No response when chatting with the bot

Use this information to solve the problem with not receiving a response when chatting with the bot.

Problem

When you chat with the bot, there is no response.

Cause

There are two possible reasons:

The bot access token you configured in the configuration file config/chattools/mattermost.yaml is not correct.
The certificate file that you configured for certificate_file_path in config/chattools/mattermost.yaml file is not correct.

Symptom

You may see logs in $ZCHATOPS_HOME/logs/nohup.out as below:

Figure 1. Incorrect bot access token

Figure 2. Incorrect certificate file

Solution

Check your bot access token in the configuration file config/chattools/mattermost.yaml.
Make sure the certificate file that you configured for certificate_file_path in config/chattools/mattermost.yaml file is correct.