Using IBMLink and ServiceLink

IBMLink and ServiceLink are a set of online electronic services available to customers. Some of these services are available to you free of charge as a part of the SoftwareXcel basic contract. Some of these services are available as part of the optional SoftwareXcel Extended contract for an additional fee. Contact your local IBM® marketing branch office for more information on SoftwareXcel contracts and services.

The following services are available to you under one of these contracts:

SRCHSERVICE: Online database of current authorized program analysis report (APAR) and program temporary fix (PTF) information with extensive search capability.
PSP: Preventive Service Planning information database. This data contains the latest information concerning the installation of IBM products including the latest service recommendations.
SRD: Service Request and Delivery facility. This facility provides a means for election ordering and delivery of corrective services including PTFs and APARS.
ASAP: Automatic Software Alert Process. This facility allows the user to be alerted when critical service information becomes available on a list of products selected by the user.
ETR: Electronic Technical Response. Through this facility, the user may electronically report problems and ask appropriate technical questions about IBM products. Problem reports and questions are answered electronically. Optionally, problem reports may be answered through voice contact at the request of the user. Submit nondefect-related, nontechnical questions to the question and answer (Q&A); queue in Canada on a severity 3, priority 3 basis.
AST: Automatic Status Tracking. This facility allows the user to request notification when the status of a user-selected APAR or PTF changes, or both.
VPL: View Program Listings. Online database of module listings for non-OCO modules distributed via PTFs.