Support for Mono2Micro

Learn how to get notifications, support, and information about support lifecycle policies for IBM® Mono2Micro™.

Signing up for notifications about Mono2Micro

You can be informed of critical IBM software support updates by using the My Notifications subscription service. For more information, see Stay up to date with My Notifications on the IBM website.

To subscribe to products of your choice, see My Notifications.

Opening a support case with IBM

Before you contact IBM Support, check Troubleshooting Mono2Micro documentation.

To learn more about IBM Support, see the IBM Support Guide and the Getting Started Guide for IBM Support.

To open a support ticket, you must have an active entitlement for Mono2Micro. If you do not have an active entitlement, see Licensing for IBM Mono2Micro for a list of offerings.

To open a support case with IBM, follow these steps.

  1. Go to the IBM Support site Opens in a new tab.
  2. From the menu bar on the header, click Open a case.
  3. Log in with your IBMid and password.
  4. Enter a meaningful Case Title that summarizes your problem.
  5. Select IBM as the Product Manufacturer.
  6. Select the Product through which you have a license to use Mono2Micro. Depending on your license, the product is IBM Cloud Pak for Applications, IBM WebSphere Hybrid Edition, or WebSphere Application Server for z/OS.

  7. Select the appropriate Severity of the problem. For more information about problem severity, see IBM Enterprise Support Severity Definitions.

    Note: The case severity is based on the business impact of the problem. If you set the case severity as 1, you must be available 24 hours a day to work with IBM Support on the issue.
  8. Select the Account that has the entitlement for Mono2Micro.
  9. Provide a detailed Case Description of your problem. A detailed description can help support understand your problem more accurately and thus provide quicker solutions or answers. The following information is crucial:
    • Mono2Micro product version
    • Operating system. IBM Mono2Micro is supported for all of the operating systems that are listed for Docker or Podman.
    • Steps to reproduce the issue
  10. Select the language preferences.
  11. Click Submit a case.
Note: Open a case for each problem that you need assistance with. Do not add new issues to an existing case for which you are already engaged with the support team. Clearly and completely define the issue to reduce confusion for the support team.

Understanding support lifecycle policies

Mono2Micro follows a Continuous Delivery (CD) model and has the following Software Support Lifecycle Policy:

  • A regular CD update (YY.0.NN) might be made available as often as every 3 months. In the version number, YY refers to the year and NN refers to the month of the CD update.
  • IBM Support is provided for the latest CD update and previous CD updates that are less than one year old.
  • Fixes and new functionality are only provided in the next CD update package.

For supported open source components of Mono2Micro:

  • If an identified problem requires a fix to an open source project, the ability to deliver this fix is contingent on the open source community project accepting and publishing the fix for the required version of the open source project. IBM makes reasonable effort to identify the fix and work with the community to have the fix included in an appropriate release.

For more information about IBM software lifecycle policies, see https://www.ibm.com/support/pages/node/718165.