Ltd. whose services are utilized for disposing of batteries. Only those batteries are disposed which are not under buy back option.

Details of Battery Collection center:

IBM India Private Ltd.
C/o IBM Warehouse, Shed #1
Maruthi Industrial Estate
Hoody Village, Whitefield Road
Bangalore 560048
Contact:- 9620212793 9620212793

Details of Battery Recyclers:

1) Registered Office Address:

Nile Limited
Plot No.149A, Old MLA Colony,
Road No.12, Banjara Hills,
Hyderabad - 34

2a) Factory Address

Nile Limited (NFD-I)
Panthangi Villange, Choutuppal Mandal,
Nalgonda Dist 508252
Andhra Pradesh

2b) Factory Address:

Nile Limited (NFD-II)
Plot No. 38 & 40, APIIC Indl. Park,
Gajulamandyam (V), Renigunta, Tirupati - 517500
Andhra Pradesh

3) Name of Contact Person:
    Contact Nos

Mr. M Vamsi Mohan
91 9848025210 91 9848025210
Ph. 040 2360 6641 040 2360 6641

In addition to the Nile, Ltd. locations listed above, batteries may be taken to any of the E-Parisaraa, Ltd. locations listed in section B above.

Under no circumstances should used/recyclable/returnable batteries be shipped by AIR.

Printers and Printer Supplies Return Program

For information on the return of IBM stand-alone and multifunction printers, and Workgroup Printer supplies, visit the Ricoh Sustainability Web page.