Troubleshooting Planning Analytics on Cloud

This section answers some common questions that customers might have about IBM® Planning Analytics on cloud.

Which TM1 databases are set up initially?

A single blank TM1 database, with the name TM1, is set up initially when the system is provisioned.

Note: If you'd like to change the default TM1 database name on your system, you can open a support case and request a name change at https://www.ibm.com/mysupport/.

How do I set up new TM1 databases?

If you are an administrator, you can set up new or additional TM1 databases in Planning Analytics on Cloud. For more information, see Create a database.

How can I migrate my existing TM1 database content and settings to the Cloud?

You can migrate your existing TM1 database content and settings to the Cloud by following these steps:

  1. Set up a new TM1 database in Planning Analytics on Cloud. For more information, see Create a database.
  2. Delete the default TM1 objects from the new TM1 database.
  3. Copy the TM1 objects from your existing TM1 data directory to the data directory in the new TM1 database.
  4. Add an existing Cognos user to the Cognos TM1 ADMIN group to act as the administrator. For more information, see Defining a Cognos user to function as a Cognos TM1 administrator (https://www.ibm.com/support/knowledgecenter/SSD29G_2.0.0/com.ibm.swg.ba.cognos.tm1_inst.2.0.0.doc/t_tm1op_defcamuser.html).
    Tip: All Planning Analytics user accounts are already configured by default with Cognos security mode 5.

For more information, see Loading and migrating data in to IBM Planning Analytics.

How do I restore data from a backup?

To restore data from a backup, contact the Cloud Operations team. The Cloud Operations team performs daily backups of the data in your shared folder. They retain the last seven daily backups and an additional four weekly backups.

Important: Ensure that your data resides in your shared folder. Any files that are stored in a location other than the shared folder will not be backed up.