Contact IBM Software Support
IBM® Software Support assists with product defects. Before your contact IBM Software Support, your company must have an active IBM software maintenance contract, and you must be authorized to submit problems to IBM.
The type of software maintenance contract that you need depends
on the type of product you have:
- For IBM distributed software products, enroll in Passport Advantage®. These products include, but are
not limited to, Security Systems, DB2®, WebSphere®, Lotus®,
and Rational® products that run on Windows™, AIX®, and Linux™ operating systems. You can enroll in one of the following ways:
- Online
- Go to the Passport Advantage web page (https://www.ibm.com/software/passportadvantage/pao_customer.html).
- By phone
- For the phone number to call in your country, go to the IBM Software Support website (https://www.ibm.com/mysupport/s/?language=en_US) and click the View global contacts link.
- For IBM eServer™ software products, you can purchase a software maintenance agreement by working directly with an IBM marketing representative or an IBM Business Partner. These products include, but are not limited to, DB2 and WebSphere products that run in System z®, System p®, and System i® environments). For more information about support for eServer software products, go to the IBM Support web page (https://www.ibm.com/mysupport/s/?language=en_US).
If you are not sure what type of software maintenance contract you need, call 1-800-IBMSERV (1-800-426-7378) in the United States. From other countries, go to the contacts page of the IBM Software Support site (https://www.ibm.com/mysupport/s/?language=en_US). Click the View global contacts link and then the name of your geographic region for phone numbers of people who provide support for your location.
Follow the steps to contact IBM Software Support.