Define Appeasement Reasons

This configuration provides a list of reason codes that are available during the customer appeasement process.

About this task

To define appeasement reasons:

1. In the Channel Applications Manager, click the Expand icon adjacent to Configure Order Administration to expand the branch.
2. Select Define Appeasement Reasons.
3. Enter information in the applicable fields. The following table describes the fields in the Appeasement Reason Details window.

   Table 1. Fields in the Appeasement Reason Details window

   Fields	Description
   Appeasement Reason	Enter a name for the appeasement reason.
   Short Description	Enter a short description of the appeasement reason.
   Long Description	Enter a more detailed description of the appeasement reason.

4. Click the Save icon to save your changes.