Frequently asked questions

Get answers to the most commonly asked questions about this product.

The IBM® Operations Analytics community (http://developer.ibm.com/itoa/) provides documentation, FAQs, how-tos, videos and other resources to get started with our Operations Analytics offerings.

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IBM Operations Analytics provides two main solution options: 1. Predictive Insights: Avoid problems before business is impacted. 2. Log Analysis: Diagnose application and infrastructure issues. Buy IBM Operations Analytics Advanced Insights, which includes both, plus the IBM Service Desk Extension.

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We recommend IBM Operations Analytics Advanced Insights that is licensed based on Managed Virtual Servers or Managed Virtual Network Devices. This includes the Predictive Insights, Log Analysis and Service Desk capabilities.

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IBM Operations Analytics provides additional extensions and integration packages for including solution data source and log content. Reference the ITO community for available packages.

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The subscription provides support coverage 24x7x 365, data backups and restores, monitoring and patching.

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Please visit the support forum that is listed at the “Expert resources” section below and the following: IBM Operations Analytics community forum (http://developer.ibm.com/answers/smartspace/itoa/).

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