Resolving a hardware problem

Learn how to identify the service action that is needed to resolve a hardware problem.

1. If you have not already done so, manually boot the system.
2. Go to Identifying a service action by using system event logs. Then, continue with the next step.
3. Was a service action identified?

   If	Then
   Yes:	Continue with the next step.
   No:	Go to step 5.

4. Did the service action fix the problem?

   If	Then
   Yes:	This ends the procedure.
   No:	Go to step 5.

5. Go to Resolving a GPU, PCIe adapter, or device problem. Then, continue with the next step.
6. Was a service action identified?

   If	Then
   Yes:	Continue with the next step.
   No:	Go to Collecting diagnostic data. Then, go to Contacting IBM service and support. This ends the procedure.

7. Did the service action fix the problem?

   If	Then
   Yes:	This ends the procedure.
   No:	Go to Collecting diagnostic data. Then, go to Contacting IBM service and support. This ends the procedure.