News and information from the DB2 LUW Technical support team.
Faster Problem Resolution using Automated Data Collection for Cognos, DB2 LUW, Filenet, IS and IDS at IOD
Are you attending IOD this year? Then visit Electronic Support Booth 603 ped K in the Expo hall.
They will be able to share with you some ways to solve technical problems faster.
There are some mini-theatre sessions that can help you solve problems faster. Faster Problem Resolution using Automated Data Collection for Cognos, DB2 LUW, Filenet, IS and IDS.
The sessions will discuss strategies for setting up and using IBM Support Assistant in an environment for effective and efficient data collection.
Hours of time which is normally wasted in collecting the relevant data can be reduced to minutes.
It will be well worth the 30 minutes you take to listen in and watch the live demo.
See the below schedule. Have questions concerning Electronic Support? Send them a tweet with #IOD2009ask
· Cognos by Cindy J Holmes
o Monday,October 26th,2009 1:00 - 1:30pm
o Tuesday, Oct 27th, 2009 1:30 - 2:00pm
· DB2 Linux, Unix and Windows by Steve Raspudic
o Tuesday, Oct 27th, 2009 12:00 - 12:30a.m.
· Filenet Business Process Manager by Manfred Kunze
o Monday,October 26th,2009 5:30 - 6:00 p.m.
o Wednesday,October 28th,2009 1:30 - 2:00 p.m
The new IBM Support Portal was announced a while ago. We've had some great comments on it.
Customers have said it helps them find Technical support easier and points them in the right direction more often than a general search.
You can find an announcement about the IBM Support Portal here: https://www-951.ibm.com/blogs/SPNA/entry/announcing_ibm_support_portal_release_1_0_is_now_available
There are some how to videos that help you learn about additional troubleshooting resources available in the portal such as forums and recommended fixes. Video
Additional features of the IBM Support portal including News and Alerts, Notifications, and opening a Service Request with IBM Support. This video also shows you how to manage your product list to focus the portal and make the information you need easier to find.
Get fancy and personalize your portal page to reflect the way you work Video.
Give it a try!!
So you've run into a DB2 problem and you are going to open a PMR so you can get the support team to help you out. In many cases you are well educated in DB2 but don't have enough info to solve the concern yourself.