Gathering postmortem information about your servers

Server postmortem information is useful in problem determination.

To gather postmortem information about your servers, complete the following steps:

1. In the Cloud Manager, click Services.
2. Navigate to the server for which you want to gather postmortem information, and click the Server Actions icon , then click Download logs.
3. Click Generate and Download.
4. If prompted, choose to save the compressed (.zip) file.
   The file might also be automatically downloaded depending on your browser.
   The file is saved to the download location that is configured for your browser, and is named apim-logs-service-server-timestamp.zip by default, where service represents the service type (management or gateway depending on the type of service that the server belongs to) and server represents the server name.

   You can extract the contents of the .zip file in order to review the postmortem files.