Configure State Display

When entering an address, the Country or Region drop-down list contains a list of all the countries or regions. This drop-down list can be hidden if your enterprise accommodates only one country or region.

About this task

If you want a drop-down list of States to be displayed in IBM® Sterling™ Call Center and Sterling Store Engagement (Legacy), create a region schema that adheres to the following standards:

  • The first level of the region schema must be Countries or Regions.
  • The second level of the region schema must be States.
  • The region-level names must be Country or Region and State.

When a country or region is selected from the Country or Region drop-down list the system finds the corresponding region within the configured region schema representing that country or region. All child regions with a region level of State are shown in the State drop-down menu. If no region level of State is found, the State drop-down list changes to a text field to enable you to type the name of the state manually.

To configure the State drop-down list:

Procedure

  1. In the Channel Applications Manager, click the Expand icon adjacent to Configure Order Administration to expand the branch.
  2. Click the Advanced Configurations link.
  3. Click Configure Country or Region and State Display Options.
  4. Select the appropriate region schema from the Region Schema To Use For State Selection drop-down list. The following table describes the fields in the Configure Country or Region and State Display Rules.
    Field Description
    Region Schema To Use For Defaulting City and State from Postal Codes Select the region schema to be used to derive the City and State fields using the Country or Region and Postal Codes.
    Region Schema to Use for State Selection Select a region schema to be used for the State drop-down list.
    Allow Country or Region to be Entered for Screens that Check Item Availability Select this check box to facilitate the Country or Region drop-down list to be displayed on the screens that check for item availability.
    Note: The Country or Region drop-down list is always displayed in the Address panel.
  5. Click the Save icon to save your changes.
    Note: Ensure that the states configured in the Region Schema to Use for State Selection are same as the states configured in the Region Schema To Use For Defaulting City and State from Postal Codes.