Support for Application Modernization Accelerator Developer Tools

Application Modernization Accelerator Developer Tools adheres to a modified IBM Continuous Delivery (CD) lifecycle policy.

Signing up for notifications about Application Modernization Accelerator Developer Tools

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Opening a support case

To learn more about IBM Support, see the IBM Support Guide and the Getting Started Guide for IBM Support.

To open a support ticket, you must have an active entitlement for Application Modernization Accelerator Developer Tools.

To open a support case:

  1. Go to the IBM Support site Opens in a new tab.
  2. From the menu bar on the header, click Open a case.
  3. Log in with your IBMid and password.
  4. Enter a meaningful Case Title that summarizes your problem.
  5. Select IBM as the Product Manufacturer.
  6. Select the product you purchased that includes Application Modernization Accelerator and Application Modernization Accelerator Developer Tools as the Product for which you need assistance from the support team:
    • Enterprise Application Runtimes
    • Modernized Runtime Extension for Java
    • Enterprise Application Service for Java

  7. Select the appropriate Severity of the problem.

    Important: The case severity is based on the business impact of the problem. If you set the case severity as 1, you must be available 24x7 to work with IBM Support on this issue.
  8. Select the Account that has the entitlement for Application Modernization Accelerator Developer Tools.
  9. Provide a detailed Case Description of your problem. A detailed description can help support understand your problem more accurately and thus provide quicker solutions or answers. The following information is crucial:
    • A note in the description that the support ticket is for Application Modernization Accelerator Developer Tools
    • The Application Modernization Accelerator Developer Tools product version
    • IDE (Eclipse, Visual Studio Code) and version of IDE
    • Operating system, including version number
    • Java version
    • Maven version
    • Steps to reproduce the issue
  10. Select the language preferences.
  11. Click Submit a case.

Open a case for each problem that you need assistance with. Do not add new issues to an existing case for which you are already engaged with the support team. When you clearly define an issue, the Subject Matter Experts (SMEs) can quickly address the issue and reduce confusion for the support team when they review the documents and files that are collected for the case.

Understanding support lifecycle policies

Application Modernization Accelerator Developer Tools follows a modified IBM Continuous Delivery (CD) Software Support Lifecycle Policy.

The numbering scheme for the version of Application Modernization Accelerator Developer Tools is based on the semantic versioning specification.

The version numbering takes the form major.minor.patch, where:
MAJOR
Number changes occur when significant changes are introduced between releases, including incompatible changes.
MINOR
Number changes indicate a new release.
PATCH
Number changes for fix updates.

For more information about IBM Software Lifecycle Policies, see IBM Software Support Lifecycle Policies.