Enabling Call Home

You can enable Call Home from the Support settings page, which automatically uploads health telemetry and error logs to IBM Support. Call Home can be enabled only when the contact information is provided.

1. Open Support settings.

   In the IBM Fusion user interface, go to Support > Support settings.

   Note: If contact information is not configured, the page displays a warning: Contact details must be provided before enabling any support settings. The Enable button for Call Home is disabled until this information is added.
2. Add contact information.
   1. In the Contact information section, click Add.
   2. Enter contact information:
      In the Contact information dialog, provide the primary support contact details:

      1. Enter Company name.
      2. Enter Customer number.
      3. Enter Primary contact name.
      4. Enter Primary email address.
      5. Enter Primary phone number:
         1. Select the country code.
         2. Enter the phone number.
   3. Click Add to save the information.
      After saving, the contact information is displayed on the Support settings page, and the Call Home option becomes available.
3. Enable Call Home.
   1. In the Call Home section, click Enable.
   2. Select a connection type:
      • Direct connection, or
      • Proxy connection, if required by your network.
   3. If you are using a proxy, enter the proxy configuration details:
      • Host and port
      • Authentication details or certificates, if required.
   4. Click Test connection to validate connectivity.