Collecting diagnostic data

Learn how to collect diagnostic data to send to IBM® service and support.

About this task

To collect diagnostic data, complete the following steps:

Procedure

  1. Is the operating system available?
    If Then
    Yes: Continue with step 2.
    No: Continue with step 3.
  2. To collect diagnostic data from the operating system, complete the following steps:
    1. Log in as root user.
    2. At the command prompt, type sosreport and press Enter.
    3. You are prompted for additional information. When the command is complete, the location of the output file is displayed. Note the location of the output file. Then, continue with the next step.
  3. To collect system event logs, type the following command and press Enter: 
    openbmctool -U <username> -P <password> -H <BMC IP address or BMC host name> collect_service_data
  4. Send the data that you collected during this procedure to IBM service and support. This ends the procedure.