Notes from Rational Support
You want immediate benefits from your IBM Products and solutions. We are committed to helping you get the most from your investment.
For just this reason, we have created a new webinar series to get you started fast with your IBM Rational support experience.
We have two new webinars:
Customer Support Orientation – shows you how to leverage IBM Rational’s web-based and assisted support capabilities to get what you need, quickly
License Key Center Introduction – takes you through the Rational License Key center – the easiest way to obtain new and updated keys for your software products.
Our April 2009 Webinar series schedule:
Webinar Date Time
Customer Support Orientation 04/14/09 (Tue) 01:00 PM EST (10:00 AM PST)
Customer Support Orientation 04/16/09 (Thu) 01:00 PM EST (10:00 AM PST)
License Key Center Introduction 04/17/09 (Fri) 10 AM EST (7 AM PST)
License Key Center Introduction 04/20/09 (Mon) 2 PM EST (11 AM PST)
Customer Support Orientation 04/21/09 (Tue) 01:00 PM EST (10:00 AM PST)
Customer Support Orientation 04/23/09 (Thu) 01:00 PM EST (10:00 AM PST)
License Key Center Introduction 04/24/09 (Fri) 1 PM EST (10 AM PST)
License Key Center Introduction 04/27/09 (Mon) 10 AM EST (7 AM PST)
Customer Support Orientation 04/28/09 (Tue) 01:00 PM EST (10:00 AM PST)
License Key Center Introduction 04/29/09 (Wed) 11 AM EST (8 AM PST)
Customer Support Orientation 04/30/09 (Thu) 01:00 PM EST (10:00 AM PST)
License Key Center Introduction 05/1/09 (Fri) 1 PM EST (10 AM PST)
Check online for additional webinar dates and times.
Webinar and Audio Conference Information
To attend the “Customer Support Orientation” Webinar
1) Visit http://www.webdialogs.com
2) Select “Join a Meeting” and enter Conference ID: COGITOS
For audio the US Toll free number is 1-866-907-1016, participant passcode: 910409.
US, Canada and Caribbean Toll free number: 1-866-907-1016
Argentina Toll free number: 1-800-666-3713
Venezuela Toll free number: 0-800-100-8366
Mexico Toll free number: 001-800-514-7826
Brazil: +55 11 3351 7034
To attend the “License Key Center Introduction” Webinar
1) Visit http://www.webdialogs.com
2) Select “Join a Meeting” and enter Conference ID: 4626806
For audio the US Toll free number is 1-877-421-0030, participant passcode: 529412.
Also the toll number is (770) 615–1247, participant passcode: 529412
Please submit any questions about this series to firstname.lastname@example.org .
AcdntlPoet 2700019V2G Tags:  youtube videos bluemix rational rational-client-support how-to devops 5,637 Views
IBM DevOps Services: Easily create a Node.js application in Bluemix- In this demonstration IBM Certified solutions expert Jean-Louis Marechaux takes you through how to create a Node.js application in IBM
More info: http://bluemix.net
CQAdmin 270006DKV2 Tags:  rational-clearquest rational-client-support apis rational technotes 5,637 Views
Following is a list of the recently published Tech Notes on ClearQuest APIs. These Tech Notes are really useful and required for ClearQuest Admins on day-to-day basis.
Don't miss our pre
AcdntlPoet 2700019V2G Tags:  conferences systemsengineering rational symposiums rational-client-support smarter-products 5,637 Views
You may have noticed, we’ve been building our systems community by offering over 15 IBM Systems and Software Engineering Symposiums this year at no cost to you! These are face-to-face customer events where you can learn how IBM Rational is helping to lead the innovation agenda in product and systems development. Industry experts are on-site to discuss applying system engineering best practices with measurable benefits leveraging customer examples and proof points.
These events focus on the IBM Rational solution for systems and software engineering – with sessions around the core processes of requirements management, architecture and design, collaboration, change and configuration management, reporting and test and quality management. You won't want to miss this opportunity to learn how IBM Rational solutions and best practices will improve the way you analyze, develop, maintain and manage your current and future products and programs. These events are great opportunities for our clients to network and learn more about our products. Upcoming events: Atlanta on September 12th, Montreal on September 19th, and Washington D.C. on September 24th. For full agendas and more information check out the registration site. Below is just an example of the many topics that will be covered: To view the specific agenda, please click on the registration site link.
These events are great opportunities for our clients to network and learn more about our products. Upcoming events: Atlanta on September 12th, Montreal on September 19th, and Washington D.C. on September 24th. For full agendas and more information check out the registration site. Below is just an example of the many topics that will be covered: To view the specific agenda, please click on the registration site link.
Below is just an example of the many topics that will be covered:
To view the specific agenda, please click on the registration site link.
AcdntlPoet 2700019V2G Tags:  rational clm innovate2012 alm podcast rational-client-support 2 Comments 5,637 Views
Jennifer Moore (Rational's Go-to-market Manager for CLM) recently recorded a podcast on what to expect from Lifecycle Solutions track at Innovate 2012. This is a quick ten minute chat that goes over exactly what to expect form the Lifecycle Solutions Track at Innovate 2012; Jennifer even goes as far as calling out a few specific session numbers (pay attention!) that will provide deep value from the CLM perspectives...
Keep your competitive edge! Be more innovative, faster and better.
The combination of innovation and speed can help organizations stay competitive and decreases the opportunity for competition to announce that next great product or service ahead of you. At Innovate 2012, our Lifecycle Solution track will talk about how your organization can keep that competitive edge with IBM Rational's Collaborative Lifecycle Management (CLM) solution so that you can be more innovative, faster and better. In this track you will not only learn what is new in CLM but also how forward thinking organizations are reducing costs and optimizing productivity with better collaboration across teams and multi-platforms with effective Application Lifecycle Management capabilities built on the unifying, open, extensible Jazz platform.
In addition to IBM experts speaking at the event, you will also have many customer speakers sharing their stories as well. To know what more is in store at the Lifecycle Solution track at Innovate 2012, listen to the podcast here.
But don't stop there, check out all the awesome Innovate 2012 podcasts available via the links above!