Bobby Woolf: WebSphere SOA and JEE in Practice
From archive: January 2011 X
Bobby Woolf 120000HQ53 4,132 Views
IBM Support Assistant comes in two editions, Workbench and Lite. Which should you use?I've talked about IBM Support Assistant (ISA) (product page), IBM Software's tool for gathering diagnostic data on your installation of our products and sending that data to IBM Support for analysis, usually as detail of a problem management report (PMR). (See "Submitting diagnostic information to IBM Technical Support for problem determination.") ISA has a pluggable architecture of collectors. Each collector is for a different IBM product; often a product has a suite of collectors, each designed to diagnose a different part of the product. You can also design your own collectors.The question remains: Install ISA Workbench or Lite? The download page has a quick comparison. Both have the same plug-in collectors architecture. Often that's all you need to gather data for IBM and send it to them. Frequently you don't need the extra bells and whistles in Workbench. When it doubt, try Lite first, it's probably all you need. Lite is smaller to download, easier to install, and does the basics Workbench is usually used for anyway.