Manual Cancellation
Cancelling a completed transaction if needed.
Manual Cancellation Flow
To enable the Manual Cancellation on a transaction processing flow, go to Configuration > Flows section:
-
From the flows list screen, click on the flow for which you want to configure the Manual Cancellation engine options and click on Edit button, or click on Create a new flow.
-
Click the Next button until you get to the Options tab.
-
Select a Flow to be used to cancel a transaction.
-
Click the Next button until you get to the Review tab. The Edit/Create button will now be active. Click the Edit/Create button to save your changes.
Cancel a Transaction
To manually cancel a transaction, the user profile must include the transaction:cancel scope.
To cancel a transaction, the transaction status needs to be Complete or Acknowledge or In Progress status. The transaction can be cancelled by clicking a Cancel button. The Cancel button will be visible in the Transaction Search screen or Transaction Details screen.
Pick a Cancellation Code
After clicking Cancel, a Cancellation review screen will pop up. It will display a review of a transaction, allow to pick up a cancellation code and additional information.
Generate a Cancellation Request
After clicking “Cancel transaction” in the Cancellation review screen, a Cancellation Request will be generated and sent to next correspondent. The Cancellation Request would also be linked under Notifications. The Cancellation Request will be sent out to next correspondent according to Flow & Channel configuration. Click Go to to go the Cancellation Request details page.
Receive a Cancellation Response
When the next correspondent responds to the Cancellation Request with a Cancellation Response, the system would read the response and link it to the corresponding Request under Notifications tab. According to the status in Cancellation Response, the system would update the transaction status of the requested cancelled transaction.
Remarks
System keeps the capability to cancel the transaction with external provider. If the flow is set up with Cancellation Flow & External Provider cancellation, system would pick up Cancellation Flow by default. If the flow is only set up for external provider cancellation, system would cancel it with external provider.