Changes coming to ftp servers and sending documentation to IBM Support

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There are some important changes coming to IBM ftp servers that are used to upload IBM Z documentation. Action is required by March 10th, 2025 to continue to ftp documentation to IBM Support.

It is recommended that all IBM Z customers review the announcement by the Enhanced Customer Repository (ECuRep) team: https://www.ibm.com/support/pages/node/7161911 and take the recommended actions.

Here is a summary of the changes:

Effective October 29th, 2024, additional hostnames and ip addresses will be implemented and available for use, as described below. Please start utilizing the hostname based on the protocol being used for data transfer. Static ip addresses are not intended for use. The ip with the fastest response time will be used. Ensure any firewalls in place are updated to allow connectivity. Do not change or remove existing firewall rules. PDUU APAR OA66961 will be necessary to accept the new hostnames.

Effective March 10th, 2025, ONLY the hostnames and ip addresses listed below will be available for use. Documentation transferred using any of the old (current) hostnames and ip addresses will fail and will not be available to support personnel for analysis.
  • HTTPs: www.ecurep.ibm.com – new hostname/new ip addresses
    • 192.148.6.11
    • 2620:1f7:c010:1:1:1:1:11
  • FTPS: ftps.ecurep.ibm.com - existing hostname/new ip addresses
    • 149.81.237.70
    • 52.118.103.99
    • 165.192.140.113
  • SFTP: sftp.ecurep.ibm.com – existing hostname/new ip addresses
    • 149.81.237.70
    • 52.118.103.99
    • 165.192.140.113

Please be prepared and update any existing JCL, jobs or tools including Problem Documentation Upload Utility (PDUU) and z/OSMF to use the new hostnames.

To transfer documentation to IBM Support, place the files in the /toibm/xxx directory using the hostname based on the protocol:
  • HTTPS: www.ecurep.ibm.com
  • FTPS: ftps.ecurep.ibm.com
  • SFTP: sftp.ecurep.ibm.com

Use AMAPDUPL PDUU (z/OS Problem Documentation Upload Utility) with an IBM Support File Transfer ID (https://www.secure.ecurep.ibm.com/transferids/) using FTPS or HTTPs. Example JCL jobs for PDUU can be found here: https://www.ibm.com/support/pages/node/6611213.

If not using PDUU:
  • Compress your dataset using AMATERSE.
  • Transfer in BINary to the hostname and directory using your IBM Support File Transfer ID.
  • PUT the file using your case number as the start of the file name, and TRS as the extension: TSxxxxxxxxx.short.description.TRS

Files can also be sent from a workstation as a case attachment.

For more information and FAQ's on transferring documentation to IBM Support, see https://www.ibm.com/support/pages/enhanced-customer-data-repository-ecurep-overview.

About the author

Dianne Gamarra is a Senior Software Engineer for the IBM z/OS Support Team.