What types of metadata are collected
Metadata is the information that IBM Storage Insights collects about your storage devices and environment.
Metadata about your storage devices can include, but is not limited to the following information:
- Inventory and configuration metadata such as name, model, firmware, type, and more
- Inventory and configuration metadata for internal componentssuch as volumes, pools, disks, ports, and more
- Capacity metrics such as capacity, usable capacity, used capacity, compression ratios, and more
- Performance metrics such as read and write data rates, I/O rates, response times, and more
- Diagnostic data, system failure logs, maintenance levels, and more support-related information
IBM Storage
Insights analyzes this metadata to help
you identify problems with your storage before they impact your business. Performance bottlenecks,
capacity usage and shortages, loss of connectivity or access to devices, and configuration issues
are just a few of the things that metadata can spotlight. To get metadata, the information that is
used to connect to devices is also collected and stored. The information is stored in the database
that was created for your IBM Storage
Insights service.
Passwords are encrypted before they are stored in the database.
Important:
- Use of IBM Storage Insights and the collection and use of metadata is governed by the IBM Cloud® Service agreement and the IBM® Storage Insights Service Description.
- The data that is stored on your storage devices is never viewed or accessed by IBM Storage Insights.
IBM Support ticket and diagnostic log packages
When you create tickets in IBM Storage Insights, you provide a name, an email address, and a phone number so that IBM Support can contact you. IBM Storage Insights also collects and uploads the diagnostic data for IBM block storage systems to IBM Enhanced Customer Data Repository (ECuRep) or Blue Diamond Enhanced Secure Support, depending on your configuration.
- What is ECuRep
- ECuRep is an IBM strategic worldwide Post Sales Technical Support solution for diagnostic data transmission, storing, and analysis.
- What is Blue Diamond Enhanced Secure Support
- Blue Diamond Enhanced Secure Support is an enhancement to standard IBM remote software and hardware support. It adds extra layers of security and allows you to use a secure, dedicated portal to upload diagnostic data to IBM® Support.