Think Summit Canada

Available On-Demand

Think Summit Canada

Available On-Demand

The Think Summit Canada 2020 digital experience will consist of a Main Tent followed by 4 parallel content streams:
"Unlock Cloud and AI", "Building a Smarter Business", "Security & Cyber Resilience", and "Think Gov".
All times are in Eastern Daylight Time (UTC-4/GMT-4)

Main Tent Agenda


Emerge stronger and smarter.
Making the most of today's agenda.


Claude Guay

Claude Guay

President and General Manager, IBM Canada

Claude Guay is the President & General Manager of IBM Canada, where he leads a team that is passionate about delivering value to its clients, and helping Canadian organizations, both large and small, use innovative technology to reinvent their business.
His team includes thousands of IBMers across the country who offer an industry-driven view that enables clients to harness the power of Cloud, AI and other emerging technologies, to solve their biggest challenges and thrive.
Prior to his appointment as President & General Manager in April 2020, Claude was the Managing Partner, Operations and Performance of IBM Global Business Services (GBS) North America. GBS is IBM’s consulting and system integration organization, focused on Digital Strategy and Interactive Experience, Cognitive Process Transformation and Cloud Application Innovation.
Claude is a member of the Business Council of Canada and a member of the United Way Greater Toronto's Campaign Cabinet representing the Technology and Communications Sector. He is an Advisory Council Member of the DMZ, an accelerator for tech start-ups in Canada and a Board Member of Robotique First Quebec, inspiring young people to pursue interest in Science and Technology. He is also active in the Young Presidents’ Organization and enjoys coaching start-ups.

Amber Mac

Amber Mac

Digital Innovation Speaker | Co-Host of Marketing Disrupted and The AI Effect

Amber Mac(Arthur) started her career in San Francisco and Boston during the dot-com boom. As a strategist for Razorfish and Director of Marketing for an e-procurement software company, she spent four years in the technology start-up trenches before starting her own digital agency, AmberMac Media, Inc., in Toronto.

In 2010, she wrote the national bestselling business book Power Friending. In 2016, she co-wrote Amazon bestseller, Outsmarting Your Kids Online. In 2018, she was named one of DMZ’s 30 inspirational women making a difference in tech. In 2019, her podcast series The AI Effect won Best Technology Series.

"With few equals," writes YouTube co-founder Steve Chen, "MacArthur continues to demonstrate a keen insight towards the continually evolving fabric of the social web."

Amber has keynoted more than 300 events around the world and has moderated sessions with: Canadian Prime Minister Justin Trudeau; former FBI Director James Comey; business coach Tony Robbins; famed astronaut Chris Hadfield; and many other notable leaders.

She is a regular business host and expert for Fast Company, CNN, Bloomberg, CBS, BNN, CTV, The Marilyn Denis Show, and SiriusXM Radio.

Keynote: Accelerating and expanding business with Cloud

Building the Cognitive Enterprise

The combined impact of AI, blockchain, automation, Internet of Things, 5G, and edge computing is reshaping standard business architectures. It’s time to build your Cognitive Enterprise. Join IT and LOB leaders who will share how they are reimagining business models and operations while successfully engaging employees, customers, suppliers and partners.


Debasis Bhaumik

Debasis Bhaumik

Transformation Leader, Best Seller Author, Innovator, Board Member, Mentor, Educator

‘Think Big, Act Now, Start Small and Scale Fast’ – Debasis (DB) specializes effectively working with people in driving transformation, implementing change and running operations ‘like a machine’.

DB is an authentic leader who enjoys driving Digital Transformation, coaching talent and running operations. DB has more than 20+ years of experience in operational management, solution deliver, professional teaching, and business development in various industries and geographies including the USA, Canada and Asia Pacific.

DB is currently VP, Information Technology at Nutrien responsible for Enterprise Applications and Data. Prior to this, DB has held senior roles with global corporations like IBM, Siemens Medical, CGI, Enbridge etc.

Strong understanding of a broad spectrum of technologies and industry have always been a differentiator for DB. He has worked in various industry domains like Energy Solutions (Oil and Gas), Agriculture, Travel and Transportation, Healthcare, Retail and Logistics, Mining and Manufacturing to name a few.

DB has an MBA with specialization in Finance and a Master of Science in Physics. He is best seller author of the Leadership book – Leadership 4.0

DB loves teaching. He has been associated with various academic institutions and colleges throughout his career as a part time instructor. At present he teaches classes on Project Management at universities in Calgary and mentors young Silicon Valley technology professionals.

DB is member of Advisory councils with MRU and Waterloo University’s AI department. He serves on the board of McMan Youth and Canadian Mental Health Association (Calgary) and member of Innovation Leadership team for Calgary Economic Development.


Patrick Antoine

Patrick Antoine

Vice President & Partner, Enterprise Strategy and iX Leader, IBM Canada

Patrick Antoine is a seasoned tech executive who leads Digital for IBM Canada. Patrick works with clients to define their digital agenda to fortify their position for today and for tomorrow. Patrick’s team comprised of talented individuals who are ‘bi-lingual’ in Business and IT, with the objective of innovating and co-creating with clients to show them real value, from ‘concept to code’.

Key outcomes Patrick focuses on for clients include digitally reinventing themselves, enhancing enterprise agility, leading with user experience, driving business insight, increasing revenue, and optimizing their operations. His team applies exponential technologies to transform clients’ businesses at scale. Areas of focus include enterprise strategy, digital platforms (CRM, e-commerce, marketing, contact centre), digital agency, and custom app development.

Patrick has over 20 years of experience in business and operations strategy, digital strategy, and business analytics. Patrick has sold and delivered strategy and analytics engagements in a variety of industries (both private and public). Prior to his current role, Patrick was the Canada Leader for Analytics and Cognitive Process Services. Before that, Patrick was the Chief Strategy Officer for IBM’s BPO business.

Patrick has a B.S. degree from Manhattan College in Electrical Engineering and an M.B.A from Pace University. He has also completed Advanced Business Strategy and Advanced Operations Strategy executive courses at Harvard Business School and IMD. Patrick is married with three children and currently lives in Oakville, Ontario. His interests include world music, word games, running, and island hopping.

David Markwell

David Markwell

Senior Vice President IT

Loblaw is Canada's food and pharmacy leader, with a network of corporate and independently- operated stores in communities across the country, and employing close to 200,000 Canadians.

Since joining Loblaw in 2007, David has held many executive roles in IT. He is currently the Senior Vice-President, Information Technology, responsible for all technology functions at Loblaw Companies.

David holds a Bachelor of Applied Science from the University of Toronto, an MBA from the Schulich School of Business and is a member of both the Professional Engineers of Ontario and Chartered Professional Accountants of Ontario.

David is currently an Adjunct Professor at the Smith School of Business at Queen's University, where he teaches IT Strategy in both the BCom undergraduate and MBA graduate programs.

David is a member of the Board of Directors for the Foundation for Student Achievement and is a member of the Institute of Corporate Directors.

In his spare time, David enjoys hanging out with his five kids, running, reading and travelling.

Panel Discussion: Corporations standing up for social justice

Looking to the past, present and future, this panel of experts will explore aspects of social injustice and how corporations can and should lead the way in eradicating these biases through technology, community and understanding.


Francesca Rossi

Francesca Rossi

IBM Fellow and AI Ethics Global Leader, IBM Research

Francesca Rossi is an IBM fellow and the IBM AI Ethics Global Leader. She works at the T.J. Watson IBM Research Lab, Yorktown Heights, New York.
Prior to joining IBM, she has been a professor of computer science at the University of Padova, Italy.

Francesca’s research interests focus on artificial intelligence, specifically they include constraint reasoning, preferences, multi-agent systems, computational social choice, and collective decision making. She is also interested in ethical issues in the development and behavior of AI systems, in particular for decision support systems for group decision making. On these topics, she has published over 200 scientific articles in journals and conference proceedings, and as book chapters.

She is a fellow of both the worldwide association of AI (AAAI) and of the European one (EurAI). She has been president of IJCAI (International Joint Conference on AI), an executive councillor of AAAI, and the Editor in Chief of the Journal of AI Research.

She is a member of the scientific advisory board of the Future of Life Institute (Cambridge, USA) and a deputy director of the Leverhulme Centre for the Future of Intelligence (Cambridge, UK). She is in the executive committee of the IEEE global initiative on ethical considerations on the development of autonomous and intelligent systems and she is a member of the board of directors of the Partnership on AI, where she represents IBM as one of the founding partners. She has been a member of the European Commission High Level Expert Group on AI and the general chair of the AAAI 2020 conference. She will be the AAAI president in 2022-2024.

At IBM, she is the PI in exploratory research projects, also in collaboration with MIT and RPI, on topics that range from embedding ethical principles into AI decision making to exploiting cognitive theories of human decision making to define more flexible, robust, and general AI systems. She also co-leads the internal IBM AI Ethics board, that coordinates the governance of AI ethics within the whole company.

Carla Grant Pickens

Carla Grant Pickens

Global Chief Diversity & Inclusion Officer, IBM CHQ, Human Resources

Carla has worked in Business/IT for approximately 28 years as a Manager or Executive in Consulting and Human Resources at IBM, Oracle, and Northrup Grumman corporations over the course of her career. For the past 20 years, she has worked for IBM primarily in the IBM Services unit in HR Leadership, Talent Strategy and Programs, and Executive Succession & Development. Today, Carla is the Global Chief Diversity & Inclusion Officer for IBM, working to align IBMs diversity and inclusion goals with business outcomes, and respond to changes within society that affect our organization's culture and our employees. Prior to this role she was the Vice President, for Global Business Services (GBS) Executive Succession & Development and Partner Development for 1,800 Executives and 3,300 executive pipeline employees for IBM Services globally.

Carla has also served as the Global HR Director for Global Cognitive Process Transformation Growth Platform, Business Consulting (BC) and Business Process Services (BPS) Delivery. She has been instrumental in developing the HR and Talent strategy for the transformation and integration of Global Process Services Outsourcing business into IBM Services in 2015. As well as the HR transformation of BC to its strategic lines of business in 2016-17 for Digital and Cognitive Consulting.

Carla was the CHRO for 3 years and sat on the Board of Directors across 3 IBM companies of approximately 17,000 employees in the Philippines. She led the Talent Strategy for Asean for IBM services and specifically start-up centers in Global Technology Services (GTS) Delivery Centers for the Philippines and Malaysia. As the Philippines country HR Leader, she executed an integrated HR Strategy for 3 IBM companies. Her notable accomplishments included: 3 divestitures, 4 acquisitions, 2 new IBM sites, and the 1st IBM HR software, Workday launch.

She transitioned to Corporate Human Resources Organization to the IBM HR Talent organization, where she has been the Workforce Strategy & Programs Leader for over 30 Asia Pacific (AP) and Global Delivery (GD) countries for the Global Business Services organization for 7 years for approximately 100000 employees. She was the HR Partner for AT&T Telecommunications account and New Jersey HR Sites manager for 3 years. Carla held several positions as a Senior Consulting Manager in the IBM Software Group for approximately 3 years.

Carla grew up in Silver Spring, Maryland. She is a graduate of the University of Maryland where she attained a B.S. in Economics and M.S. in Human Resources. She holds an IBM patent for Workforce Retention and Compensation Analytics as an IBM inventor. Carla is eminent in the US and in the Asean region as a speaker at business events, academe and government on HR business transformation. She is the Executive Champion for the African-American DC-MD-VA (DMV) Business Resource Group, and Mentor/Executive Champion for Carver High School P-Tech Program, Baltimore Maryland.

Prior to IBM, Carla held roles in Consulting, Systems, and HR for PeopleSoft Inc/Oracle and Northrup Grumman. Carla is married to Eric Pickens, Sr. and has 2 sons: Eric, Jr. and Louis.

Carla is passionate about people and culture, she loves College Basketball (MD Terps), Washington Wizards and Baltimore Orioles. She enjoys volunteering for programs for children around STEM, career coaching, and reading.

Panel Discussion: Building a successful, sustainable & resilient business

Climate change and sustainability are having an increasingly important impact on businesses, investors, consumers,and governments. The established link between sustainability practices and financial performance have prompted a growing number of companies around the world to voluntarily adopt a broad range of sustainability practices. However, on the other side of the coin is the looming risk of climate change on business continuity. Not only are CEOs concerned about their Company's impact on the environment, but are turning to IBM to find out what the environment's impact is on their companies both today and in the future.


Discover the Channel Experience Zones

Attend breakout sessions and explore experience zones from across the channels

Build your agenda with sessions of your choice from across the 4 channels: "Unlock Cloud and AI", "Building a Smarter Business", "Security and Cyber Resilience", "Think Gov" (See all available sessions below)

Closing Session: A unique Think Summit Canada 2020 culinary experience

Enjoy a unique culinary experience followed by closing remarks by Amber Mac and Claude Guay

Unlock Cloud and AI

Unlocking the business value of IT: An Enterprise's path to cloud

Managing enterprise workloads in the Cloud can be a challenge, even with the latest and greatest IT. More than ever, organizations in regulated industries face unique requirements for security and compliance, oftentimes hindering the digital innovation vital to their growth. Join this session to hear how IBM is helping customers in the Financial Services ecosystem chart their path to Cloud.


James Bradshaw

James Bradshaw

Banking Reporter, The Globe and Mail

James Bradshaw is Banking Reporter for The Globe and Mail. Since 2017, he’s covered the country's largest banks as well as other prominent financial services firms and fintechs. Over more than a decade reporting for The Globe, he’s also covered media, higher education, cultural policy and news, and written for the editorial page. He has won a SABEW Canada Best in Business Award and the Edward Goff Penny Memorial Prize.

Hyper protect your data and workloads in the IBM Cloud

Moving mission critical workloads with sensitive data to the cloud requires a new class of offerings in the Cloud. A class that offers hyper protection to keep your data, IP and keys safe. In this panel discussion, customers who have embarked on this journey share their experiences building and running high-performance solutions with Hyper Protect Services, available on the IBM Cloud.


Nataraj Nagaratnam

Nataraj Nagaratnam

Distinguished Engineer, CTO & Director, Cloud Security, IBM Cloud

Dr. Nataraj (Raj) Nagaratnam is a technology and business executive focused on designing and delivering innovative security solutions, that help enterprises in their digital transformation journey, and to adopt Cloud with confidence. As CTO for Cloud Security at IBM, he drives strategy, technology and offerings around security for IBM Cloud. Recognized as an IBM Distinguished Engineer, he has lead innovative security products and capabilities across cloud, mobile, and middleware systems that are helping businesses around the world effectively manage their security. As a security leader, he has 20+ years of industry experience in building security products, architecting solutions, product management and leading engineering organizations. He has authored and co-authored numerous journal articles, blogs, papers, books and security specifications, including the book on “Enterprise Java Security” published by Addison Wesley. Nataraj received his Ph.D. in Computer Science from Syracuse University.

Rohit Badlaney

Rohit Badlaney

Vice President, IBM Z Hybrid Cloud, IBM Systems

Rohit is setting the strategy for driving IBM Z and LinuxONE into the IBM Hybrid Cloud Strategy.

He owns Offerings, R&D, Support and SRE/Ops for the following portfolios: IBM Z DevOps, IBM Z Systems Management and AIOPS, IBM Hyper Protect Family of Cloud Services on IBM Cloud, RH Openshift and Cloudpaks on IBM Z working with Redhat.

During the last fifteen years at IBM, Rohit has held numerous other roles in IBM Systems and Cloud divisions, most recently as Director of the Systems Management and Ops Analytics business in IBM Z Software. Before that he was the Program Director for IBM Hybrid Cloud Strategy and Emerging Technologies. In that role, he focused on Cloud Strategy across our entire Systems and Middleware Portfolio and propelled the portfolio to be ready for Hybrid Cloud. Prior to that he has held several Mid Management and Technical Leadership roles in the IBM Middleware and Systems Groups.

Rohit holds a Masters in Computer Engineering Degree from North Carolina State University and lives with his wife and two kids in Cary, NC, USA.

Forecasting customer demand with AI and Cloud

Learn how Pharmascience, a leading manufacturer of generic and branded drugs based in Montréal, demonstrated innovation by modernizing their processes and leveraging ML/AI and external data on IBM Cloud. This decision would ultimately enable Pharmascience to pivot quickly to changing business needs and help forecast customer demand.


David Schleifstein

David Schleifstein

Manager Business Intelligence, Pharmascience

Currently, David is the Business Intelligence (BI) Manager at Pharmascience Inc and leads the Data Analytics and Data Science team. He has been in the BI field for over 14 years working in Banking, E-commerce and Pharmaceutical industries. His current mandate is to assist Pharmascience’s digital transformation, beginning with moving towards a data centric architecture utilizing modern BI tools.

The transformation of on-premises Enterprise IT and its place in a hybrid, multicloud world

As enterprises consider moving to the cloud, their unique business challenges will drive a variety of IT infrastructure needs that will be the foundation of their future digital transformation. When considering what processes to move to the cloud, firms shouldn’t neglect the role of traditional mainframes and hardware. This session will explore the benefits, use cases, and best practices for modernizing your IT infrastructure stack, using technologies that range from traditional mainframes to modern hybrid multicloud. We will also discuss how clients are leveraging Red Hat OpenShift to enable this modernization with ease, agility and efficiency.


Daniel Latimore

Daniel Latimore

Chief Research Officer, Celent (Boston, MA)

Daniel W. Latimore, CFA, is the Chief Research Officer at Celent and leads the firm’s retail banking practice. As CRO he develops analyst research methodologies and coordinates topic selection across the firm. Mr. Latimore’s banking areas of focus include the banking ecosystem, digital banking and emerging technologies, and innovation. Mr. Latimore has been widely quoted in the press, including the Wall Street Journal, American Banker, Boston Globe, CNBC, and CNBC Europe. He led research groups at Deloitte and IBM, worked in industry Liberty Mutual and Merrill Lynch (where he lived in New York, Tokyo and London), and was a consultant at McKinsey & Co.

Chris Pratt

Chris Pratt

Business Unit Executive, Technical Solutions, IBM Systems

Chris Pratt leads IBM Canada’s Systems Technical Sales and Innovation team. With a passion for technology and over 35 years of experience in a diverse range of environments he brings a grounded perspective to some of the hype surrounding our industry. His national role as part of a North American team allows him insight into all industries and the Public Sector where he works on finding solutions to complex problems of all sizes. His past work has included solution design, project management and support of large organizations in their deployment of leading-edge technology for business benefit. He is a founding member of IBM’s Worldwide Server Consolidation Group where he obtained a patent as a co-author of IBM’s ALIGN Methodology.

Spiros Mavromilhelakis

Spiros Mavromilhelakis

Business Unit Executive, Technical Solutions, IBM Cloud

Spiros Mavromilhelakis is a results-driven and award-winning technical sales consultant, with 18+ years of success in developing new business around the latest technologies in DevOps/SDLC, Mobile, and Cloud spaces.

Over the course of his career, Spiros has earned high-level recognition for his proven ability to present compelling value propositions behind innovative products, with this ability rooted in a continuously evolving foundation of knowledge on growing trends across client industries.

Spiros goes beyond the call of a solutions seller, having become an accomplished leader and empowering executive that has built best-in-breed talent with one of the world’s most prominent technical trendsetters.

The power of open platforms

Bringing about a successful transformation in any organization is about bringing together the power of people, practices, and platforms. To create a sustainable, competitive advantage or to improve citizens' lives you need the power of community, continuous improvement, and constant innovation. This session will focus on the platform which was part of IBM’s USD 34 Billion acquisition of Red Hat. Where does it fit in IBM’s strategy, what benefits does it bring, and what guiding principles should you consider when transforming on any platform?


Paul Pinkney

Paul Pinkney

Sr. Director of Solution Architecture, and Chief Strategist, Red Hat

As a technology leader, Paul is responsible for building and nurturing top talented technology teams and advising clients on how to effectively leverage enterprise software solutions in their organizations across North America. Over the past 20 years Paul has worked for a variety of leading software vendors as a technology leader, educator, & solution architect/specialist across many IT disciplines. He has traveled extensively presenting at many conferences and seminars while sharing his insights and observations across a wide variety of industry verticals.

Build a recipe that drives success for your business

Meet Scott, an application manager from a Canadian business seeking to modernize his application strategy. Recently, what he thought were his best laid plans, have now been disrupted and he has to react to new circumstances and adapt to unexpected demands. Through guided conversations with IBM representatives at the Montreal Food Lab, he will learn the defining factors and ingredients that are key to building his application modernization strategy, and how to co-create a recipe built for success.

Edda Toso

Edda Toso

Business Development Executive IBM Global Business Services

Alok Sahi

Alok Sahi

Practice Leader - Application Development & Modernization, Associate Partner, IBM Cloud and Application Services

A trusted executive advisor with over 20 years of solution architecture and software development experience in building highly available, transactional, mission critical and interactive software products and systems. Well experienced in Structured, Agile, DevOps methods with solution strategy and rationalization, budget management and long term planning.

Alok is actively managing IBM Canada’s Application Modernization practice specializing in API, Microservices and Cloud. His team is focussed on delivering modern enterprise solutions for various platforms for customers while leveraging proven technologies and integrating with existing client enterprise architecture. He is highly experienced in establishing and using metrics driven engineering practices, process creation and optimization, best practices and standards based methods for driving solution quality.

Timothée Vielajus

Timothée Vielajus

Chef, Montreal Food Lab, Société des Arts et Technologies

A graduate of the Institut de Tourisme et d’hôtellerie du Québec (ITHQ), Timothée Vielajus has a rich background for his young age. Self-taught when he arrived in Montreal six years ago, he learned the basics of gastronomy at the restaurant Les Trois Petits Bouchons and became a cook at Fillettes. As he began his training at the ITHQ, he also worked in the kitchens of La Salle à manger, the Candide and the Michelin-starred French restaurant Le Fanal before becoming sous-chef at Chez l’épicier in 2018. Now, he is able to develop and share his culinary creations at the Foodlab culinary lab, within the ecosystem of the Société des arts technologiques!

Continuing partnerships with regional producers, Timothée is committed to preserving the biodiversity of ingredients by partnering with programs such as Gardiens de semences and collaborating with organizations such as Fermes Urbaines Ôplant.

Wilder Weir

Wilder Weir

Canadian television host

Wilder Weir is a Canadian Television/Radio Host and Producer, best known for hosting and producing Breakfast Television Montreal and Sportsnet Central Montreal on CityTV and Sportsnet East. Wilder cut his teeth as an on-air personality hosting the national weekly entertainment show Oh So Cosmo on Cosmo TV and the W Network for six seasons. His experience stretches behind the camera as well, creating and executive producing the television series Paddling Bryans (Travel + Escape's #1 original program) currently in it's 2nd season.
Wilder currently hosts daily radio talk shows for TSN 690 and CJAD 800 (Bell Media). A man of many talents, Wilder has interviewed celebrities such as Gerard Butler, Mila Kunis, Russell Brand, Terrell Owens, Dr. Oz, George St. Pierre, Candace Bushnell, Chris Nilan, Penn Badgley, and Chris O'Donnell to name a few. Wilder has also appeared on numerous media outlets including eTalk, ET Canada and the Marilyn Denis Show while contributing articles for the largest women’s magazine in the world, Cosmopolitan.
He earned a Bachelor of Arts degree, with a major in Film and Television from Queen’s University while playing Division 1 hockey and moonlighting as a CFRC-FM sports commentator. In his spare time from school he performed stand-up comedy in front of the wild crowds at Yuk Yuks and has had the chance to perform at Montreal’s Bourbon Street comedy club and The Pittsburgh Improv.
Wilder’s first television exposure came when he was featured on CBC’s Making the Cut in 2004. A year later he braved the fast-paced sports news room at TSN Sportscentre as a writer and story editor.

Digital Transformation: Lessons from the hybrid cloud journey

As Canadian enterprises embrace cloud technology, the research shows that only 1 in 5 workloads have moved to the cloud. Why? Join IBM Canada cloud consulting leader, Mark Dymond, as he converses with IBM Canada CTO, Charlotte Wang, to share their frontline experiences helping clients move to the Cloud. Learn from their vast experience in designing and deploying hybrid and multicloud business solutions, grounded in people, process and technology. Attendees will learn about real world examples, practical strategies and useful techniques to help them accelerate their business transformation and Emerge Smarter.


Charlotte Wang

Charlotte Wang

Distinguished Engineer, CTO, IBM Services Canada

Ms. Wang is the Chief Technology Officer, IBM Services Canada and an IBM Distinguished Engineer with over 20 years’ experience in the IT Industry. Charlotte is known for designing complex hybrid cloud architectures, optimizing the integration and deployment of automation tools and services to support her customers Journey to Cloud. Leveraging her patented automation technology, her most recent focus areas are Cloud Platform automation with Red Hat and bringing much needed structure to Multi Cloud Management. Charlotte develops an open rapport and is a trusted advisor to her clients. She brings considered focus and strategic thinking to managing and mitigating risk inherent in large transformations. She is recognized for her effective communication and integration skills, decomposing complex IT problems to deliver outcome driven results.
As a woman in technology, she is passionate about professional development; she is a member of the Society of Women Engineers and, is constantly contributing to the vitality of IBM’s technical community.

Mark Dymond

Mark Dymond

Senior Partner, Cloud Application Services, IBM Services Canada

Artificial Intelligence for effective financial services fraud management
(Available on-demand in the Experience Zone)

In an era where we are seeing increasingly sophisticated organized financial crime schemes, learn how Desjardins wove IBM Watson Studio into their next-generation fraud strategies, a AI solution which ultimately provided them the environment and necessary tools to help their data scientists and fraud experts better prepare data and build models at scale.


Using AI and ML in decision support solutions to deliver optimized business and clinical insights
(Available on-demand in the Experience Zone)

Learn how Companion Healthcare Corporation uses KPI Digital and IBM Watson’s portfolio for spontaneous disease modelling in comparative medicine for the betterment of both humans and animal, ultimately delivering improved business and clinical insights for veterinary medicine.


The Digitalization of Human Services: Using AI and Chatbot Technology to Impact the Customer Experience Journey
(Available on-demand in the Experience Zone)

Learn how ACCES Employment (a government funded, non-profit organization) achieved their mission of connecting employers to qualified jobseekers by developing an artificial intelligence (AI)-powered bot with IBM Watson Virtual Assistant. The solution helped to propel the transformation of their organization that was fully rooted in face-to-face human interactions into a digitalized and on-line service environment, enabling them to offer new, improved and impactful human services to their clients.


Building a Smarter Business

The art of putting humanity at the heart of automation. The new way of working.

End-to-end automation allows for a deep rethinking of “why” business processes must maintain a thoughtful balance between robot and human. Join us to see Cecile Gariepy, a Montreal-based illustrator, illustrate the importance of putting humanity at the heart of automation.


Benjamin Jacob

Benjamin Jacob

Automation Innovation Leader, IBM Canada

A strategic and driven executive, Benjamin leads the IBM Automation Practice in Canada. He works with his high performing team across all industries and sectors to help clients scale their automation programs, manage them with confidence and optimize automation benefits to ensure a resilient business ready for growth opportunities.
Benjamin brings a vast range of IT industry and leadership experience with companies like Sun Microsystems, Oracle, Symantec and most recently IPsoft.

Hani Guirguis

Hani Guirguis

Associate Partner Utilities Industry Leader, IBM Quebec

Hani is an IT Services transformation leader and Cognitive Enterprise enabler who successfully leads clients in their cognitive transformation journey. He creates value by using strategy, people, process, data, technology to define agile ways of working, improve digital customer experience, reduce systemic operating cost, & allow clients to expand into new business areas to accelerate growth. As a trusted CIO adviser, he leverages his decade of experience as a CIO to build trusted client relationships, advising C-level executives and senior leaders on how to deliver their IT transformation agenda. Hani currently heads up the Financial Services and Utilities practices for IBM GBS in Quebec, and has over thirty-three years of technology experience in numerous industries including banking, telecommunications, transportation, manufacturing, distribution, CMG, and pharmaceutical. Hani holds a Bachelor's degree in Mathematics & Computer Science from McGill University and an MBA from the John Molson School of Business.

Daniel Cascone

Daniel Cascone

Vice-President and Managing Partner, Cognitive Process Transformation, IBM Canada

Daniel Cascone is the Vice President and Managing Partner for Cognitive Process Transformation (CPT) at IBM Canada. In this role, Daniel partners with clients to realize the value of the Cognitive Enterprise by reinventing business process through AI, Automation, intelligent operations and workflows. Daniel’s approach to client challenges is one of practical innovation through proven industry experience and methods where outcomes, ROI, and client preferences drive the solution, delivery, and engagement model.

Work Safe. Work Smart.

The way we work is being reimagined at every level. Join this session to see how IBM’s Watson Works is designed to provide insights on critical decisions on Workplace Re-entry, Facilities Management, and Worker Safety & Care management to help keep your people safe, confident, and more secure.


Ashek Mahmood

Ashek Mahmood

Partner, IoT & Industry 4.0 Practice Leader, IBM

Ashek Mahmood is the Executive Leader of IBM IoT & AI Connected Operations Practice, where he is helping Canadian clients stay ahead on emerging trends and technologies to transform their enterprise operations platforms with innovation, efficiency, and speed. Ashek’s career with IBM started as a Computer Engineering co-op student from University of Waterloo 15+ years ago. He is an advisory council member for multiple global tech startups, innovation incubators, and international entrepreneurship competitions. Ashek holds 3 patents in the field of AI vision & Edge Computing and lives in Toronto with his family.


Digital Bank of the Future: Digital Transformation falls flat without culture change

How do you change business culture, business technology and transform your organizational structure to achieve the Digital Bank of the future?


Charbel Safadi

Charbel Safadi

Managing Partner, Financial Services Sector Leader, IBM

Charbel is IBM Canada’s Financial Services Consulting Leader focused on Banking, Financial Markets and Insurance. Charbel leads a team that helps clients Digitally Reinvent their People, Process and Technology with a focus on Core to Cloud Modernization.

Previous to this role, Charbel was IBM Canada’s AI and Data Consulting Leader for all industries in Canada which consisted of 3 Services Lines and 8 Practices leading a team of 350 across the country. Charbel is an eminent and well-known leader in the Canadian Artificial Intelligence space and actively participates to help organizations adopt Cognitive Solutions.

Throughout Charbel’s career at IBM, he has held many consulting services leadership roles with some of IBM's largest clients, across Canada. Charbel has spent the majority of his career working together with Financial Services clients, leading large transformations. Charbel has worked across all industries with Charbel’s Financial Management background and strong experience with Complex Client Reinventions.

Charbel previously served as a Lead Account Partner, Service Line Leader and Practice Leader in addition to his role as the Chief Technology Officer for IBM iX.

Charbel is the Executive Leader for the IBM Services Associates Program, a member of the IBM Services Women’s Advisory Board, a member of the Ryerson University Engineering Dean’s Advisory Council and is a member of the IBM Services Canadian Senior Leadership Team.

Charbel is a graduate of the Ivey Business School with his Master of Business Administration and has completed executive education programs with the Harvard Business School.


Simon Kalechstein

Simon Kalechstein

Partner, IBM Services

Simon Kalechstein is a Partner in IBM’s Financial Services practice.

Simon brings deep experience from client engagements across Canada, the United States and the Caribbean, with a track record of making digital reinvention real for client impact at scale.

Simon’s many years in financial services consulting has produced an exciting portfolio of work that has designed and delivered market-leading experiences, helped clients build new skills and adopt new ways of working, and apply new technologies to drive client experience and operational efficiency.

Simon also brings a broad global perspective from clients and colleagues around the world, with a view to strategies from Europe, the Middle East and Asia, and how approaches and learnings from other markets can be applied to the digital bank of the future.

Shahir Daya

Shahir Daya

Distinguished Engineer and CTO, IBM

Shahir A. Daya is an IBM Distinguished Engineer and CTO in the Financial Services Sector in IBM Global Business Services in Canada. He is an IBM Senior Certified Architect and an Open Group Distinguished Chief/Lead IT Architect with more than twenty-five years at IBM. Shahir has received the prestigious IBM Corporate Award for exceptional technical accomplishments. His industry experience includes banking, financial services, and travel & transportation. Shahir focuses on cloud-native architecture and modern SW engineering practices for high performing development teams.

As CTO, Shahir is responsible for overall solution design and technical feasibility for client transformation programs. He has supported the design and stand-up of several joint clients and IBM delivery centers adopting modern SW engineering practices to deliver modernization programs. Shahir is also responsible for defining the sectors' technical strategy relating to asset development/harvesting, new technical areas of focus and thought leadership for the specific technology area. He provides technical oversight and direction on critical projects.

Shahir holds a B.A.Sc. in Computer Engineering from the University of Toronto and has co-authored 3 IBM Redbooks on Microservices and Hybrid Cloud Integration. He is an inventor with several issued U.S. Patents. Shahir is a member of the Institute of Electrical and Electronics Engineers (IEEE) and the Association for Computing Machinery (ACM). Shahir is an active mentor in the University of Toronto Engineering Alumni Mentorship Program and the University of Toronto Women in Science and Engineering (WISE) Mentorship Program. He is also a coach for the FIRST LEGO Robotics Jr. League.

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Leading a Digital Transformation: The challenges and the "promise”!

Hear what key challenges need to be tackled and what it takes to be successful in driving a successful digital transformation during these critical times.


Rosane Giovis

Rosane Giovis

Chief Digital Officer & IX Leader Canada, IBM iX

Rosane Giovis is a Partner in Digital Strategy & IX. She is focused on helping clients build business strategies and tactics that focus on customer growth and digital modernization through next generation technologies and innovations. Rosane provides her clients with a compelling portfolio of Digital strategy advisory and technology services—from designing new and differentiated experiences and compelling aspirations to implementing real value added solutions to influencing the bottom line. She is also a certified Design Thinking Coach.

She has worked in Financial Services, Telecommunications, Consumer Packaged Goods, Retail and Pharmaceutical industries, providing practical business transformation and integration expertise to executives and senior leaders. She has dedicated her career to large scale business and technology transformations. She has a Masters in Human System Interventions and is a published author.

Rosane leads IBM’s iX digital consulting practice for Canada that develops IBM’s digital talent into tomorrow’s business leaders. She has received numerous awards for her work at IBM for Consulting Excellence and has been honored on IBM’s Facebook page as one of our top women leaders.

Customer and Employee Experience
Mobile Advisory
Sales and Service Transformation
Strategic Change and Program Management
Organizational Design and Development
Strategic Planning
Business Process Improvement

Blogging and Writing
Cooking and Entertaining

Chantale Lemire

Chantale Lemire

Vice-President, Customer Experience and HR Intelligence at iA Financial Group

Chantale Lemire has recently been appointed to the position of vice-president, Client Experience and HR Intelligence at iA Financial Group. She was introduced to client service in 2016 when she joined iA Financial Group and quickly became passionate about client experience and employee experience. As a leader, she strongly believes in the enormous potential of multidisciplinary teamwork in preparing the future of CX and EX through designing, communicating and implementing innovative solutions. In her new role, she wants to propel the idea that a satisfying CX can only be reached through positive EX.

Over the past two years, she has successfully initiated and led one of the company’s flagship program, which mission is to improve operational efficiency, CX and EX throughout the company’s 25 contact centres. Structured around two major pillars –cutting-edge technology and standardized best practices– this program is pivotal for the company's transformation ambition.

Before joining iA Financial Group, Chantale acted as a manager for a major insurer in the public sector and also held various roles in finance, actuarial science and investment. She has a degree in actuarial sciences from Université Laval and is a Fellow of the Society of Actuaries (FSA) and a Fellow of the Canadian Institute of Actuaries (FCIA).

Digital Bank of the Future: Platforms of the future are your competitive advantage

What do you need to do to move to or to create the platform that will support the Digital Bank of the future?


Jumpstart your SAP modernization journey

Most ERP software systems are too inflexible, outdated, and chaotic to obtain the business value to win, serve, and retain customers. Leaders want to modernize these application using cloud technologies and best practices, but are often stymied by the difficulty of the task and unable to even start the journey. Join this session to learn how to launch your SAP modernization.


Roberto Bernabo

Roberto Bernabo

Senior Partner, Senior Partner and SAP PracticeLeader for Canada, IBM

Roberto Bernabo is a Senior Partner within IBM Canada and the SAP Practice Leader. Roberto is responsible for leading the SAP practice comprised of approximately 650 consultants specializing in SAP and SuccessFactors delivery. His team is primarily located in major Canadian centres such as Toronto, Montreal, Ottawa, Calgary and Halifax. Along with leading this practice, Roberto’s key mandate is to drive cloud application innovation and transformation solutions to our clients. His team is widely viewed in the Canadian ecosystem as a market leader for digital transformations leveraging the SAP S/4HANA platform as the vehicle for driving these programs.

Roberto is a driven executive, with over 20 years of experience in technology delivery and sales with a deep understanding of complex implementations for Commercial and Public Sector clients in a variety of industries and sectors in both Canada and the United States. Using a consultative approach, Roberto has a proven track record of negotiating, selling, and delivering complex Enterprise Application implementations while maintaining a reputation of integrity, customer satisfaction and exceptional results.

Roberto possesses significant experience in leadership roles with demonstrated responsibility at regional, national and North American levels. Respected as a team builder with a strong focus on developing top talent. He possesses strong leadership vision, communication and interpersonal skills to establish rapport with all levels of colleagues and clients.

Prior to joining IBM in 2015, Roberto spent eight years at SAP in various leadership roles. Most recently, Roberto was the Vice-President of Professional Services for the SAP Canada’s Central Region. He was responsible for all professional services sold and delivered in the Central Region across all SAP product lines. In this role he helped his team develop pursuit strategies, drive new business opportunities, and manages successful delivery of projects to serve new and existing customers. He had overall P&L responsibility for the region and was deeply involved in key implementation projects, providing hands on executive oversight to ensure delivery success.

Digital Bank of the Future: Modernizing your core will accelerate your business

Diversity and Inclusion: Strategies for being intentional

Now more than ever companies must create environments where D&I is an integral part of the organizational culture. Learn intentional strategies that help organizations create a genuine, lasting D&I culture. Explore unconscious bias, ways to address and educate employees, as well as technology that assists in Talent Acquisition/Recruitment using D&I.


Victoria Pelletier

Victoria Pelletier

Victoria Pelletier is the Vice President of IBM’s North American Talent & Transformation practice; she is a senior executive with over two decades of progressive experience in strategy, operations, growth initiatives, and business and talent development.

She is a visionary leader with a passion for innovation, creativity and Diversity & Inclusion. In fact, Victoria has won both the 2020 Mentor of the Year award from Women in Communications & Technology AND the 2019 HSBC Diversity & Inclusion in Innovation Award.

Victoria serves as a board member for several organizations; she is also a published author, in-demand public speaker and appears regularly on national TV. An inspiring professional with impeccable credentials, Victoria is a trusted voice among peers and emerging executives.


Future-proofing your supply chain

How will Canadian companies improve or reinvent their supply chains to be ready for future disruptions that come their way? Hear from Enterprise leaders about what they have learned over the last few months to improve their supply chain for their future success.


Joel Brown

Joel Brown

Director, Strategic Initiatives, Bombardier Aviation

Joel Brown joined Bombardier Aviation in January 2018 as Director, Strategic Initiatives. He is responsible for digitizing the Service Center shop floor with IBM Maximo for Aviation.

Joel leverages his Lean Master black belt training to identify and implement improvement opportunities, that drive sustainable enterprise value. Joel has deep expertise in supply chain processes and advanced planning technologies.

During his career, Joel has helped multiple organizations in various industries, including Fortune 500 and Private Equity to optimize their Supply Chains. He frequently speaks at University’s regarding trends in Supply Chain Operations and Technology.

Jonathan Wright

Jonathan Wright

Managing Partner, Cognitive Process Re-Engineering

Jonathan has spent his consulting career transforming global operations for large MNCs. He worked in Industry for Exxon before joining consulting in the mid 90s. He is now the Global Managing Partner for IBM’s Cognitive Process Reengineering business, based in New York. He is also the Global VP for Supply Chain Consulting.

He spent the first 15years of his career in Europe before spending 10 years in Asia. He moved to the USA in September 2018.

Throughout his consulting career he has gained a strong reputation by developing trusted Client relationships and successfully delivering complex global transformation programs.

Jonathan is recognized globally for his Thought Leadership and his work in the area of Supply Chain and Operations. He has supported the World Economic Forum in Trade, Supply Chain and Sustainability, presenting numerous papers in Davos. He has been a member of the WEF Global Agenda Council and has appeared live on BBC Talking Business and BBC World News.

Jonathan operates at the intersection between technology, cognitive and business. Working with the C-Suite, he is able to shape strategies to address the new business imperatives around Business Model, Op Model, Core Process Redesign and Customer Experience. He is experienced at taking these strategies through to Outcome by implementing Regional or Global transformation and expansion programs.

Jonathan started consulting in 1997, after 5 years with ExxonMobil. He has worked across a number of industry sectors including travel, transportation, retail, fmcg, telco/communications, hi-tech and healthcare. Whilst in Asia, he personally worked with clients such as Unilever, Diageo, DHL, Samsung, LG, Huawei, NBN Co, Kia, Pratt & Whitney, Philips Healthcare, Mindray, Salcomp, ZTE, SATS, Singapore Airlines, Electronic Solutions, Fonterra and Woolworths. He has also supported many of the regional Telcos.

His experience spans Digital, Analytics, Customer Service, Supply Chain and Operations, Procurement /Cost reduction programs and Order to Cash. He has worked with many partners including SAP, Microsoft and JDA.

Jonathan has a 1st class BEng Hons degree in Engineering and is a Fellow of the Chartered Institute of Logistics and Transportation.

He is married and has two children (15 and 18). He is a keen sportsman playing football, touch rugby and running.

Security and Cyber Resilience

Welcome and kickoff: The ever-evolving cybersecurity landscape

Join Chris McCurdy and Maxime Desbiens as they look back at 2020 and discuss the challenges organizations have faced this year, including those as a result of the pandemic, and what organizations can do to emerge smarter and more resilient as they look ahead to 2021.


Maxime Desbiens

Maxime Desbiens

Business Unit Executive and Market Leader, IBM Security, Canada

Max leads a team of cybersecurity experts who assist and advise clients in navigating the cybersecurity landscape; From aligning their security strategy to business drivers, and protecting organizational assets, to managing defenses against growing threats, and modernizing security posture.
As a performance-oriented technology leader offering a 14+ year track record in consultative sales strategy and business development, Max has guided national accounts through major transformational IT projects in terms of business case assessment, strategic planning, execution and integration. Through building trusted relationships with stakeholders at all organizational levels Max has enabled revenue growth in high technology markets and successfully executed mandates in market share expansion, new territory penetration, turnaround strategy, restructuring, and consolidation.
Max is very competitive, especially in sports, and is very faithful to his home country hockey team: "the habs"!
Max currently resides in Toronto.

Chris McCurdy

Chris McCurdy

Vice President, IBM Security Worldwide

Chris McCurdy has more than 25 years in the IT Consulting Services Industry, specializing in Information Security and Advisory Services. Chris has extensive experience working with large enterprise as well as government clients around the world. As a Managing Partner, Chris has helped large clients on the design, deployment, and ongoing management of their complex Information Technology programs. Chris has also served as a CIO helping transform a retail automotive group rapidly expand business operations through the use of technology and acquisition.

Mr. McCurdy currently serves as the General Manager and Vice President of Worldwide IBM Security Services. Chris has been with IBM Security since 2006 through the acquisition of Internet Security Systems. Chris has grown the IBM Security Business revenue to double digit growth over the past 5 years globally. Chris works with clients to help reduce cyber risk, support compliance, and drive overall security maturity based upon knowledge of business and threat landscape. Chris has worked to evolve the Go To Market across IBM in all markets for Security and supported synergy targets with other brands including Cloud and Red Hat. Chris has worked in a variety of security services roles within the IBM Security Services business unit and consistently demonstrated leadership evidenced by the continued rapid growth of the IBM Security business. Chris drives the worldwide Go-to-Market strategy for IBM Security and is responsible for managing sales globally. Chris has served in several positions as he has driven the security business at IBM. Positions include; Vice President IBM Security Services, Director of North America Security Services, West Region Security Sales Executive, Security Services Leader for Strategic Outsourcing, and Security Services Business Development Leader.

Prior to joining IBM Chris was a Managing Consultant at several consulting firms including Andersen, International Network Services, and Lucent Technologies. Chris was also a former CIO at a large retail automotive group located across the United States. Chris holds a BBA in Information Systems from Baylor University. Chris has held his certification as a Certified Information Systems Auditor.

Panel Discussion: Building a secure and cyber resilient organization


André Boucher

André Boucher

Assistant Deputy Minister, Canadian Center for Cyber Security

André Boucher is Assistant Deputy Minister at the Canadian Centre for Cyber Security. André is responsible for overseeing all operational aspects of the Cyber Centre.

Prior to the appointment to his current role, André was the Director General of the Cyber Security Partnerships directorate, and was responsible for providing IT security advice, guidance and services to Canadian private sector organizations. In this position, André led strategic and collaborative cyber security partnerships to raise the cyber security maturity across the entire Canadian ecosystem of critical infrastructure and provinces. André also worked as the Director of the IT Security Review Program, operating distinct targeted programs aimed at mitigating the important risks within the supply chain.

André joined CSE upon retirement from the Royal Canadian Air Force. During his military career as a Communications and Electronics Engineering Officer, he led a variety of operational and technical teams in Canada, NORAD and NATO. Certified as a Project Management Professional since 2002, he also managed several successful national and international projects. His last assignment as Director of Cyber Force Development focused on establishing all necessary elements required to enable the Canadian Armed Forces to operate successfully in the cyber environment.

André holds a Bachelor's degree in Computer Science and Master’s degree in Computer Engineering from the Royal Military College of Canada. He also holds a Master’s degree in Defence Study from the Canadian Defence Academy and was a Fellow of the 2012 National Security Studies Programme at Syracuse University.

Shahid Saya

Shahid Saya

Director of Cybersecurity, MLSE

Shahid Saya is the Director of Cybersecurity at Maple Leafs Sports & Entertainment and responsible for the overall cybersecurity program and security operations. Prior to joining MLSE Shahid has held various Technology and Security leadership roles over the last 10 years.

Ray Boisvert

Ray Boisvert

Associate Partner, IBM

Ray is the Associate Partner for the Canadian Public Sector within IBM Security. Given his deep background in national security, as well as consulting within the realm of threats to organizational assets and activities, Ray is focused on assisting IBM clients to better identify and mitigate security risks in an integrated, strategic manner.

Previously, Ray was appointed as the first Security Advisor for the Province of Ontario. While reporting to the Secretary of Cabinet, Ray supported efforts to protect provincial assets from events that could adversely affect services, networks and facilities that are critical to Ontario’s economy, public safety and security.

Just prior, and during a five-year tenure as President of I-Sec Integrated Strategies, Ray delivered business intelligence solutions affecting core challenges such as cyber and insider threats, while guiding resilience building and opportunity pursuits with an emphasis exploiting geo-strategic foresight. He also consulted on global business strategies such as M+A opportunities with potential National Security risks.

At the outset of his career, and after five years in federal policing with the RCMP, Ray joined the Canadian Security Intelligence Service (CSIS) in 1984 and retired in 2012 as the Assistant Director responsible for the Intelligence Directorate. During his tenure at CSIS, Ray was involved in broad facets of security intelligence operations such as leadership for Intelligence Assessments, the Counter Terrorism Branch, as well as driving national security priorities pertaining to Operational Risk, Data Exploitation and Covert Operations.

Panel Discussion: Addressing the needs of the "modern" remote workforce: a Zero Trust conversation


Kevin Lonergan

Kevin Lonergan

Research Manager, Security and Infrastructure, IDC

As part of the Infrastructure & Cloud Solutions Group at IDC Canada, Kevin Lonergan manages the Canadian Security Solutions: Sales Accelerator program covering IT security hardware, software and services. In addition, Kevin also manages the security appliance tracker and contributes to the Canadian Datacenter Infrastructure: Sales Accelerator program.

Kevin holds a B.Sc. in computer science and a M.Sc. in computer modeling.

Jason Keenaghan

Jason Keenaghan

Zero Trust Strategy Leader, IBM

Jason Keenaghan is the Leader for IBM Security's Zero Trust strategy. In this role, he is responsible for defining the vision and delivering IBM's support of Zero Trust through the combination of technology integrations and services. With more than 20 years experience in the IT industry, ranging from product management to software architecture and development, Jason collaborates closely with clients and business partners to apply the tenets of Zero Trust to help enable organizations to achieve secure business outcomes. Jason holds an MBA from Marist College and a BA in Economics, with a minor in Computer Science, from Boston College.

David Langlands

David Langlands

Partner, IBM Security Services, and Global Infrastructure and Endpoint Security (IES) Leader

David Langlands is a Partner and Global Leader in the IBM Security Services business unit, responsible for overseeing Infrastructure and Endpoint Security and Zero Trust. He has spent the past 12 years leading global security practices addressing advanced threats through emerging technologies. David began his security career as an engineer at Bell Laboratories and the National Center for Supercomputing Applications (NCSA) at the University of Illinois Urbana-Champaign.

Modernizing your threat management strategy

Today's threat management approach likely won't bring your security program where it needs to be. During this session we will talk about today's typical threat management program and the approach needed to ensure that it evolves how your organization needs it to.


Daina Proctor

Daina Proctor

Associate Partner, Security Intelligence Operations and Consulting (SIOC), IBM

Daina Proctor, recently named as one of Canada’s TOP 20 Women in CyberSecurity, is the Canadian national lead for IBM’s Security Intelligence practice. In her role she leverages her seasoned delivery experience to enable and evolve businesses with cohesive, transparent and rapid threat intelligence programs. She has spent more than half of her 25+ year ICT career leading and growing information security programs, from technology stack through operating models. Through escalating leadership positions with companies such as Nortel and CGI, and now IBM, Daina has grown and built security competencies in the Nordics, the Netherlands, UK, Australia as well as here at home in Canada. As an avid outdoors and sports enthusiast and mom to adult children (as well as a few fur babies), Daina balances her time between technology and being outdoors with her family.

Women in Cybersecurity: A fireside chat with Daina Proctor and Heather Ricciuto

What does it mean to be a woman in cybersecurity? Do responsibilities extend beyond the scope of our work assignments? Join Daina and Heather as they discuss how women are influencing the evolution of the cybersecurity industry, and how they and other women in the industry are taking on extra duties to drive systemic, positive change in the areas of diversity and inclusion.


Heather Ricciuto

Heather Ricciuto

Academic Outreach Leader, IBM Security

Heather is Global Leader of IBM Security’s Academic Outreach Program, striving to address the skills gap through education. Heather is recognized as an expert on the cybersecurity talent shortage, and, serves as an advisor to several cybersecurity education programs, conferences and competition committees, including Durham College, University of Guelph, TechNation’s Cybersecurity Talent Alliance and ICTC’s Youth Leadership Council.

She is leader of IBM’s Women in Security Excelling (WISE) Business Resource Group. With 1300 members, WISE aims to bring awareness and change to the cybersecurity gender gap through education, events, industry outreach and youth outreach. Heather is particularly passionate about inspiring our youth to aspire to careers in STEM, and about driving awareness around the cybersecurity skills and gender gaps. She is a proud Founder of IBM CyberDay4Girls, a program designed to build cybersecurity awareness amongst pre-teen and teenage girls around the world. The CyberDay4Girls program has touched the lives of over 6500 girls in 11 countries since its launch in October 2016.

Heather strives to inspire others by sharing her passion for leadership and learning. She believes that if we are not learning, we are not growing. Her passions include workforce diversity and inclusion, the advancement of women, volunteering, continuous learning, travelling, and spending time with her family.

Heather was recently recognized with the 2020 WiCyS Advocacy Award.


Partner Session: GlassHouse Security Operations Centre (SOC) delivers customized integrated security with IBM QRadar

The GlassHouse Systems (GHS) security leadership team will be providing an overview of how they leverage QRadar in their Security Operations Centre.
They will share how they have delivered their hallmark “Impeccable Service Delivery” with customer examples illustrating both the power and the broad integration capabilities of QRadar.
About GlassHouse Systems:
GlassHouse Systems (GHS) is the one of the largest IBM Business Partners and one of only two Platinum Partners in Canada. GHS has anchored their Managed Security on IBM QRadar and have tremendous experience in tailoring solutions for customers across Canada.


Jeff Wilson

Jeff Wilson

Director of Cloud and Managed Services, GlassHouse Systems

Jeff manages the GHS go-to-market strategy for security and leads the GHS security sales team for Canada and the United States. A 31-year veteran in IT he was previously a Business Unit Executive at IBM, and a Vice-president at Hewlett-Packard.

Amit Gil

Amit Gil

Director of Security, GlassHouse Systems

Amit leads the GHS technical security strategy and manages the GHS Security Operations Centre team. He holds the CISSP designation. Amit has over 20 years’ experience both in Canada and internationally, including technical management roles at Intel.

Emerging Stronger: Cyber Defence and the "New Normal"

As we close out 2020 and enter the "new normal", what are the implications for cyber threats and cyber defence in every area of our lives? Join us for a discussion of how we can recover and emerge stronger in a post-pandemic world.


Vivienne Suen

Vivienne Suen

Cybersecurity Architect, IBM Security

Vivienne Suen is a cybersecurity architect helping businesses navigate the complex and ever-changing world of IT Security. A passionate, innovative, and entertaining storyteller, Vivienne has been a featured speaker at numerous user groups and conferences advising on technology trends and sharing her expertise with IT professionals across North America.

For 15 years, she has been a trusted advisor to many IBM customers and partners, helping them become advocates and champions of IBM.

Securing the Hybrid Cloud: Controlling the seemingly uncontrollable

This session examines the shared responsibility models of the cloud from the perspective of the Cloud Services Provider (CSP) and the business customer. It presents best practices for securing the cloud – in the cloud, across the cloud, and from the cloud.


Sheik Sahib

Sheik Sahib

Cybersecurity Architect, IBM


Sheik Sahib is a Cybersecurity Architect within the IBM North American Security team. He is based on Markham, Ontario. He has extensive experience in Cybersecurity, IT Architecture, Enterprise Architecture, and Software development. His focus is to help customers in Canada and the Caribbean improve their security posture. His work leverages proven architectural design patterns with state-of-the-art security solutions to produce new or enhanced cybersecurity controls that protect sensitive and mission critical assets.

Areas of Expertise

• Security for hybrid multi-cloud world
• IBM Security Immune System
• NIST, ISO 27001 and related standards, PIPEDA, GDPR
• Information Management solutions – IBM, Oracle
• Systems Integration
• Enterprise Architecture
• Application Architecture and Software Development
• ERP solutions –JDE, PeopleSoft, SAP

Experience Summary

Mr. Sahib was involved in designing cybersecurity solutions for several customers across Canada and the Caribbean. He has delivered IBM’s security portfolio strategy, executive presentations, technical workshops, and briefings to customers. Each are tailored with appropriate content for the client. These activities are delivered via whiteboard sessions, joint workshops, or executive briefings.

A key activity of his work is to conduct security workshops with customers. He has successfully executed several workshops that examine ISO 27001, NIST, COBIT, and other security standards, within the customer environment. These workshops assess the security controls that protect Enterprise assets which support key business processes. The workshops highlight important control gaps according to established security frameworks and best practice.

Recent Project Experience

Recently, Mr. Sahib served as the lead architect for major Government initiatives to protect Canada’s critical assets. He has also worked to improved the security controls for major customers in Financial Services, Retail, Defense, and Manufacturing. As a cybersecurity architect, he is responsible for the overall solution architecture that meet stated business objectives. He works closely with customers to develop/refine the business and technical requirements, understand their capabilities and preferences, explore solution alternatives and recommend solutions that fits the client’s environment and needs. He maintains technical oversight of the solution on a consultative basis.

Training and Certification

Mr. Sahib is a certified CISSP and CCSP from the ISC2. He is an IBM certified IT Architect and a member of the IBM North American IT Architect board. He is also an Open Group Master Certified Architect.

He has extensive training from IBM and other providers:

• ISC2 – CISSP bootcamp
• ISC2 – CCSP bootcamp
• IBM Security and competitive security solutions
• Red Hat Security
• Cloud Computing; Mobility, Collaboration
• J2EE (Java, EJB, JSP), XML
• Designing CISCO Network Architectures
• PeopleSoft and JD Edwards ERP solutions
• Harvard University – Business challenges and Opportunities
• Harvard University – Business Insight


• Masters of Science, Computer Science – Queens University, Kingston, Canada
• Bachelor of Technology, Applied Computer Science – Ryerson University, Toronto, Canada

Scott Reynolds

Scott Reynolds

Executive Security Architect, IBM

Scott is an experienced consultant with 25+ years of business and IT consulting experience leading the delivery of highly complex technology projects. Scott is now 100% focused on providing security solution architecture advice and guidance to existing and perspective IBM clients.

Scott’s 35+ years of leadership and management experience have given him the opportunity to deliver security solutions ranging from two week, $25K ad-hoc advisory papers to multi-year, $200M+ outsourcing projects. Scott’s innovation and pragmatic approach as an Enterprise Solution Architect earned him and his team the Oracle TITAN and BLAZER Awards.

Scott is a veteran with over 26 years of service in the Canadian Army Reserves (Infantry). Scott lives in Manotick with his wife Juliann, his son Cameron, his daughter Rachael, and his dogs Max, Snickers, and (Oh) Henry. Scott operates comfortably in both the Star Wars and Star Trek universes.

Smarter data security and simplified compliance approach during this data transformation age

With what is happening today, businesses must adapt new ways of connecting to work remotely. Studies have shown that cyberthreats are evolving and increasingly taking advantage of new online connections and user behaviors since the beginning of 2020, and may continue to last long after COVID-19. Join us in this session to hear about a smarter, more adaptive and unified approach to protect sensitive data where source data resides.


Polly Lau

Polly Lau

Senior Cybersecurity Technical Specialist

Polly has over 17 years of technical experience in the IT industry, including 11 years working in Cyber Security. Prior to her current role at IBM, she was Director of Data Security at a financial services company, leading the enterprise data security practice program. Polly frequently advises and assists enterprise clients on their data security journey, from C-level private conversations to being speaker at webinars and conferences.

Identity as the new perimeter

With so many people working remotely, today's workforce is a mobile one. Being able to provide your users with the right access to the resources they need is fundamental for remote users to be able to carry out their duties. The role firewalls have played has changed. An adaptive access model is needed; one that is flexible while at the same time maintains your security posture. To be able to do this effectively we need to move the perimeter from the firewall to the user. What tools does your organization have to meet these new challenges? Single sign-on, Adaptive access, privileged access, multi factor authentication or governance? What combination of these and others does your organization need to establish a security posture that meets today's dynamic security landscape? Join Ezra and take a short dive into what it takes to establish Identity as the new perimeter.


Partner Session: Modernizing the SOC of a leading Canadian energy provider

In this partner success story, you will learn how a leading Canadian energy provider optimized their SOC and SIEM with the partnership of ISA Cybersecurity and IBM. Enza Alexander, ISA Cybersecurity's Executive VP, will share how ISA can fight cybercrime while enhancing our client security operations.


Enza Alexander

Enza Alexander

Executive Vice President at ISA Cybersecurity

Enza Alexander is a senior Cybersecurity and IT industry leader with over 25 years of global experience across the technology sectors in finance, operations, sales, marketing, managed and professional services. She serves as the Executive Vice President at ISA Cybersecurity. Enza is passionate about helping clients better understand the positive impact and possibilities that business technology security solutions can deliver. She has a long and successful track record built on driving client solutions that are value-based. In 2011, Enza was recognized as one of Canada’s leading Women in Technology by IT Canada and CDN Magazine.

Test your skills before a cyber incident does: behind the scenes

IBM Security has engaged with over 7,000 clients to test their cyber response plans and teams in cyber breach simulations at IBM Security Command Centers worldwide. In this session we will bring you to a table read of one of those scenarios. You will get a behind the scenes view of what goes into creating these life-like training scenarios and learn how simulated cyber breach response scenarios, delivered in highly realistic conditions, can help cross-functional teams develop the key capabilities that are required to respond to a major cyberattack.

  • See how IBM Security Command Centers provide industry best-in-class training experiences in environments around the globe
  • Learn about various types of simulations, and how the challenges are developed to create a realistic, stressful experience that puts leadership, communication and decision-making skills to the test


Allison Ritter

Allison Ritter

Creative Director, IBM Security Command Center

Allison Ritter is the Creative Director for IBM Security Command Centers, where she designs and develops immersive and highly realistic cyberattack simulations. Drawing upon her background in media arts, theater and cyber security she works with teams of security gamification engineers and developers to build unique simulation experiences that challenge diverse teams in tests of their leadership, endurance and decision-making skills. Allison brings to life the story, visuals, sound and technology to create customized experiences, she has simulated cyber attack scenarios for more than 7,000 executives and technicians. Her work and insights have been featured in places such as The Boston Globe and Forbes and has spoken at security conferences, podcasts, women in tech summits, and educational seminars.

Think Gov

Minister Navdeep Bains: Welcome and Lessons from COVID-19 to kick-start Canada’s economy


City of Markham and IBM - Collaborating in times of COVID

Markham Mayor speaks to success of COVID-19 Virtual Assistant using IBM's Watson Assistant for Citizens.


Mayor Frank Scarpitti

Mayor Frank Scarpitti

Mayor of Markham

Mayor Frank Scarpitti was elected as Mayor of Markham in 2006, 2010, 2014 and 2018.

He is Markham’s second longest serving Mayor.

Mr. Scarpitti was first elected to Markham Council in 1985, as a Regional Councillor. In total, the people of Markham have elected him nine times. He has served on both the Councils of the City of Markham and York Region for 30 years.

Mayor Scarpitti serves on York Regional Council and is the current Chair of York Region Rapid Transit Corporation (VIVA Transit). He is also Co-Chair of the Community Partnership Council, Vice-Chair of Transportation Services for York Region and sits on the Board of Directors for York Telecom Network.

He serves as a member on the Alectra board, one of the largest municipally-owned electrical utilities in North America.

Mayor Scarpitti gives his time to a number of non-profit organizations related to health, social programs, arts and culture. As Co-Chair of Markham Stouffville Hospital’s Capital Campaign, his efforts contributed to surpassing the hospital's $50 million fundraising goal.

He led Markham’s initiative to secure the Markham Pan Am Centre and attract a Markham campus for York University.

He is a strong advocate of Internet voting, used in Markham since 2003.

Mayor Scarpitti and his wife Nancy have three children.

Disease Surveillance panel featuring Provinces of Ontario and Nova Scotia, Gevity: Public Health and the Return to the New (Ab) Normal

Now more than ever, public health professionals need actionable data to make decisions in real-time.


Eric Johnson

Eric Johnson

Partner, Public Sector, IBM Global Business Services

Eric is a Partner in the Public Sector Practice of IBM Global Business Services and has worked for IBM for over 30 years. His primary focus is Public Health and Eric has global responsibility for IBM's Public Health Disease Management Solution, deployed across 7 Provinces and one Territory in Canada and across 17 health regions in the Middle East.

Latifa Mnyusiwalla

Latifa Mnyusiwalla

Senior Consultant, Public Health, Gevity Consulting

Latifa Mnyusiwalla has fifteen years of experience in the field of public health. She is a Registered Nurse (RN), holds a Master of Health Informatics (MHI) from University of Toronto, a Master of Public Health (MPH) from University of Waterloo, and is a certified project manager.

In her career at IBM and Gevity Consulting Inc, Latifa has acted in senior business analysis and public health subject matter expert roles in the implementation of public health information systems for clients across Canada and abroad, including the Ontario Ministry of Health and Long-Term Care, Nova Scotia Health Authority, Province of New Brunswick, and the Kingdom of Tonga. She is currently the IBM Public Health Subject Matter Expert for the Public Health Disease Management and Surveillance System (known as Panorama in Canada).

Prior to her career in consulting, Latifa worked as public health nurse in the area of communicable disease.

Latifa is Adjunct Faculty at the University of Toronto Institute of Health Management, Policy and Evaluation. She teaches a graduate-level course in Public Health Informatics.

Karen Hay

Karen Hay

Director of Public Health & IT Solutions at the Ontario Ministry of Health, Province of Ontario

Karen Hay is the Director of Public Health I&IT Solutions at the Ontario Ministry of Health, supporting provincial digital health assets including the immunization and drug repositories and the communicable disease case and outbreak management solution. Her experiences as a newly-minted infectious disease epidemiologist responding to the 2003 SARS outbreak led her down the path of building technology solutions to support public health practice. She is a self-professed data nerd and passionate advocate for technology innovation and terminology standards in public health. Karen was the 2019 recipient of the Leadership in Digital Health Award from the Canadian Health Informatics Association & Information Technology Association of Canada.

Jayne Boutilier

Jayne Boutilier

Program Manager, Public Health Informations Systems, Nova Scotia Department of Health and Wellness

I began my nursing career in acute care in Alberta and then moved back to Nova Scotia where I began my public health journey as a School health, Communicable Disease Prevention and Control and Travel Health nurse at the health authority in Halifax, NS.

I joined the Department of Health and Wellness as a Consultant with the Office of the Chief Medical Office of Health from 2011 until February 2020, when I began my new journey with Digital Health.

I am interested in ensuring public health business and end users are front and centre in all aspects of the digital health experience. I am also a firm believer that relationship building and collaboration is the key to success when building and shaping public health solutions.

Global Affairs Canada and the value of Blockchain

Learn how IBM helped Global Affairs Canada implement a Blockchain solution that results in significant savings and process improvement.


Melanie Gilbert

Melanie Gilbert

IBM Associate Partner, Government, Blockchain and AI

With over 20 years of IT industry experience, Melanie has developed a passion in helping her Federal Government clients transform their organizations by creating citizen centric systems of engagement. Over the past four years, she has assisted Canadian Federal Government departments in better understanding what makes a good Blockchain use case and whether it is the right technology to help them on their transformation journey. Melanie has built a reputation for her dedication and commitment to her clients and is engaged in multiple Blockchain projects.

Renée Duguay

Renee Duguay

Deputy Director of Emerging Technology, Global Affairs Canada

Innovative and truly transform how the department operates. With a combined career from the Private sector and the Federal government has enabled leveraging the “Art of the Possible” in this new digital era. Energetic individual with a keen passion for technologies and Science-Fiction, that believes Silicon Valley is a mindset, not just a location.

Intuition to lead in uncertain times – a female leader's perspective, with Innovapost and Department of National Defence

A roundtable with female executive clients: how are they motivating their teams and keeping people engaged while working remotely?


Susan Cook

Susan Cook

Susan is a dynamic business leader who stands at the forefront of some the fastest moving enterprise technology trends. She has spent the last decade evangelizing an industry-wide technology shift with ERP, SaaS, cloud, mobility and analytics. Susan collaborates with clients in federal, provincial and municipal as they realize their digital transformational journeys.

Samantha Rahim

Samantha Rahim

Senior Program Manager | Innovapost

Samantha Rahim is a senior Program Manager at Innovapost, a member of the Canada Post Group of Companies. Samantha leads the Group’s Retail Transformation Program, which is responsible for the Modernization of the Retail Technology (both software and hardware) at over 5500 Retail Postal locations across Canada. This program is the largest IT effort within the Canada Post Group of Companies – spanning multiple years and involving multiple strategic vendors. Within this role, Samantha works with all members of the Group of Companies to ensure that the technology will support the strategic Retail business direction of Canada Post. Prior to assuming her current position in August 2018, Samantha served in various Director roles within both Innovapost and Canada Post. Samantha led the Business Architecture group, was Director for the Revenue Assurance Department, and in 2009, led the upgrade of the SAP Enterprise Resource Planning system for Canada Post.

Before joining the Canada Post Group of Companies, Samantha spent 7 years at Accenture. As an Accenture IT consultant, she worked on projects for Canada Post, Canadian Tire Corporation, and other Canadian Government clients.

Samantha completed an intense 5-year Biotechnology program at University of Ottawa. She holds a Bachelor of Science in Biochemistry and a Bachelor of Applied Science in Chemical Engineering.

Samantha is passionate about soccer, diversity, and inclusion and can be found on Twitter

Hilary McVey

Hilary McVey

Associate Partner, Federal Public Sector, IBM Cloud Services Canada

Experienced Services Leader with a focus on people and coaching managers. Crossing product platforms and functional areas to put the best team forward for the customer. Managing delivery for projects across SAP, Oracle, Workday, Microsoft, & SuccessFactors. Passionate about seeing more women in leadership roles.

Christiana Cavazzoni

Christiana Cavazzoni

Associate Assistant Deputy Minister, Information Management, and Deputy Chief Information Officer

Christiana Cavazzoni joined Canada’s federal government in 2009, after spending a number of years in the telecommunication and surveillance industry with Nortel and MacDonald Dettwiler. Currently, she is the Associate Assistant Deputy Minister, Information Management and Deputy Chief Information Officer with Canada’s Department of National Defence, providing leadership and support in the delivery and execution of the Defence IM/IT Programme, including enhancing the integration and interoperability of Defence capabilities as well as the alignment of strategies in support of Defence priorities, including Strong, Secure, Engaged. In addition, Ms. Cavazzoni supports the CAF/DND in advancing and implementing digital transformation and innovation across business lines.

As a senior executive with a background in Technology and Business Transformations, her experience in digital and business strategy development and implementation spans both private and public sectors. Over the course of her career, Christiana has held a number of senior leadership positions including Chief Transformation and Information Officer at Canadian Heritage, Natural Sciences and Engineering Research Council, Social Sciences and Humanities Research Council, and has advanced a number of innovative programs in the areas of data analytics, cyber security, Artificial Intelligence (AI) and automation. While at DND, she held the position of Director General, Data Strategy and Innovation (DG DSI) with the Assistant Deputy Minister (Data, Innovation, Analytics) (ADM(DIA)) organization.

Ms. Cavazzoni holds a Bachelor of Science from Concordia University and also completed post graduate studies in Computer Sciences at McGill University. Ms. Cavazzoni is a graduate of the Certificate Program in Public Sector Leadership and Governance (Cohort XII) at the University of Ottawa.

Ms. Cavazzoni grew up in Italy and Switzerland, is a former competitive swimmer, is married, and a proud mom of twin daughters. She is an avid soccer fan, and a committed supporter and advocate of women in science and engineering.

Accelerated path to Digital Government

The health crisis is accelerating the need for governments to digitally transform. But how can the Government of Canada win at digital experience? What must it do to gain resilience, adapt and thrive?


Patrick Spencer

Patrick Marc Spencer

Associate Partner, IBM Digital Strategy and Interactive Experience (DSiX), IBM Canada


Digital Transformation/Reinvention
Smart Cities

Primary Industries

Public Sector
Financial Services/Insurance


EY Canada
Cisco IBSG
Deloitte Canada
KPMG Canada
Director Audit & Review - DND
Office of the Auditor General


My experience lies in helping clients turn their technology investments into strategic assets that increase productivity, reduce costs and create new revenue sources. I am focused on helping clients embrace and leverage digital technologies to disrupt their industries and transform customer experiences.

Prior to joining the IBM Canada team in early 2020, Patrick was IBM’s digital strategy leader across the Middle East and Africa.

Recent engagements (in descending order)

Innovation Strategy (Public Sector)
Advising a Canadian Federal government department on developing an end-to-end innovation strategy.

Product Roadmap (Public Sector)
Part of a COVID-19 economic re-start initiative.

Digital Strategy and Innovation (Financial Services)
Led a Digital Reinvention Service Design & Strategy engagement at a leading Turkish bank.

Digital Strategy and Innovation (Public Sector)
Led a digital reinvention engagement at the Government of Abu Dhabi. Deliverables included: digital vision, themes, principles, mission, organization and governance model, methods, tools and practices, target operating model, roles and responsibilities, training plan, hypercare, handover, as well as a roadmap and Playbook.

Digital Strategy and Innovation (Insurance Company)
Led a digital reinvention engagement at a leading insurance company in Turkey.

Digital Strategy and Innovation (Telecommunications)
Led a digital reinvention engagement at a leading telecommunications company in MEA.

Digital Strategy and Innovation (Insurance)
Led a digital maturity assessment, SWOT analysis and recommendations at a leading South African insurance company.

Digital Delivery and Innovation (Telecommunications)
Led a digital delivery strategy and roadmap engagement at a leading telecommunications company in Dubai, UAE.