They want actions and answers.
No one wants to have to contact support, but when they do, a poor customer service experience can make a bad situation even worse. That’s why exceptional support is no longer just a priority, it’s a must. Your customers expect you to deliver faster, smarter and more personalized experiences regardless of whether they call, visit a website, or use an app. IBM empowers customers and employees alike with AI strategy and technology that are tailored, automated, and integrated into core customer service workflows. Enhance your customer support and increase agent productivity while prioritizing personalization and data security, leading to happier customers, reduced costs and more revenue.
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Save people from screaming “representative”
Respond faster, automate repetitive tasks, and simplify self-service with IBM AI assistants designed for your enterprise’s needs. With watsonx Assistant and our open-source watsonx.ai platform, you can use your preferred AI models and pre-built integrations to connect to top customer service tools including Salesforce and Zendesk.
It’s time to move from pilots to production and finding a partner with experience in AI success is essential. Design, scale and accelerate time to value for AI with the evidence-driven, scientific approach of the world’s only major global consultancy that sits inside a technology company. Use your existing technology investments to expand AI capabilities and transform contact centers into profit generators.
For a competitive advantage, leaders must leverage existing proprietary data from their enterprise. IBM watsonx.governance was built to help you direct, manage and monitor the AI activities of your organization. Securely integrate data from across your business into Salesforce or another AI platform of your choice to enable unmatched customer service.
Build and deploy generative AI chatbots that understand complex customer queries, enable customer self-service and scale conversational AI across all channels and touchpoints with seamless integration to your back-end systems.
An intelligent gen AI voice assistant can manage repetitive contact center interactions over the phone, improving containment, delighting callers and driving contact center efficiency.
AI can automate repetitive requests that eat up valuable time and help agents solve complex customer problems.