Account access for partner administrators

Partners can restrict administrator access to specific customer accounts. This feature enables organizations to delegate account management responsibilities and ensure that administrators can access only the accounts that are assigned to them and their associated account hierarchies.

Partner accounts can have multiple administrators who manage customer accounts within the partner account hierarchy.
Note: By default, primary administrators can access all accounts that belong to the partner account and its child account hierarchies.

Account access for partner administrators allows partner organizations to limit an administrator's visibility and management capabilities to specific customer accounts. When access restrictions are configured, administrators can view and manage only the accounts that are assigned to them.

For example, A partner assigns an administrator access to 25 customer accounts. When the administrator signs in, only the assigned accounts and their child account hierarchies are visible and manageable. Accounts outside the assigned scope are not displayed and cannot be accessed by the administrator.

By limiting account visibility and management capabilities, partner organizations can improve operational control, reduce unnecessary account exposure, and align administrator access with business requirements.

Assigning account access to a partner administrator

You can assign account access when you create a partner administrator or edit an existing partner administrator.
  1. From the IBM® MaaS360® Portal home page, select Setup > Portal Administrators > Administrators.
  2. Create a new administrator or select an existing administrator to edit.
  3. Complete one of the following actions:
    • To edit an existing administrator: Locate the administrator's email address and click Edit.
    • To create a new administrator: Complete the administrator details, including roles and other required settings. For more information on creating a new administrator, see Adding a portal administrator account.
  4. Go to the Account field, and select the Limit this portal administrator access to specific accounts checkbox.
  5. From the list of available accounts, select the accounts that the administrator can manage.
  6. Click Continue.
  7. Review the administrator account details and click Save.

After you save the configuration, the administrator can access only the assigned accounts and their associated child account hierarchies. When you assign a partner account to an administrator, the administrator automatically receives access to all child accounts within that partner account hierarchy.

Account access restrictions are applied consistently across account management functions. Search results, account listings, account counts, Manage as action, and pagination display only the accounts that are assigned to the administrator and their accessible child account hierarchies. The export account list and export license report also include only authorized accounts. As a result, administrators can view and manage only the account information that falls within their assigned scope.