Release notes - October 2023

As IBM Support Insights continues to evolve, here are the details of the application's current progress.

Fixed issues and upgrades

Following is a list of improvements and new implementations in the application.

Users can now subscribe to coverage-related e-mail notifications, allowing them to be alerted of any expiration events requiring attention and remediation.
The coverage alert levels available for selection allow users to choose a combination of levels that interest them the most, with the multi-choice options being High, Medium and Low.
The frequency of the coverage alert e-mail notifications is customizable and can be tailored to the needs of the specific user and client, with the available choices being quarterly, monthly or weekly.

The Case metrics page of IBM Support Insights now has a Case analysis tab as part of the application's Pro offering.
The new Case analysis tab provides users with a detailed deep dive into their historical support experience.
For more information on the new Case analysis tab and its capabilities, go into the Case analysis description section.

Across the application, the coverage status and coverage expires columns are now renamed to HW coverage status and HW coverage expires, in anticipation of the implementation of software-related asset data points.
The different pages and sections within the application now each have their own respective URL, making it easier for users to save or share specific target content.
The Case history table in the Case metrics section of the application now has filtering capabilities.
An additional Global filtering data point is added - the Expert care filter allows users to focus the application on their premium contract assets.

Following is a list of usability constraints or challenges in the current version of the application.


Area	Issue	Workaround
Case metrics - Case analysis	In the Open view, the page filters are disabled.	To be fixed in a future release.
Case metrics - Case analysis	In the Open view, the `Export all` button is not functional.	To be fixed in a future release.
Risks & Recommendations - General	Some OS/Firmware alerts might be missing if multiple data collection methods are used.	To be fixed in a future release.
Risks & Recommendations - Security & Hardware lifecycle	The asset details table filtering capability does not allow for editing filters.	Remove your current filter and apply a new one.
Risks & Recommendations - Security	The Avg CVSS per alert column is present multiple times in the asset details table.	To be fixed in a future release.
Risks & Recommendations - Hardware lifecycle	The chart's months distribution is misaligned visually.	To be fixed in a future release.