Define Cancellation Reasons

This configuration provides a list of reason codes that are available during the cancellation process.

About this task

To define cancellation reasons:

1. In the Channel Applications Manager, click the Expand icon adjacent to Configure Order Administration to expand the branch.
2. Select Define Cancellation Reasons.
3. Enter information in the applicable fields. The following table describes the fields in the Cancellation Reason Details window.

   Table 1. Fields in the Cancellation Reason Details window

   Fields	Description
   Cancellation Reason	Enter a name for the cancellation reason.
   Short Description	Enter a short description of the cancellation reason.
   Long Description	Enter a more detailed description of the cancellation reason.

4. Click the Save icon to save your changes.