Topic
3 replies Latest Post - ‏2013-01-16T17:15:44Z by GATOX
IBelev
IBelev
2 Posts
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Pinned topic Cognos 8.4.1 email distribution hangs with CNC-SDS-0408

‏2011-12-20T12:59:20Z |
Hello guys, I am experiencing a problem with Cognos 8.4.1 and I need your help. Here is the whole picture:

We have an installation of IBM Tivoli Common Reporting 2.1.1 (which is actually Cognos 8.4.1 running on WebSphere App Server).
The installation is Single Computer - on Windows 2008 Server x64.
Everything seems to be running fine.
I have added Notification details in Cognos Configuration to use the delivery service to email reports. In Cognos Configuration the Notification test runs ok and sends a test email to the email user that I added. But when I run a report in advanced mode using email send option - the job hangs with Status Waiting and the following message: CNC-SDS-0408 There are email messages waiting to be sent.

I turned full log level for delivery service and I get the following lines in the cogserver.log:

169.254.33.50:16910 4872 2011-12-20 10:36:10.792 +2 SMTPQueueConsumerManager DLS 6012 4 Audit.RTUsage.ds.DLS <trace>CNC-DS-0001 The following Delivery Service general error occurred: Unknown SMTP host: mailserverUnknown SMTP host: mailserver</trace>
169.254.33.50:16910 4872 2011-12-20 10:36:10.792 +2 SMTPQueueConsumerManager JSM 6019 4 Audit.RTUsage.JSM Problem with mail server, will test again in 10 seconds

I tried reinstall - the same thing happend.
I read some threads in the net that suggest that the Delivery Service is not running but it's enabled in Cognos Configuration.

Does anyone have an idea about this issue?
Updated on 2013-01-16T17:15:44Z at 2013-01-16T17:15:44Z by GATOX
  • SystemAdmin
    SystemAdmin
    15496 Posts
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    Re: Cognos 8.4.1 email distribution hangs with CNC-SDS-0408

    ‏2011-12-20T18:31:14Z  in response to IBelev
    This used to be a known issue. Verify that you have applied FP1, FP2 and FP3.

    If this is a new install, just download and apply FP3 because FP3 incoudes (FP1 and FP2).

    We have had this issue when you moved to 8.4.1.

    -Gicy
    • IBelev
      IBelev
      2 Posts
      ACCEPTED ANSWER

      Re: Cognos 8.4.1 email distribution hangs with CNC-SDS-0408

      ‏2011-12-21T07:27:31Z  in response to SystemAdmin
      Thank you for your reply. Actually I installed Cognos 8.4.1 Fix Pack 3 yesterday evening and this morning everything i working fine. So I guess this is the solution of the problem.

      Thank you.
      • GATOX
        GATOX
        1 Post
        ACCEPTED ANSWER

        Re: Cognos 8.4.1 email distribution hangs with CNC-SDS-0408

        ‏2013-01-16T17:15:44Z  in response to IBelev
        Hello

        How did you turn full log to mail delivery with Tivoli Common Reporting and Cognos.

        I just enabled the mail tracing, but the informtation in log about mail delivery is very short.

        I will appreciate your help.