Registering the Technical Support Appliance

Registering collects information required to identify TSA when it reports information to IBM Support Insights for analysis.

About this task

To register, follow these steps:

Procedure

  1. In the navigation pane, click Administration > Registration.
    The Registration page is displayed.
    Figure 1. Registration
    Registration
  2. Specify service contact information in the following fields:
    Company name
    The name of the organization that uses TSA.
    Contact name
    (Optional) The name of the person in the organization who is responsible for TSA.
    Telephone number
    (Optional) The telephone number where the contact person can be reached. The telephone number should include the area code, exchange numbers, and extension. Do not use parentheses in the telephone number.
    Email
    (Optional) The email address of the contact person.
    IBMid
    (Optional) The IBMid of the person you wish to authorize to view the reports on the IBM Support Insights Portal.
    Note: You can log on to https://supportinsights.ibm.com/ with your associated IBMid to download your TSA Reports in 1-2 days after each data transmission. To sign up for an IBMid, go to https://www.ibm.com/account.
    Note: The service contact identifies the person who IBM Support should contact if there is a problem with the system. Contact information is used to assist IBM in providing your company with the results of the Technical Support Appliance analysis.
  3. Specify TSA location information in the following fields:
    Country or region
    The country or region where TSA is located.
    State or province
    The state or province where TSA is located. If you are not sure of the state, type Unknown
    Postal code
    The postal code where the TSA is located.
    City
    The city or locality where TSA is located.
    Street address
    TSA location address.
    Telephone number
    (Optional) The telephone number of the room where TSA is located. The telephone number should include the area code, exchange numbers, and extension. Do not use parentheses in the telephone number.
    Building, floor, office
    (Optional) The building, floor, and office where TSA is located.
  4. Click Save to save the registration information.