Managing

The topics in this section explains the various consoles of Sterling™ Order Management System Software that you can use to complete the assigned tasks.

Using Sterling Order Management System Software
Use the Sterling Order Management System Software consoles to manage inventory, orders, inbound and outbound shipment, and return orders.
Sterling Store Engagement (Next-generation)
Sterling Store Engagement (Legacy)
Using Order Service
Using Order Hub
Order Hub is an IBM® Sterling Order Management System Software user interface that fulfillment and order management professionals can use to manage their fulfillment network.
Defining resource permissions for Order Hub
Create or update a user group's resource permissions to determine the pages and actions that users can access within Order Hub. Every user that wants access to Order Hub must belong to a user group.
User does not see menu items in Order Hub
When you log in to Order Hub, you do not see any menu items in the navigation menu, or you do not see as many menu items as you think you should see.
Contact your administrator to enable this feature
A message similar to "Contact your administrator to enable this feature" appears in multiple areas within the Order Hub user interface.
You do not have permission to view the content or actions on this page
You might encounter the following error on some pages within the Order Hub user interface.
Workspace details
As a fulfillment manager, you can view various metrics and key performance indicators that are driven by real-time data on the workspace. The workspace consists of various widgets that display metrics that are related to your node performance and orders data.
Managing B2B operations
IBM Sterling Order Management System Software now includes advanced business-to-business (B2B) capabilities. These capabilities empower account managers to effectively manage customer accounts, identify and address orders with issues, and drive sales through maintaining strong relationships.