Getting support

With an IBM® NS1 Connect® plan, different support options are available to you depending on your plan type.

With a free edition plan, you have support through the IBM NS1 Connect Community where you can find resources and discuss common topics with other NS1 Connect users. With a purchased plan, you can contact IBM support.

IBMid

You need an IBMid to access any of the support options. Refer to Create an IBMid for instructions on how to create an IBMid.

Registration for support

Before you can contact IBM support, you must register for support. Refer to IBM support Site Registration for instructions on how to register.

Plan types and support

Once you have your IBMid and you are registered for IBM support, you can contact IBM support if you have a paid plan.

For information about the different plan types, refer to the IBM NS1 Connect product page.

The following table describes the different support options you have depending on your plan type.


Plan type	Support options
Free edition	Connect with your peers at IBM NS1 Connect Community.
Essentials	Open a case at IBM Mysupport to contact IBM support. Connect with your peers at IBM NS1 Connect Community.
Standard	Open a case at IBM Mysupport to contact IBM support. Connect with your peers at IBM NS1 Connect Community.
Premium	Open a case at IBM Mysupport to contact IBM support. If you have IBM Advanced Support, you receive prioritized case handling and shorter response times. Connect with your peers at IBM NS1 Connect Community.

In addition, you can find a variety of resources on the NS1 Connect support page where you can access support, manage your account and cases, and find troubleshooting guides.