Unable to add new user

When you try to add a user, you receive an error message.

The following error messages appear:
  • There are no CAM Users available in the popup list.
  • The user currently logged in is not authorized to use this method.

To solve this, disable the timeout when IBM Cognos Controller calls Cognos Analytics content manager for users.

When the DisableGetUsersTimeout property is set to true, then the timeout is disabled.

The Maintain > Rights > Users dialog box opens. When you switch to users and then click the button to browse CAM users, then the pop-up dialog box does not appear until it retrieved all the users from CAM. This is indicated by the status bar of the window, showing that it is still fetching users.

Before you begin

If the Controller system has encountered a problem trying to find the unused members of the Cognos security group Controller Users, then the message There are no CAM Users available in the popup list is displayed. For more information, see https://www.ibm.com/support/pages/troubleshooting-unable-add-new-users-there-are-no-cam-users-available-popup-list.

If the Controller system does not consider that the current logged on user is a member of the group Controller Administrators, then the message The user currently logged in is not authorized to use this method is displayed. For more information, see https://www.ibm.com/support/pages/troubleshooting-user-currently-logged-not-authorized-use-method-when-creating-new-users.

Procedure

  1. In the ControllerProxyServer folder, open the web.config file. The default location of the ControllerProxyServer folder is C:\Program Files\ibm\cognos\ccr_64\ControllerProxyServer.
  2. In the <appSettings> section, add the following entry <add key="DisableGetUsersTimeout" value="true" />.
  3. Save and close the file.