Creating a ticket

You can create the ticket by following the four-stage process:
  1. Get started
    1. Select the storage system from the drop down of I need help with storage systems option.

      Or

      Select Open Storage Insights case to resolve issues that are related toIBM Storage Insights and click Open a case. Skip all other steps if you choose this option as it redirects you to another website.

    2. Verify that the details of the selected storage system are visible in the blue banner.
    3. Select Create ticket.
    4. Click Next.
  2. Ticket description
    1. Enter a ticket title and a detailed problem description.
    2. Attach relevant files, if required.
    3. Click Next.
  3. Severity level and support package
    1. Select the severity level of the problem.
    2. Select the Create new package or Add existing package option to upload the system logs based on the system type and configuration.
    3. Choose the option from the New package or Existing package drop down.
      Note:
      • IBM Storage Ceph® systems support ticket creation only for release 8.1, version 19.2.1 or later.
      • You can upload only new log packages and not the existing package to the IBM Storage Ceph support ticket.
      • For Blue Diamond customers, automatic log package upload is not supported. You must manually upload the log package to the ticket. For more information, see Blue Diamond: Customer diagnostic data upload instructions.
    4. Click Next.
  4. Review the ticket
    1. Review the ticket details.
    2. Provide other details, such as your name, email address, country, and phone number.
    3. Click Create ticket.
Note: IBM Storage Ceph systems support ticket creation only for release 8.1, version 19.2.1 or later.