AI agents

AI agents provide intelligent assistance across IBM Sterling® Order Management System to help users complete tasks, analyze information, and take actions more efficiently. AI agents support common business scenarios, and custom agents extend these capabilities based on business needs.

AI agents need to be enabled before users can access them. Configuring AI agents includes enabling AI agent features, setting up any integrations, and controlling who can access and start specific agents. Proper configuration helps to make sure that AI agents operate securely and align with organizational policies and roles.

Use the topics in this section to enable AI agents, configure system settings, and manage access based on your business requirements.