Identifying a service action by using sensor and event information for the 8335-GTB
You can use the sensor and event information from the system event log (SEL) to determine a service action to perform for the IBM® Power® System S822LC (8335-GTB).
If you have not done so already, complete Identifying a service action by using system event logs. Then, use
the following table to determine the service action to perform.
| Sensor name (Sensor ID) | Event description | Service action |
|---|---|---|
| Watchdog (0x00) |
|
No service action is required. |
|
SEL events with OEM record c0 | 000e000 | 3a150xxxxxxx indicate that a boot failed. Search for boot failure SEL events that have a time stamp close to the time stamp of this SEL event. If events exist, go to Resolving a system firmware boot failure. If there are no boot failure SEL events and the system booted correctly, no service action is required. | |
| Host Status (0x04) | Unknown | Go to Getting fixes and update the system firmware to the most recent level of firmware that is available. If this SEL event continues to be logged each time you power on the system, go to Collecting diagnostic data. Then, go to Contacting IBM service and support. |
|
No service action is required. | |
| FW Boot Progress (0x05) |
|
SEL events with OEM record c0 | 000e000 | 3a150xxxxxxx indicate that a boot failed. Search for boot failure SEL events that have a time stamp close to the time stamp of this SEL event. If events exist, go to Resolving a system firmware boot failure. |
| System Firmware Progress | No service action is required. | |
|
Device Disabled | If the sensor name is OCC 1 Active, replace CPU 1. If the sensor name is OCC 2 Active, replace CPU 2. Go to 8335-GTB locations to identify the physical location and removal and replacement procedure. |
|
No service action is required. | |
| Ambient Temp (0x0A) |
|
No service action is required. |
| Upper Critical - going high | Ensure that the room temperature meets the requirements that are specified for the system. Ensure that no obstructions are blocking air flow to the system. | |
|
|
No service action is required. |
|
|
If the sensor name is CPU Func 1, replace CPU 1. If the sensor name is CPU Func 2, replace CPU 2. Go to 8335-GTB locations to identify the physical location and removal and replacement procedure. |
|
No service action is required. | |
| All PGood (0x1C) |
|
No service action is required. |
|
|
|
|
|
|
|
|
No service action is required. |
|
If the sensor name is DIMM Func 1, replace DIMM 1. If the sensor name is DIMM Func 2, replace DIMM 2. And so on. Go to 8335-GTB locations to identify the physical location and removal and replacement procedure. | |
|
Configuration Error | Complete the following steps:
|
|
|
Replace system processor CPU 1. Go to 8335-GTB locations to identify the physical location and removal and replacement procedure. |
|
No service action is required. | |
|
|
Replace system processor CPU 2. Go to 8335-GTB locations to identify the physical location and removal and replacement procedure. |
|
No service action is required. | |
|
|
No service action is required. |
|
If the sensor name is Mem Buf Func 1, replace memory riser 1. If the sensor name is Mem Buf Func 2, replace memory riser 2. And so on. Go to 8335-GTB locations to identify the physical location and removal and replacement procedure. | |
| Boot Count (0x5F) | None | No service action is required. |
| Motherboard Flt (0x60) | State Deasserted | No service action is required. |
| State Asserted | Replace the system backplane. Go to 8335-GTB locations to identify the physical location and removal and replacement procedure. | |
| System Event (0x61) | Undetermined system hardware failure | Go to Collecting diagnostic data. Then, go to Contacting IBM service and support. |
|
No service action is required. | |
| Activate Pwr Lt (0x62) | None | No service action is required. |
|
|
No service action is required. |
|
|
No service action is required. |
|
|
No service action is required. |
|
|
No service action is required. |
|
|
No service action required. |
|
|
No service action is required. |
| PS Derating Fac (0xB4) | None | No service action is required. |
| OS Boot (0xB5) |
|
Ensure that the operating system boot image is loaded. Ensure that the disk drive or solid-state drive is ready. Reload the operating system boot image. |
|
No service action is required. | |
| PCI (0xB6) |
|
No service action is required. |
|
|
If the sensor name is GPU Func 1, replace GPU 1. If the sensor name is GPU Func 2, replace GPU 2. And so on. Go to 8335-GTB locations to identify the physical location and removal and replacement procedure. |
|
No service action is required. | |
|
|
No service action is required. |
|
|
No service action is required. |
|
|
No service action is required. |
| Checkstop (0xC9) | IERR | If this event immediately precedes a system power off, no service action is required.
Otherwise, search for SEL events that meet the following criteria:
If you found a SEL event that matches the criteria, perform the service action that is indicated in this table for the SEL event. Otherwise, go to Collecting diagnostic data. Then, go to Contacting IBM service and support. |
|
No service action is required. | |
|
Go to Collecting diagnostic data. Then, go to Contacting IBM service and support. | |
|
Power Supply Failure Detected | An assert event immediately followed by a deassert event indicates that a power cycle of the system occurred. No service action is required. If there is no deassert event immediately following the assert event, replace the power supply. If the sensor name is PSU Fault 1, replace PSU 1. If the sensor name is PSU Fault 2, replace PSU 2. Go to 8335-GTB locations to identify the physical location and removal and replacement procedure. |
|
If the sensor name is PSU Fault 1, replace PSU 1. If the sensor name is PSU Fault 2, replace PSU 2. Go to 8335-GTB locations to identify the physical location and removal and replacement procedure. | |
|
Ensure that ac power is supplied to the rack. Ensure that the system power cords are plugged tightly into both the power supply and the rack PDU unit for both system power supplies. Go to 8335-GTB locations to identify the physical location and removal and replacement procedure. | |
| Configuration Error | Ensure that both power supplies are securely seated in the system. Go to 8335-GTB locations to identify the physical location and removal and replacement procedure. | |
|
No service action is required. | |
| CPU VDD Volt (0xCF) |
|
No service action is required. |
| CPU VDD Curr (0xD0) |
|
No service action is required. |
| BIOS Golden Side (0xD2) | None | Go to Resolving a system firmware boot failure and follow the service action for a system event log (SEL) with the value OEM record c0 and OEM c0 specific log information 3a1504xxxxxx. |
| BMC Golden Side (0xD3) | None | Go to Resolving a system firmware boot failure and follow the service action for a system event log (SEL) with the value OEM record c0 and OEM c0 specific log information 3a1504xxxxxx. |
|
|
No service action is required. |
|
Ensure that all fans are seated securely. Go to 8335-GTB locations to identify the physical location and removal and replacement procedure. | |
| CurPwr Redundant (0xD8) |
|
No service action is required. |
| NxtPwr Redundant (0xD9) |
|
No service action is required. |
| Turbo Allowed (0xDA) |
|
No service action is required. |
|
|
No service action is required. |
|
|
No service action is required. |
|
|
No service action is required. |
|
State Deasserted | No service action is required. |
| State Asserted |
|
|
| Water Cooled (0xE3) | None | No service action is required. |
| CPU 1 VDD Temp (0xE4) | Upper Critical - going high | If the system is a water-cooled system, go to Resolving an over temperature problem for a water-cooled 8335-GTB system. If the system is an air-cooled system, ensure that there are no air flow obstructions at the front or at the rear of the system. Ensure that the fans are operating properly. |
| CPU 2 VDD Temp (0xE5) | Upper Critical - going high | If the system is a water-cooled system, go to Resolving an over temperature problem for a water-cooled 8335-GTB system. If the system is an air-cooled system, ensure that there are no air flow obstructions at the front or at the rear of the system. Ensure that the fans are operating properly. |