There are several interesting ways by which you can integrate social tools into your business process, and yes transform them.
The social tools itself introduce "social processes" such as
- jam using ideation tools,
- prioritize and learn using serious games and knowledge exchanges,
- share through blogs, activities, and traditional communication/collaboration tools
- discover using personalized analytics driven context
- co-create using semantic wiki, online editors, ...
- amplify with voting/recommendations/scoring
and the like..
Then you have business processes that gets transformed:
- functional areas such as sales, marketing, support/customer care, finance, accounting, HR, supply chain, etc
- industry specific Line of Business areas such as healthcare coordination, or citizen campaigns, or mobile banking
What is it gonna take to provide your client/employees/partners to bring your brand to every experience, unlock creativity everywhere, eliminate guesswork and deploy however you want?
1. use social tools from where you spend most of your time online --- @ work or @ personal
- email clients like Notes, Exchange, etc.
- intranet/extranet/internet portals / web sites
- functional (CRM, ERP, SCM, HR, etc) or Line of Business Applications -- ie your systems of record
- mobile device
you integrate the social tools/capabilities into these environments
2. make the social platform your primary system of engagement/interaction:
- surface relevant activities/tasks within that social platform based on context/next action
- integrate the systems of record into this social platform
3. bring together the systems of engagement and record:
- data in motion: make activity stream the common backplane
- data at rest: apply traditional database joins
Does becoming a social business mean transformed business processes? better business outcomes? well
- According to the recent Mckinsey study an average knowledge worker spends around 28 hours weekly using collaboration tools. Extending these with social tools can increase productivity upto 25%.
- Erasing white spaces (see Gartner Social BPM) is a major enabler --- transforming culture and leadership in organizational silos where no one is responsible, have management blind spots, and accountability gaps
- Transformation impact spans
- Nurturing a smarter workforce with
- Workforce optimization (ex. Sales, Marketing, Operations, Distribution, Business support)
- Products and Services Innovation
- Delighting customers with customer care and insights capabilities
So why should you go to IBM to help your organization transform to become a Social Business?
- IBM Global Business Services with deep industry expertise is ranked # 1 by IDC for providing consulting services. Key Social Business consulting services span Envision, Enable, Adopt, and Optimize services that allows organization to reach, engage, discover and act
- IBM is the Software market leader in Social Network, Enterprise Content Management, Analytics, Portals, Business Intelligence, Security, and Cloud based collaboration --- says Gartner, Forrester, IDC, etc.
- IBM's expert integrated systems with with web experience and smarter workforce patterns on PureSystems is a game changer
- IBM Research center for Social Business is driving new waves of innovation http://research.ibm.com/social
- IBM is a Social Business #IBMSocialBiz #IBMsocbiz
Check out this cool demo of deploying Web Experience suites on IBM PureSystems:
Check it out:
IBM WebSphere Portal is ahead of Microsoft SharePoint and Oracle in the Gartner magic quadrant for 2009 portalshttp://imagesrv.gartner.com/media-products/pdf/reprints/ibm/external/volume4/article18.pdf
|"Free" Open Source Portals: Myth, Hype, or Reality?
Go beyond software license fees when evaluating a portal solution
|Event Date: 07/07/2009 10:00 AM Eastern Daylight Time|
These days “free” open source sounds appealing, but not every open
source alternative delivers the desired business results. Join
Forrester Research analyst Matt Brown to learn why it’s important to
think beyond license fees when evaluating a portal solution – and why
IBM customers choose market-leading IBM WebSphere Portal over open
source portal alternatives. |
Register now to attend the webcast July 7th
Per the marketshare report published by IT analyst Gartner, IBM has secured the #1 position in marketshare (based on revenue for 2008), for the 8th year in a row. http://finance.yahoo.com/news/Report-IBM-Ranked-1-in-Web-prnews-15327063.html?.v=1
"More than 6,500 IBM clients use IBM's Web 2.0-enhanced WebSphere Portal
software. IBM has seen an especially large jump in new portal business
from healthcare clients worldwide including Catholic Healthcare West, Children's Medical Center
of Dallas, Healthways, MedStar Health, Memorial Health, and Trillium Health Centre
IBM WebSphere Portal is also used by four of the top five US healthcare
insurance companies, Blue Cross Blue Shield organizations in 33 states,
more than 30 major hospitals, clinics, and delivery networks worldwide,
and more than 12 on-line healthcare provider sites servicing more than
20,000 users each...
It is also the Portal of choice by the top 10 global banks, nine of the top 10 U.S. banks, seven of the
top 10 European banks, and eight of the top 10 Asia Pacific banks.
IBM WebSphere Portal is used by every G8 country governments, 10 of the 16 Middle
East countries, 22 U.S. states, and 40 U.S. Federal agencies."
This confirms the market buzz around the fact that only around 7% of Microsoft Windows SharePoint Services (WSS) customers have moved with any success to Microsoft Office SharePoint Server (MOSS). And for all of those how havent, so around 93%, per recent announcement from Microsoft, they shouldnt upgrade to 2007 but wait till 2010 comes...
Meawhile old BEA Portal customers are looking for alternatives...
You might have seen the IBM announcement of its open client solution (http://www-03.ibm.com/press/us/en/pressrelease/21060.wss ) - Lotus collaboration software (Lotus Notes 8 and IBM productivity tools with ODF support, Domino, Sametime, WebSphere Portal, Expeditor) and associated software services to support flexibility and choice for the customer around operating systems (Windows from Microsoft, Linux from Red Hat and Novell, Mac OS 10 from Apple - planned for Lotus Notes 8), platform devices, productivity editors (Microsoft Office on Windows, IBM Productivity Editors or open source products on Linux and Windows), alternatives for application development on thin/rich client (leverage Eclipse RCP). See IDC News Service: http://www.infoworld.com/article/07/02/12/HNibmlinuxopenclient_1.html However, some are reporting that Microsoft is not very happy with this http://www.microsoft-watch.com/content/operating_systems/microsoft_is_not_very_hapy_about_ibms_new.html Well....
1. IBM financials for Y2006 show 30% revenue growth for Lotus software in Q4 and also 9 consecutive quarters of growth.
2. Open standards based software does provide flexibility and choice to the customer, ISVs, and Systems Integrators. Flexibility and choice is about operating systems, platforms, productivity editors, applications, collaboration software, application development, and rich/thin client. Microsoft products runs on Windows only, and often have complicated product inter-dependencies. According to Avinash Singh, COO of Birlasoft (http://www.birlasoft.com ), a Systems Integrator based out of New Jersey, "IBM's open client solution is very timely. It allows us to offer more value to our customers who either want to move to Linux desktops or drive a heterogeneous client strategy. This solution can help them reduce costs while increasing organizational productivity. It is all about offering flexibility and choice for our customers."
3. Customers are being Vista "challenged" in terms of cost of software, hardware, deployment, falling short of security features (http://www.businessweek.com/the_thread/techbeat/archives/2007/01/vista_firewall.html?chan=search ), printer and device drivers (http://www.enterprisenetworksandservers.com/newsflash/art.php?698 ). "MIT flunked Vista" recently (http://www.varbusiness.com/sections/news/breakingnews.jhtml;jsessionid=RLEG1GEALNJJIQSNDLOSKHSCJUNN2JVN?articleId=197004760 ). Office 2007 requires end user training. Customers are also concerned about "after Vista what" -- I spend all this money and cant get locked out of innovation -- do i move to "Live"? when? Why not continue to stay on Windows XP or the like. Others say: I have to "migrate" anyways, so why not leverage Linux? As you may know, many experts are "OOXML challenged" also (http://www.consortiuminfo.org/standardsblog/article.php?story=20070117145745854 )
4. Customers are also figuring out a way to free up lots of money in their IT budget by deciding to take alternative procurement strategies instead of renewing/signing Microsoft Enterprise Agreement - "a la carte vs buffet". So says several analysts and press (http://www-142.ibm.com/software/sw-lotus/lotus/general.nsf/wdocs/license )
So despite any criticism out there, my take is that the open client solution is real and deep and its all about bringing value, flexibility, ease and choice to customers.
IBM is partnering with NIC (National Informatics Centre) to power the national portal of India: http://india.gov.in. http://www.cio.com/blog_view.html?CID=24872
The enhanced portal, based on Open Standards and Service Oriented Architecture (SOA) will provide a "single point of entry" to government information and services across 5000 websites for e-governance and citizen/employee/tourist services, anytime, anywhere (http://www.ciol.com/content/developer/web_services/2006/106091802.asp). KPI (Key Performance Indicators) include increased quality of services, transparency, trust, and customer satisfaction.
Powered by IBM WebSphere Portal, the market leading portal software, the IBM solution includes IBM WebSphere Application Server; IBM Workplace Content Manager for web publishing and personalization; DB2 Universal Database for providing robust data storage; WebSphere Information Integrator OmniFind for intelligent search and navigation; and Rational Application Developer for application development. This will drive single sign on and security, personalization, electronic forms, and help get ready for transactional services. (http://www.techtree.com/techtree/jsp/article.jsp?article_id=75944&cat_id=580)
So I get it, this will be probably one of the largest Portal implementations in the world? One of the largest SOA projects in the world. Quite a tribute to WebSphere Portal and associated software products. Any Architect's dream coming true.
Are you an IBM Lotus business partner who will be in town (Boston) on July 11th? Maybe you are a Microsoft business partner attending the Velocity 2006 conference in Boston? Want to figure out a better way to partner? with IBM Lotus?
Come join IBM Lotus executives at Anthony's Pier 4 on July 11th 6-9PM est.
Get a sneak peak of Lotus Sametime 7.5, WebSphere Portal 6.0. Play with Linux laptops running Lotus Notes, Sametime, and Productivity editors!
Grab the invitation from here: ftp://ftp.software.ibm.com/software/lotus/lotusweb/Invite.pdf
Check out http://www.ibm.com/lotus/abetterway
We are coming across many customers wanting to move their ASP.Net/VB applications to J2EE. The trend is distinct in Financial sector in general and Insurance industry in particular. Many of them are embracing WebSphere Portal, as the aggregation point of information and applications, for role based execution of business processes. The recently announced Mainsoft solution suits this purpose.
According to Forrester (http://www.mainsoft.com/solutions/pdfs/Forrester_Tech%20Choices.pdf). Choices span:
1. Web Services (loose coupling, application/component level integration)
2. Bridging Middleware
3. Extended J2EE PlatformsMainsoft, IBM business partner, has launched Visual Mainwin for J2EE Portal edition, enabling .Net applications to run natively on WebSphere Portal! (http:://www.mainsoft.com/news/press_releases/2006_05_31_01.aspx ). See the following Book: Manageability of Mixed Mode Systems excerpted from the Java EE .NET Interop book - http://www.ddj.com/185300352.
4. Language Integration (tight coupling, class/method level integration)
See the following article for more information on Mainsoft solution (http://www.mainsoft.com/solutions/pdfs/VMW_for_WebSphere.pdf
Meet IBM technical experts at Bedfont, England on May 23rd. They will deliver a half-day technical customer briefing entitled "Effective Team Collaboration in an On Demand Workplace." Or if you are in Amsterdam on the 24th afternoon, that will work too...
Register Here: http://www-128.ibm.com/developerworks/offers/techbriefings/details/dve.html?S_TACT=105AGX01&S_CMP=HP
This event will highlight how organizations can benefit from the capabilities of our Lotus technologies to become, and remain, a flexible, highly responsive on demand business. This road show is unique in that the content is delivered via live demonstrations and technical discussion.
The agenda is as follows:
- 08:30 - 09:30 Registration
- 09:30 - 10:00 Collaboration in an On Demand World
- 10:00 - 11:00 E-Mail: The Collaboration Cornerstone (Lotus Notes/Domino)
- 11:00 - 11:30 Enhancing the Collaborative Experience (Lotus Domino Designer)
- 11:30 - 11:45 Break
- 11:45 - 12:45 Improving User Productivity (IBM WebSphere Portal)
- 12:45 - 13:15 Simplifying the User Experience -Next Generation "Hannover" Client)
- 13:15 - 13:30 How to Get Started/Wrap-Up
Register Here: http://www-128.ibm.com/developerworks/offers/techbriefings/details/dve.html?S_TACT=105AGX01&S_CMP=HP
Check this out article in eWeek: http://www.eweek.com/article2/0,1895,1961455,00.asp
Survey: SOA In, Vista Out Larry Dignan, 05/12/06
Merrill Lynch surveyed 76 CIOs in April and released the survey on May 12th 2006.
- Around half of the CIOs will NOT renew Microsoft Enterprise Agreement in 2006 (trending down compared to January survey)
- Service Oriented Architecture (SOA) is hot, the next big thing for the CIOs
- Linux gaining ground
- Only 8% intend to upgrade in 2007 to Vista! 75% plan to wait for more clarity from Microsoft.
So what is the big deal?
Well, two points to note:
- Many Financial Analysts are expecting Microsoft Enterprise Agreement signings for 2006 to increase! Will it really increase or decrease, especially based on new surveys such as Merrill Lynch's.
- IBM customer experience is similar to Merrill Lynch survey findings: on SOA adoption and customers NOT renewing their Microsoft Enterprise Agreements
How does one add Lotus Domino in a SOA environment without changing the Domino Applications?
Here are some ways:
How about SOA and WebSphere Portal? Mobile devices?
Register for IBM SOA Development Survival Guide: http://www-306.ibm.com/software/info/sdp/soaguide/index.jsp?S_CMP=swhpfeature