Creating defect records

You create defects to document and track defects, associate existing solutions with defects, and create draft solutions. You can record defective assets that do not comply with industry standards and regulations.

1. In the Defects application, click New Defect.
2. Optional: In the Reported By field, specify the person who reported the defect.
3. Specify the primary asset, location, or configuration item. If the defect affects multiple assets, locations, or configuration items, specify more information in the Multiple Assets, Locations and CIs window.
4. Optional: Specify details for the defect, such as the summary, the type of defect, and whether someone identified a solution to the defect.
5. Optional: In the associated tabs, specify the nonconformance details, the related tickets and work orders, and the solution details. You can also add classification information, and provide work log and communication log information.
6. Save the record.