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Managing Electronic Service Agent version 3.3

Linux operating systems on IBM Power Systems™ servers use Electronic Service Agent™ version 3.3.

You must complete all relevant steps in Setting up AIX or Linux to connect to service and support before completing this procedure.
Perform or verify steps 1 - 5 to set up Electronic Service Agent version 3.3.
Parent topic: Setting up AIX or Linux to connect to service and support

Step 1. Obtain and configure Electronic Service Agent version 3.3

If you are using the Linux operating system, you need to obtain and configure Electronic Service Agent version 3.3.
  1. Obtain Electronic Service Agent.
  2. Install the selected code and any prerequisites that you obtained in the previous step.
  3. From the Linux command prompt, type the following command to configure and start the Service Agent Connection Manager (SACM): 
    startsrc -s sacm

    The SACM application enables the gateway server and client servers to use a single, secure connection to reach service and support.

  4. From the Linux command prompt, type the following command to configure and start the gateway server: 
    /usr/svcagent/bin/sagatewayconfig

    The Service Agent gateway server acts as the central management server for all the clients (monitored servers or logical partitions). It contains the central database and starts communication to service and support.

Step 2. Learn how to use the Electronic Service Agent basic user interface

The basic user interface provides a list of properties and the associated fields that you need to complete to configure Electronic Service Agent.
Specify information for the required property fields. Click each property on the left side of the interface, and complete the required fields on the right side of the interface. Required fields are indicated with an exclamation point.

Depending on how you complete the fields, the interface guides you to complete the appropriate properties.

To learn about advanced features that go beyond the scope of the example in this step, go to the Electronic Service Agent website and search for the appropriate Electronic Service Agent user guide.

Step 3. Register the ID with Electronic Service Agent

You must have an IBM® ID so that you can view information that has been reported to IBM through the Electronic Service Agent application.
  1. From the basic user interface, click Enroll.
  2. Complete the required fields on the right side of the interface. Required fields are indicated with an exclamation point.

Step 4. Test the connection to service and support

You can test the connection to service and support from the Electronic Service Agent application.
To test the connection for Linux (if you set up Electronic Service Agent on the server or logical partition), follow these steps:
  1. Ensure that the Electronic Service Agent Connection Manager is active if it is located on a system other than the Electronic Service Agent server.
  2. Start the Advanced User Interface.
  3. At a Linux command prompt, type one of these commands depending on whether you want the user interface or ASCII: 
    /usr/svcagent/bin/saui
    or 
    /usr/svcagent/bin/sauiascii
  4. Open the Manual Tools folder.
  5. Click Connection.
  6. Monitor the call log for the following entry: TEST Connection (Success: 1, Fail: 0).

Step 5. View the server information that was reported

You can use the Internet to view details of the system that you have enabled, and see the data collected by the Electronic Service Agent. To use the advanced features and to receive the full benefits of Electronic Service Agent, you must enter an IBM registration ID (IBM ID). The first IBM ID entered has administrator authority and is able to authorize additional users on the website. The second IBM ID is available as a backup for the administrator.

  1. Go to the IBM Electronic Service Agent website.
  2. Click Sign in (in the upper-right corner).
  3. Type the IBM ID and password.
  4. Choose the following options from the navigation bar:
    • To view your server information, click My systems.
    • To search technical support using your server information to improve the search results, click Premium Search.
      Note: In some cases, the Premium Search feature is available only while your server is under warranty or is available afterward through a service contract.
    • To view information related to your servers and interests, click My messages.
  5. Enter the requested information.

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Last updated: Mon, June 02, 2014