Configuring Delivery and Installation

In addition to shipped products, you can manage the execution of delivery services and provided services. Delivery Services are billable services that are directly associated with a product on a sales order or a return order. For example, the delivery of a high-definition television. Whereas, Provided Services are billable services that are offered to enhance the life or usability of a product associated with a sales order. For example, the application of fabric protection on a sofa or installation service for a home theater system.

Delivery Services and provided services are also defined as items by the Catalog Organization and are available to all organizations that share that Catalog Organization.