POWER7 information

Verifying the repair from the management console

Perform these procedures to close problem numbers, clear hardware messages, and prepare the server to return to the customer by using the management console.

Follow this checklist before performing the procedures:

You return the server to the state that the customer normally uses, such as IPL type, IPL mode, and the way the system is configured or partitioned.
Attention: Before returning the system to the customer, remove the system from service mode. If the system is left in service mode, it automatically places a call for service every 2 hours.
While you were performing the problem analysis on the original serviceable event, other serviceable-event numbers might have been opened. Close all serviceable events that were opened as a result of your service activity.
Server verification has been performed and there are no problems that require additional service actions.
If the repair was done by using the HMC online repair procedures, ensure that the original serviceable event is now closed.

Is a management console used to manage the server that you are servicing?
Yes: Continue with the next step.

No: Return to the Verifying a repair. This ends the procedure.
Are you closing a service event that was a repair on the management console personal computer?
Yes: Continue with the next step.

No: Go to step 4.

Power on the management console. Did the power-on process complete without errors?

Yes: Ensure that the management console can be used to perform server management tasks, and return the management console to normal operations. Go to Closing a service call. This ends the procedure.
No: Go to the HMC isolation procedures. This ends the procedure.

Log into the management console as the service representative. If invalid user or invalid password is displayed, get the correct login information from the system administer.

If logged into the System Manager, select Exit from the Console, located in the System Manager window.
Log in to the System Manager with the following:
- User identification - service
- Password - service mode

View Serviceable Event Details.

In the navigation area, click Service Applications.
In the navigation area, click Service Focal Point.
In the Contents area, click Manage Serviceable Events.
Designate the set of Serviceable Events you want to view. When you are finished, click OK. The Service Event Overview window opens.

Note: Only the events that match all of the criteria you specify are shown.

Close open or delayed events.

Select the problem to close in the Service Event Overview window.
Select the Selected menu, located on the menu bar.
Click Close Event.
Enter your comments in the Serviceable Event Comments window, and click Close Event.
Close all events associated with the problem on which you were working.

Did the Service Event Overview window contain the event or events on which you were working?
Yes: Return the HMC to normal operations. Go to Closing a service call. This ends the procedure.

No: Go to Detecting problems. This ends the procedure.

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Last updated: Fri, March 20, 2015