Sterling Intelligent Promising overview

Sterling Intelligent Promising provides promising, inventory, and optimization services to help retailers make reliable and accurate order promises to customers while maximizing their inventory productivity and optimizing their fulfillment decisions.

Sterling Intelligent Promising is a set of modular services that can be implemented by using a distributed architecture. It provides a singular platform that enables multiple business services with a common tenant and an authorization governance model. Seamless integration between services is available. You can use one or many services for your business use cases depending on specific integrations.

Sterling Intelligent Promising services

  • The modular Promising service provides personalized promise dates by evaluating multiple possibilities in milliseconds and provides transparent reliable dates for different delivery methods and shopper options, while minimizing your cost to serve. Confidently deliver choice and transparency to every shopper throughout the buying journey. For more information, see Promising service.
  • The modular Inventory service service provides insights to the entire network of inventory, across disparate systems and silos, to meet peak-period demands, optimize safety stock, and avoid over-promising and lost sales. For more information, see Inventory service.
  • The modular Optimization service provides advanced algorithms for post-purchase fulfillment and helps keep your promise at the lowest cost to sell. Balance predefined business rules with real cost drivers to make the best fulfillment decisions for business outcomes. For more information, see Optimization service.

All these modular services are complemented with microservices, such as the catalog service and carrier aggregator service.

Sterling Intelligent Promising packages

Sterling Intelligent Promising consists of the following packages.
Each package provides a set of selected services. The Sterling Intelligent Promising packages offer the following components.
  • A modular Promising, Inventory Visibility and Optimization service
  • An Order Hub UI service.
  • A Self Service web-based user interface for the SaaS offering only.

    Self Service is available to onboard customers in Sterling Intelligent Promising. It provides your organization's administrators and developers with a web-based user interface, which they can use to complete tasks for administering, troubleshooting, and updating your environments. For more information, see Self service.

Sterling Intelligent Promising offerings

The Sterling Intelligent Promising is available as a Software as a Service (SaaS) offering and an on-premises containers offering.
Sterling Intelligent Promising SaaS offering
Provides cloud-based access without the need for onsite infrastructure. For more information about getting started, see Getting started for SaaS.

For more information about the SaaS pricing plans, features, platform, deployment, and add-ons, see Explore Sterling Intelligent Promising pricing plans.

Sterling Intelligent Promising on-premises containers offering
Allows deployment within your own infrastructure by using container orchestration. The on-premises containers offering is available only in the Sterling Intelligent Promising Standard package.

For more information, see Feature differences between SaaS and on-premises containers offerings.