POWER7 information

INTIP24

Use this procedure to collect data when the service processor reports a suspected intermittent problem.

If you need additional information for failing part numbers, location codes, or removal and replacement procedures, see Part locations and location codes. Select your machine type and model number to find additional location codes, part numbers, or replacement procedures for your system.

It is important that you collect data for this problem so that the problem can be corrected. Use this procedure to collect the data.

There are several ways the system can display the SRC. Follow the instructions for the correct display method, defined as follows:

If this SRC is displayed in the Product Activity Log or ASM log, then record all of the SRC data words, save all of the error log data, and contact your next level of support to submit an APAR.
If the control panel is displaying SRC data words scrolling automatically through control panel functions 11, 12 and 13, and the control panel user interface buttons are not responding, then perform FSPSP02 instead of using this procedure.
If the SRC is displayed at the control panel, and the control panel user interface buttons respond normally, then record all of the SRC words.

Do not perform an IPL until you perform a storage dump of the service processor. To get a storage dump of the service processor, perform the following steps:

Record the complete system reference code (SRC) (functions 11 through 20).
Perform a service processor dump. See Performing dumps.
Is a display shown on the console?
- Yes: Continue with the next step.
- No: The problem is not intermittent. Choose from the following options:
  - If you were sent here from another procedure, return there and follow the procedure for a problem that is not intermittent.
  - If the problem continues, replace the service processor hardware. This ends the procedure.
The problem is intermittent. Copy the IOP dump to tape. See Performing dumps .
Complete the IPL.
Determine if there are available program temporary fixes (PTFs) for this problem.
If a PTF is found, apply the PTF. Then, return here and answer the following question.
Did you find and apply a PTF for this problem?
- Yes: This ends the procedure.
- No: Record the following information, and contact your next level of support.
  - The complete SRC you recorded in this procedure
  - The service processor dump to tape you obtained in step 4.
  - All known system symptoms:
    - How often the intermittent problem occurs
    - System environment (IPL, certain applications)
    - If necessary, other SRCs that you suspect relate to the problem
  - Information needed to write an LICTR. This ends the procedure.

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Last updated: Thu, July 23, 2015