Workspace details
As a fulfillment manager, you can view various metrics and key performance indicators that are driven by real-time data on the workspace. The workspace consists of various widgets that display metrics that are related to your node performance and orders data.
Note:
- After metrics are enabled, the system begins capturing metrics and calculating KPIs. Depending
on when the feature was enabled, you might not see a complete set of metrics when you change the
time filter to Last 7 days or Last 30 days. For
example, a complete set of metrics for Last 7 days is not available until
seven days after the metrics feature was enabled.
Also, if you request for IBM to temporarily disable metrics, then metrics are not gathered during the time it is disabled. Therefore, you might see gaps in the data when the metrics feature is reenabled.
- The metrics are for sales orders by default. To view purchase order metrics, create a workspace that uses purchase orders as the document type, then from the workspace, click Node details or Node metrics.
Order age
This widget displays the age of the orders in days. Orders that are over 7 days old are grouped
in the 7+ column.
- Assigned to node
- Orders that are assigned to a node in the current workspace, but not yet completed (not in
Shipped or Canceled status). For an order to be
considered Assigned to node, each of its order lines must satisfy one of the
following criteria:
- The order line has at least reached the Scheduled status.
- The order line has a defined ship node (the ship node can be in any status).
- Pending assignment
- Orders that are not assigned to any node. An order is considered Pending when any of its order lines is not assigned to a node.
- Preorders
- Open preorders that are placed in advance of the availability date.Important: To ensure that Order Hub identifies the orders or order lines as preorders, you must mark any one order line as a preorder in IBM® Sterling Business Center. To mark as "preorder", create an extended Boolean entity attribute,
BUC_IsPreOrder
, from the Object Extensibility screen. For more information about creating extended attributes, see Create an extended boolean entity attributeWhen all order lines in an order are marked as a preorder, then the order is considered to be a preorder.
Delivery method
This widget displays the number of shipments that were created for the nodes in the workspace
within the time filter. The shipments are further categorized based on the delivery method and node
type combination in the form <delivery_type> -
<node_type>. For example, Ship - Warehouse or
Pickup - Store.
- You can use the time filter to view metrics based on different periods. The
delivery method widget uses the IBM Sterling Order Management System server time zone to determine
the period.
- Last day
- The last completed calendar day plus the current day. For example, today is 31 March. Last day includes 30 March plus today.
- Last 7 days
- The last seven completed days, plus the current day.
- Last 30 days
- The last thirty completed days, plus the current day.
Nodes
This widget displays various metrics for the node. Metrics are measured based on the capacity
unit of measure that is defined in the tenant settings. Administrators can set the capacity unit of
measure to Unit or Release. For more information, see Configuring settings.
- If the unit of measure is Releases, metrics are calculated in terms of number of releases.
- If the unit of measure is Units, metrics are calculated in terms of item quantities in the order lines.
- You can filter the display to view nodes with the Lowest fill rate, Highest fill rate, Lowest utilization, and Highest utilization. By default, four nodes with the lowest fill rate are displayed.
- You can use the time filter to view metrics based on different periods. The time filter and
metrics are based on the node's time zone.
- Today
- The current day.
- Last 7 days
- The last 7 completed days, plus the current day.
- Last 30 days
- The last 30 completed days, plus the current day.
- You can click View all to see metrics for all the nodes that are monitored in your workspace. For more information, see Node metrics page.
- You can click the node name to open the Node details page. For more information about the data displayed in the Node details page, see Node details page.
Fill rate graphs
Lowest fill rate displays the nodes that are the least efficient in fulfilling orders compared to
the number of orders that were assigned to the node. Highest fill rate displays the nodes that are
the most efficient in fulfilling orders compared to the number of orders that were assigned to the
node. Each node widget displays the following information.
- Sent
- The number of units or releases that were assigned to the node within the specified time filter.
- Fulfilled
- The number of units or releases in orders that were fulfilled within the specified time filter. By default, fulfilled is where the status is Shipped or higher (status 3700 or higher) or Carried (status 1100.7777). IT developers can customize the statuses that are considered fulfilled. For more information, Customizing statuses that are considered Fulfilled.
- Backlog
- The number of units or releases that were unfulfilled before the start of the specified time filter.
- Pending
- The number of units or releases that were unfulfilled at the end of the specified time filter.
- Fill rate
- The percentage of units or releases that were fulfilled when compared to the total respective
quantities that were sent to the node.
Fill rate = Fulfilled within specified time filter ÷ (Backlog + Sent to node).
Utilization rate graphs
Lowest utilization rate displays the nodes with the lowest usage in terms of capacity (the amount
of work that the node can complete). Highest utilization rate displays the nodes with the highest
usage in terms of capacity. Each node widget displays the following information.
- Utilization rate
- The percentage of units or releases that were fulfilled when compared to the capacity available
for the node.
Utilization rate = Fulfilled within specified time filter ÷ (Capacity within the time filter). - Fulfilled
- The number of units or releases in orders that were fulfilled within the specified time filter. By default, fulfilled is where the status is Shipped or higher (status 3700 or higher) or Carried (status 1100.7777). IT developers can customize the statuses that are considered fulfilled. For more information, see Customizing statuses that are considered Fulfilled.
- Capacity
- The number of units or releases that the node can process during the specified time filter. For
example, it is currently 10 AM. The node is open from 8 AM to 6 PM and capacity is 100 releases per
day. In the graph header, the capacity shows 100 releases. However, in the graph, the data points
display different information.
- If the time filter is Today, the number that you see is the capacity up to that point in the day. Capacity up to that point in the day is determined based on the capacity slots that are defined for the node.
- If the time filter is 7 days or 30 days, the daily data is plotted for each day.
Note: If a node is not associated with any resource pools, then a No data
available message is displayed. For more information about resource pools, see