Hello guys, I am experiencing a problem with Cognos 8.4.1 and I need your help. Here is the whole picture:
We have an installation of IBM Tivoli Common Reporting 2.1.1 (which is actually Cognos 8.4.1 running on WebSphere App Server).
The installation is Single Computer - on Windows 2008 Server x64.
Everything seems to be running fine.
I have added Notification details in Cognos Configuration to use the delivery service to email reports. In Cognos Configuration the Notification test runs ok and sends a test email to the email user that I added. But when I run a report in advanced mode using email send option - the job hangs with Status Waiting and the following message: CNC-SDS-0408 There are email messages waiting to be sent.
I turned full log level for delivery service and I get the following lines in the cogserver.log:
169.254.33.50:16910 4872 2011-12-20 10:36:10.792 +2 SMTPQueueConsumerManager DLS 6012 4 Audit.RTUsage.ds.DLS <trace>CNC-DS-0001 The following Delivery Service general error occurred: Unknown SMTP host: mailserverUnknown SMTP host: mailserver</trace>
169.254.33.50:16910 4872 2011-12-20 10:36:10.792 +2 SMTPQueueConsumerManager JSM 6019 4 Audit.RTUsage.JSM Problem with mail server, will test again in 10 seconds
I tried reinstall - the same thing happend.
I read some threads in the net that suggest that the Delivery Service is not running but it's enabled in Cognos Configuration.
Does anyone have an idea about this issue?
Pinned topic Cognos 8.4.1 email distribution hangs with CNC-SDS-0408
Answered question This question has been answered.
Unanswered question This question has not been answered yet.
Updated on 2013-01-16T17:15:44Z at 2013-01-16T17:15:44Z by GATOX
SystemAdmin 110000D4XK15496 Posts
Re: Cognos 8.4.1 email distribution hangs with CNC-SDS-04082011-12-20T18:31:14ZThis is the accepted answer. This is the accepted answer.This used to be a known issue. Verify that you have applied FP1, FP2 and FP3.
If this is a new install, just download and apply FP3 because FP3 incoudes (FP1 and FP2).
We have had this issue when you moved to 8.4.1.
IBelev 2700020G5V2 Posts
Re: Cognos 8.4.1 email distribution hangs with CNC-SDS-04082011-12-21T07:27:31ZThis is the accepted answer. This is the accepted answer.
- SystemAdmin 110000D4XK
GATOX 2700029QBC1 Post
Re: Cognos 8.4.1 email distribution hangs with CNC-SDS-04082013-01-16T17:15:44ZThis is the accepted answer. This is the accepted answer.
- IBelev 2700020G5V
How did you turn full log to mail delivery with Tivoli Common Reporting and Cognos.
I just enabled the mail tracing, but the informtation in log about mail delivery is very short.
I will appreciate your help.