The numbers are in once again! Here is the top content for Rational Change, Focal Point, and Quality Manager based on reuse by our Support Engineers to help solve PMRs over the month of June. As an admin or user of Change, Focal Point, or Quality Manager, I'm sure you'll find some great information in there to help solve some issues you've run into or determine upgrade paths as well!
The IBM Innovate theme this year was "Stay Ahead", and being the new IBM Technical Summit, we saw some great innovation on the expo floor as well as within the multitude of sessions presented.
One of the big stand outs for me was the Liberty Car, a small RC Car modified to be controlled via WiFi using RaspberryPi hardware. The real innovation here is not only in the adaptability of the concept, but the truly low cost incurred (low cost being part of the Raspberry Pi mission). The combined adaptability and low cost make this a seriously accessible platform to begin messing about with and furthering the concepts which Hursley Tech Evangelist Tom Banks talks about in this quick two minute video with Innovate Social Host Katie Linendoll:
For a more detailed explanation and deeper technical discussion, check out Tom Bank's blog post on WASDev.net. This post published in late April serves as an awesome FAQ that covers all the questions I heard being asked at Innovate (and admittedly the same questions I asked as well): https://www.ibmdw.net/wasdev/2013/04/25/liberty_controlled_car/
What better way to stay ahead than by innovating at such an accessible level that anyone of any age can begin learning how to code and adapting hardware to meet new and different needs? To me, everythign about this simple concept embodied both the stay ahead theme as well as the driving ideas behin the new technical summit.
A big thank you and credit to Ryan Boyles for the Youtube and Vine videos.
Of course we know you like the deeper technical content too, so here's the articles that went live on developerWorks Rational this week:
Design message and service definitions based energy industry CIM standards By Darrell R. Schrag, Jr. (firstname.lastname@example.org), Senior Consulting Specialist, IBM There is little guidance for adapting an energy industry information model to message and service definitions for SOA messaging. This process uses Rational Software Architect extensions to guide definitions, based on the International Electrotechnical Commission's Common Information Model (IEC CIM). Product: Rational Software Architect
Improve portfolio management with new IBM Rational Focal Point integrations By Karthikeyan Dakshinamurthy (email@example.com), Senior Software Engineer, IBM IBM Rational Focal Point 6.5.1 and later integrate with Collaborative Lifecycle Management (CLM) applications to give you many more capabilities for decision-making throughout software development and project lifecycles. This article covers what, why, and how to take advantage of CLM applications. Product: Rational Focal Point
Synchronize CMVC and Rational Team Concert data to get benefits of both By Megha Mittal (firstname.lastname@example.org), Staff Software Engineer, IBM and Ankur Sharma (email@example.com), Staff Software Engineer, IBM IBM Configuration Management Version Control (CMVC) has been superseded by newer Rational software, including Rational Team Concert. The tutorial explains how to integrate the two repositories in mainframe systems. It includes sample code to make syncing periodically even easier. Product: Rational Team Concert
This week developerWorks Rational is also highlighting the following items on our home page that you may find of interest.
You know her from twitter and blog fame here, now see how Kelly is sky-rocketing into stardom with her second part in a developerWorks series on How to work with Rational Client Support: Part 2 . In this second article, she outlines the technical support that you get when you license Rational software includes and doesn't, plus what to do before you call tech support. This article even includes a handy chart to help you determine the business impact and severity or your issue. Along with the what's, how's, and why's she presents in this article, Kelly also provides some very valuable resources for learning, downloading trials/evals, discussing, and connecting with IBM support for even more information. You guessed it, this article is chock full of goodness as you've come to expect from Kelly!
Kelly Smith is a self-described “knowledge activist” with the Rational Client Support organization who works out of the IBM Mass Lab in Littleton, Massachusetts. Obsessed with knowledge-sharing, collaboration, and proactive support, she is one of the voices behind the "Notes from Rational Support" developerWorks blog. You can reach her on Twitter @kellypuffs.
Announcement courtesy of Jay Hogan, Manager Rational Client Support, and Ounce Labs Support Integration Lead
On November 1st, IBM passed the Transfer of Business ('ToB') milestone for Ounce Labs. 'ToB' is the legal and administrative event that marks the transfer of all business operations and assets to IBM and IBM systems and operations.
Now that 'ToB' is complete, the process of loading Ounce Labs client entitlement data into IBM systems is underway. Once complete later this month, Ounce Labs clients will be able to access IBM Software Support for product assistance as well as download software and licenses using IBM tools.
There are new videos available on the IBM Rational Support channel on YouTube. These are quick videos on starting the Rational DOORS Web Access server and how to use some basic features of the DOORS Web Access client. Check them out!
Thank you for using the like and dislike buttons to let us know if this helped you reach your goal or not. Your feedback helps us improve! Also consider subscribing to our channel to stay up to date on the latest videos from Rational Support.
The IBM Education Assistant is a collection of multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business requirements. Take a tour of IBM Education Assistant
One of my colleagues reports that he will be out of the office next week at the Beep Baseball World Series in Stockton, California: League games will stream live all week long. More information at: Boston Renegades.
Have you been putting off using the IBM Support Portal to find that critical piece of information to help you through an issue just because you thought it was too tough to navigate? Well now you don't have an excuse as we show you how simple IBM Support Portal really is!
This video demonstrates the
3-step quick start process for getting started using the IBM Support Portal for
your on-line technical support needs:
Education Assistant is a collection of multimedia educational
modules designed to help you gain a better understanding of IBM
software products and use them more effectively to meet your business
For those of us in the Electronic Support arena, getting good actionable feedback in order to steer
or improve our offerings is more rare than I would like.
So we were thrilled to death to get the following piece of feedback from
a client on one of our IBM Education Assistant Modules (our UCM/ClearQuest IEA module) recently:
"In general, an AWESOME resource! This presentation,
had I known about it, could have accelerated my learning nine months
Hooray! EXACTLY what we hope to accomplish with these education modules.
We get two pieces of very important information from this feedback: 1) the content is relevant and good for our clients, and 2) there is an opportunity here to see what we can do to reduce the time to discovery.
We have numerous ways you can help us do a better job providing you the information you need to be sucessful with your products.
When you search for and find relevant content on our support pages, take a moment to Rate This Page. Did it give you the information you were looking for? Why or why not? Did it help you solve your issue? These are all important points we consider in determining the effectiveness of our support content.
Continue to leave comments on the IEA modules you view and let us know if they were helpful and/or how we could improve.
We ARE listening for your feedback.
(And of course, feel free to engage with us here, or on twitter (@rationalsupport))
Wow, I can't believe that 2011 is almost over. It's been quite a year, and continuing the theme, I'd like to share my own subjective look at some of the highlights - the Year in Review on Notes from Rational Support.
This is not an inclusive
list of all the best content on NFRS in 2011. In order to get that, you
might as well sit back and read the whole year. Or maybe you just want the IEA (IBM Education Assistant) stuff. Or posts on ClearCase. Or Jazz. You can explore our content by tags.
And, of course, this is my own opinion as to some of the best, most useful, informative,
or just plain fun posts on this blog. Your opinion can and probably
does differ. So what did I miss? Is there a particular bit that made
your day in 2011? Let us know in the comments!
Our periodic roundup of tech articles from developerWorks Rational is hot off the presses again. The following articles went live over the past week and a half:
Implement workspaces to model multiple versions of DoDAF 2 architectures By: Franki Schafrik Abstract: Learn how to implement IBM Rational System Architect workspaces for different versions of enterprise, as-is, and to-be architectures; for integrating a system of systems; and for trade-off analysis. The author also describes benefits of each scenario and four software tools to analyze workspaces. Products: IBM Rational System Architect
How to configure IBM Rational Change 5.3 to run in FIPS mode By: Pradeep K. Shashidhar Abstract: Increase security by following these steps to configure Rational Change 5.3 to run in Federal Information Processing Standard (FIPS) mode. This article provides code for all configuration changes required in the application, the Java Runtime Environment (JRE), and the web server. Products: IBM Rational Change
Three ways to do more with Rational Build Forge capabilities By: Ashish Aggarwal Abstract: You can use the included command line Java and Perl APIs to handle software builds through IBM Rational Build Forge, rather than the management console. You can also integrate it with Jazz-based testing and change-and-release management tools. This article explains how, complete with sample code. Products: IBM Rational Build Forge
Configure secure access for multiple installations of Rational Team Concert By: Murali Dhandapani Abstract: For secure access to multiple installations of Rational Team Concert, you need the Network Deployment version of IBM WebSphere Application Server. Learn how to get an SSL certificate and how to install and configure it on each of the profiles created in Version 6.1 or 7.0 of the application server. Products: IBM Rational Team Concert
Another great round of articles were recently published over on the jazz.net library. If you've not yet made your way over there, here's four great excuses to click the link and see what you've been missing!
CLM 2011 reporting workshop A major component of the CLM 2011 release is reporting. This workshop provides insight into key details of the reporting component, and helps you understand how to get started through a series of hands-on exercises.
Integrating Rational Software Architect with InfoSphere Data Architect, by Daniel T. Chang URL: http://www.ibm.com/developerworks/data/library/techarticle/dm-0708chang/index.html Abstract: This
article provides a quick overview of Rational Software Architect and
InfoSphere Data Architect, outlines the high-level steps in three
integration scenarios, and discusses the UML-to-LDM and the LDM-to-UML
transformations and the UML logical data model profile. Product: Rational Software Architect, InfoSphere Data Architect
This video demonstrates how to subscribe to receive proactive notifications about new and updated technical support content available for your IBM products. Access My Notifications through the IBM Support Portal at:http://ibm.co/IBMPortalYouTube
Of course we'll continue pushing out great how-tos and process information on all of our programs and tools as they are produced and available, many of which have been created based on your direct feedback!
Are you currently attending the Innovate Conference? We have 3 great opportunities for you to participate in Global Rational User Group (GRUG) Community events at the conference! 1. Client Connections Lounge - Europe 2 - Dolphin Hotel - Lobby Level Monday, June 6 - Wednesday, June 8 - 8:00am - 5:00pm Join us in the Client Connections Lounge! Open to all Rational client and Business Partner references, as well as our Global Rational User Community, this lounge is a welcome retreat during your busy days ahead. Stop by and network with other clients and User Group members. Take a break, and enjoy a snack book a meeting, check your email, or just put your feet up and rest. 2. Birds of a Feather "Rational User Group" - Australia 3 Tuesday, June 7 - 7:00pm - 8:30pm
Birds of a Feather Sessions are back! Hear from key members of our GRUG Council as we talk about what the community is all about! Join us for an evening of networking as we announce the results from our latest GRUG Council elections. 3. GRUG Pedestal - Exhibit Floor Monday, June 6 - Wednesday June 8 - Exhibit Floor Hours
The GRUG community will also have a pedestal in the IBM booth on the exhibit floor. Be sure to stop by and say hello to fellow GRUG leaders and members or bring by coworkers to sign up for the community.
IBM Electronic Support has been busy producing and posting a series of videos designed to help you gain even more benefits from IBM as it relates to using the Support Portal to find support solutions and information:
IBM Support Portal Overview: This video provides an overview of the IBM Support Portal, a unified, centralized view of all technical support tools and information for IBM systems, software, and services worldwide. The IBM Support Portal is your gateway to all of your technical support resources.
Getting started with IBM Support Portal using Quick Start: The IBM Support Portal is your one stop spot for technical support resources. It gives you a unified, centralized view of all technical support tools and information for all IBM systems, software, and services worldwide. This video demonstrates how to get started with this website.
Finding warranty information for your IBM systems: This video demonstrates how to find warranty information related to your IBM system. Using the IBM Support Portal, you can look up one or many systems to see which ones are under the base warranty or covered by an extended service agreement.
Taking our cue from our good friends in Lotus, Rational Support will be hosting its first in a series of Technical Exchange Open Mic calls on Feb 17, when the cool kids from the ClearCase support teams will gather to answer your questions about ClearCase Remote Client 7.0.1/7.1.
We're still ironing out the details, but bookmark this page to learn more and stay apprised of developments in this space. And let us know what other topics you'd like to see in the future.
You've likely been hearing about IBM Rational DOOR Next Generation already... If not, or even if you have, here are two great videos to help you understand some of the great new features and familiarize you with the new interface coming out:
To help you take full advantage of your software, the Rational Support
Technical Exchange hosts Open Mic conference calls and webcasts where
technical experts share their knowledge and answer your questions on
specific technical topics. Visit this page often for notices of
upcoming events. Events will be recorded for those not able to attend
We are indeed winding down into the next holiday week and the new year, but we still know you need to get the fixes and updates you need! To give you something to do in the hopefully slow week you're having, here's the latest and greatest downloads which have gone live from Rational Support since November 30th... and don't forget to check out the downloads tag to see the fixes you may have missed over the summer and early fall months:
Over the past month of November, these were the most heavily reused support generated documents associated with the PMRs which came in over the same time period. These are the docs which helped solve your cases during November, highlighted here to hopefully help others avoid similar issues or obtain the same information you all were in search of:
Links to new and updated technical support content ... as it happens! We also tweet about relevant developerWorks articles, industry news, education modules, videos, and support events like our open mic series. We cover events like Innovate 2010, developerWorks briefings, and Voice of the Customer events.
We also pass on interesting events and content from others, if it will help you be successful with your IBM and Rational products... from sources like our Global Rational User Groups, developerWorks forums, and more.
Are you curious to know what actions take place internally during the "Performing Test Log Data Transfer" stage in Rational Performance Tester (RPT)?
Here's some background on what happens during the "Performing Test Log data transfer" state:
STAGE-1) During the test, stub files will be created in a temporary directory in a system's temporary location on the RPT workbench system. This directory will have a name like rpt.<ScheduleName>.<number>.
For example: If you have agents named Agent1 and Agent2, the stub files will have names like:
As the playback is running, the actual traffic is written to corresponding files on the agent machines under the agent's deployment_root directory.
STAGE-2) When the playback reaches the "Performing Test Log data transfer" state, RPT will first move the files from the agents to the same temporary directory (rpt.<ScheduleName>.<number>), replacing the stub
files. This is done serially for each agent (i.e. files are moved from Agent1, and then from Agent2, ...). During this step, ideally the ACWinService.exe on the agent currently transferring files will show CPU
use of 5 - 15 %.
STAGE - 3) Once the files are retrieved from all the agents to the temporary directory, the files from all the agents are combined into two files with names like DLRDirectoryAreaPagingFile<number>.dat and DLRPagingFile<number>.dat in the system's temporary location.
STAGE - 4) After the two above files are completed, the rpt.<ScheduleName>.<number> directory is removed.
STAGE - 5) Finally the data is combined into the .executiondlr file in the project. You may check with the files and find out in which stage RPT is completing.
One of the IBM Rational Team Concert (RTC) users, having an integration with Focal Point (FP) were planning to move the production database
to test. On refreshing the test database, as they had RTC-FP integration in production, the same links would be preserved in the artifacts in test.
They had a concern if these links will be preserved in RTC, even in the test area after refresh. Of course, they would edit the Friends connection,
to point to the Test.
Here are the steps that I suggested and one of which was successfully used by the customer to isolate production from test (step 2).
The RTC links will be preserved in the Test area after refresh.
If the plan is to have a Test environment without the RTC links (in test database) to point to the production data, there are 2 options one can choose from.
Isolate the production and the test environment at network level.
Below are the details of each of these options:
1. Server Rename
Server rename is one of the approaches to achieve this. However, this has it's drawbacks and risks, explained in the links below:
This should definitely be the last approach one can take, after raising a Problem Management Record (PMR) with IBM Rational Support.
a. Server rename and the things to be aware before proceeding:
NOTE: One needs to make sure that there are no possibilities of communication exchange between the test and production servers at all.
a. First, ensure that production and test servers are isolated at the network level so that any communication attempt is blocked.
This is to make sure the Test environment should not insert or update anything on the production environment.
b. Install CLM applications, Websphere Application Server (WAS), database on the test server following the usual methods.
c. Restore the copy of production databases in the test server.
d. Ensure the password of the database user (which is used in the CLM applications to connect to the database) is different than in
production. This can be the DB instance user, if one has used so.
Now, one needs to tell the server on how to connect to the new databases (the ones which were restored in Test environment), where the password
To get the encrypted password:
f. Run the jts/setup till Step 3 - Configure Database and
look at the jts/teamserver.properties file (which should now be in the process of getting regenerated) for the encrypted password.
Copy it in a word editor. The property name to look for the password is
g. Copy over the entire .../server/config directory from the production server to the Test server and open each of the teamserver.properties
file and update the password as noted in the above step.
i. Create an entry for production server in /etc/hosts file of test server.
Start the application in WebSphere and test.
NOTE: It is best to test this when production environment is offline or down for maintenance to avoid any unforeseen problems.
At this stage, the Test environment can only be accessed from test server and not from any clients, as the DNS is unaware of the alias in
To access the Test Environment, users can put a similar entry in their respective machines /etc/hosts file to point it to the Test environment.