kellypuffs 06000168YK Visits (2776)
Our engineers have been very busy creating new educational modules to help you be successful with your Rational products, and I am pleased to announce that several new Rational ClearQuest IEA (IBM Education Assistant) modules are now available:
Creating a test database (7.0)
What is IBM Education Assistant? IBM Education Assistant is a collection of multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business requirements.
Take a tour of IBM Education Assistant
Find more great education modules here.
kellypuffs 06000168YK Visits (2068)
Did you miss last week's Jazz Open Mic session? Fret not, we have another one this week! And the next ... and the next....
Please join us Tuesday, March 22 (that's tomorrow!) 10am EDT for the second session in our 2011 Jazz/Rational Team Concert Open Mic Series:
2.x Upgrade to 3.0 with Ritchie Schacher, Rational Jazz Server Development
To help you take full advantage of your software, the Rational Support Technical Exchange hosts Open Mic conference calls and webcasts where technical experts share their knowledge and answer your questions on specific technical topics. Visit this page often for notices of upcoming events. Events will be recorded for those not able to attend live events.
Hope to see you there!
Click out our lineup of open mics: Rational Support Technical Exchange Open Mics & Webcasts
Image credit: Some rights reserved by flickr user p_a_h
AcdntlPoet 2700019V2G Visits (4121)
Application Lifecycle Management, also known as ALM, is not a new phrase in software development, but perhaps one with which you are still not entirely familiar. ALM can help improve lifecycle collaboration and software development efficiency. How, you may be asking? Why through diligent application of the five imperatives for ALM, of course!
CM Crossroads has just published an article featuring our Collaborative Lifecycle Management Solution, titled "Five Imperatives of ALM", written by our very own Carolyn Pampino!
Not only does the article detail the benefits of ALM in general, but it also demonstrates how IBM Rational has raised the bar for ALM solutions by articulating five imperatives backed by proof points showing how our integrated product offerings meet those imperatives.
So go on, check out Carolyn's content rich article on CM Crossroads... we hope you enjoy it as much as we have! You can find the article here:
And don't forget to check out our other C/ALM content on the Jazz.net library where we will also publish a .pdf version of Carolyn's Five Imperatives soon! Just point your browser to: http
There, you'll find more great articles like:
kellypuffs 06000168YK Visits (3732)
That's a powerful statement.
It's also one of IBM's Core Values, one that resonates particularly with me in regards to our social business initiatives… like this blog. Let me explain.
Think of what you might consider a traditional technical support organization. Fielding your questions and calls via email, phone and PMRs, we stand ready to assist you. As soon as you reach out to us.
Once a call is fielded, a solution provided, and a technote written and published, we hope that you (or others) will find the information when you need it.
Ok, that's a gross over
Now throw social business into the mix ...it's a game-changer.
By connecting with us via Twitter, Facebook, here on our developerWorks blog, on YouTube, LinkedIn and dW forums, we hope to be able to help you find the information you need to be successful with our IBM and Rational products BEFORE you need to file a support ticket. We can share the information we learn through our support calls with you and others who may need it, so that they don't have to call. By holding open mic calls to share information on relevant technical topics and field questions, we want to arm you with the information you need.
That's powerful. But it's also scary, particularly for comm
Fortunately, IBM is NOT one of those companies.
IBM as a corporation was in the vanguard of supporting employees' participation in social media, both personally and professionally, LONG before social media was cool. We have a set of Social Computing Guidelines, developed by IBMers all over the world.
IBM and Rational trusts that we will participate responsibly in these venues, and we work very hard to deserve that trust. No one has to vet or approve our Rational Client Support postings before publication, and no one tells us what to post. We are empowered to "do the right thing".
Sometimes I take that for granted and I shouldn't. Neither should you.
I feel very fortunate and am proud to work for a company that trusts their employees to "do the right thing". And I'm not just saying that to suck up.
However, I DO have an ulterior motive.
While we trust that we are doing the right thing and providing a valuable service with these programs; in effect, transforming our support organization, we struggle to identify our ROI (return on investment). Unlike marketing-driven social media programs, we can't measure lead generation or sales revenue derived from these initiatives. We HOPE that by reaching out to you proactively, we help you be successful with our products without having to call support - but, as you might imagine, measuring something that does not happen is a bit of a challenge.
Therefore, you can help us gauge the value of our social business efforts to YOU by answering 2-3 quick questions on our social media survey. It really is painless. We want to know who's following, and how valuable you find our various efforts. If you have an extra minute, you can provide some free-form comments to help us serve you better.
Because honestly, it doesn't matter what WE think ... YOUR opinion is the only one that really counts.
Pretty please? And thank you!
Link to survey
Image credit: Some rights reserved by flickr user nots
kellypuffs 06000168YK Visits (2077)
Performance test results for scalability of Rational System Architect 11.4, by Kevin P Calandrella and Ryan R. Schmitz