Are you a DB2 LUW or Informix client in North America? If so, you may have the opportunity to try the newest innovation from Information Management Support for your next service request - Technical Support Chat!
Technical Support Chat allows you to quickly interact 1:1 with one of our Level 2 Support Analysts online instead of over the phone. You can discuss your request and conveniently share command strings and URLs. At any time during the chat, you or the Analyst can choose to resolve the issue over the phone.
Technical Support Chat is currently in its pilot phase as we develop the functionality to work best for you. If you are a DB2 LUW or Informix client, try Technical Support Chat by clicking the 'Request to Chat' option on the right side of your screen after you open a new Service Request.
If you are not currently eligible for the pilot, check back here for updates on the availability of chat.
To learn about Technical Support Chat for Lotus, click here.
If you are interested in learning more about Information Mangement Support, keep visiting my blog!
Have you heard of The DB2Night Show? Recently, I've been hearing about it quite a bit so I decided to check it out for myself. I visited The DB2Night Show website and browsed around. I learned that the show's mission is to build a fun, interactive community around DB2 LUW. Each episode will include fun stuff, education, tips, and special guests. Guests will range from industry experts to "Joe the DBA". Sounds good to me!
The DB2Night Show is recorded with a studio audience of up to 1,000 people for each show. These lucky people have reserved FREE tickets on the website prior to the show. If a show gets "sold out," you can find replay information available on the website.
Now to clear up a common misconception. Despite the name Night Show, the shows are recorded and broadcast during the day in North America. If you live in another geo and the time doesn't work for you or you have another conflict, you can always check out the replay.
Upcoming DB2Night Shows include:
- The DB2Night Show Episode #11 - "DB2 9.7 Optimizer Updates" - Friday, January 29, 2010 at 10am CENTRAL
- The DB2Night Show Episode #12 - The Wild Wonderful World of DB2 Resources - Friday, February 12, 2010 at 10am CENTRAL
- The DB2Night Show Episode #13 - DB2 Compression Updates with Paul Z! - Friday, February 19, 2010 at 10am CENTRAL
Note that Episode #12 features our very own Susan Visser
(check out her blog!
) sharing her favorite resources for learning about DB2 - get recommendations for the best books, the best blogs, the best white papers, the most illuminating podcasts and videos, and more. Consider this episode your personal roadmap to free and low cost information about DB2, and get ready to grow your DB2 skills in 2010 with Susan's advice! This will be a great episode and I have already reserved my seat.
On the website, you'll also find replays of Episodes 1 - 10 on other great DB2 topics.
I encourage you to check out The DB2Night Show website and sign up for a show. If you'd like to be feature on the show, information is available on the website as well.
Registration for the IOD EMEA Conference, 19-21 May, Rome, Italy, opened last week! Early bird registration continues until Friday February 26. Register early and save up to € 610!
IOD EMEA 2010 offers a world-class technical and business leadership program and provides an unrivalled forum for our customers and Business Partners to share best practices, learn the latest on information-led transformation and network with peers.
If you are interested in speaking at the event, Call for Speakers is open until Friday January 29. Customers who are selected to speak may be eligible for a FREE conference pass (one per organization). Click here for more information about speaking at the event.
Learn more about the conference at the IOD EMEA website.
Another exciting event is the SPSS Directions European Conference 2010, 17-18 May, Rome, Italy.
The SPSS Directions European Conference will be co-located with the IOD EMEA conference at the Rome Marriott Park hotel on 17 and 18 May 2010. This gives customers and Business Partners the ability to attend both SPSS Directions and IOD EMEA and to experience the latest trends and best practices in predictive analytics.
For more information about the SPSS Directions conference, visit the conference website.
Happy new year everyone! I hope the holidays were both fun and restful for you and your families. Now you are most likely back at work and already hard at work!
Jump start your learning in 2010 using the developerWorks podcasts. Join Scott Laningham as he interviews IBM® developerWorks authors and editors as well as thought leaders in a variety of fields. Past guests have included Grady Booch, Tim Berners-Lee, John "Maddog" Hall, Tim O'Reilly, Chris Anderson, Jimmy Wales, Irving Wladawsky-Berger, and Carol Jones. You can listen directly from the website or download podcasts and play them at a later time.
Listen to these podcasts that may be of interest to you:
- Arvind Krishna, GM Information Management at IBM, talks about information-led transformation at the Information on Demand 2009 Global Conference.
- Todd Watson gives his thumbs up/thumbs down report for some highly touted tech of 2009.
- New - IT trends in 2010! Irshad Raihan, Worldwide Market Manager for IBM Data Management, talks about virtualization, the cloud, analytics, green it, and more.
Visit the developerWorks podcasts site to learn more, listen, or subscribe to the podcast RSS feed! You can also stay connected by reading the developerWorks podcasts blog.
The wait is over! The highly anticipated Data Studio ebook titled Getting started with IBM Data Studio for DB2 is now available. And to top it off... it is FREE!
In this new book, you can:
- Find out what IBM Data Studio can do for you
- Learn everyday data management tasks
- Back up and recover DB2 databases
- Write and debug SQL stored procedures and routines
- Convert existing SQL or procedures to Web services
- Learn more about integrated data management
- Practice using hands-on exercises
Click here to learn more about the Data Studio ebook online and download a copy!
As you can tell from reading my blog, I’m a big promoter of all things DB2. That is why the recent announcement that IBM DB2 is the first database to be recognized “VMware Ready” is so exciting. Not only is IBM DB2 first – but only IBM has a database management system recognized as VMWare ready. Read the full press release from VMware here.
Check out these links to learn more about IBM DB2 and VMware:
Some of our most popular certification exams at IOD 2009 were the new exams available for DB2 9.7. These exams were just released a few months ago and conference attendees were eager to give them a try.
See the new certifications and brief descriptions below:
IBM Certified Database Administrator, DB2 9.7 for Linux, UNIX, & Windows (Exam 541)
If you are knowledgeable with DB2 9.7 and are capable of performing the intermediate to advanced skills required in the day-to-day administration of DB2 instances and databases, you may benefit from this certification role.
Note: passing one of Exams 700 or 730 is required to take Exam 541.
- Number of questions: 60
- Time allowed in minutes: 90
- Required passing score: 61%
- Test languages: English
Learn more about Exam 541.
IBM Certified Application Developer, DB2 9.7 for Linux, UNIX, & Windows (Exam 543)
This certification exam certifies that the successful candidate has important knowledge, skills, and abilities necessary to design, build, execute, and deploy DB2 9.7 database applications.
Significant experience with intermediate or advanced level skills in developing applications that interact with DB2 databases. This individual has strong skills in DB2 SQL and in database application development concepts.
Note: passing one of Exams 700 or 730 is required to take Exam 543.
- Number of questions: 60
- Time allowed in minutes: 90
- Required passing score: 60%
- Test languages: English
Learn more about Exam 543.
Advanced DB2 9.7 certification
The IBM Certified Advanced Database Administrator, DB2 9.7 for Linux, UNIX, & Windows (Exam 544) certification will be available in 2010.
View the DB2 9.7 roadmap and other available roadmaps.
I can hardly believe that Information On Demand 2009 is well underway! Many of my colleagues are at the event running activities like the Skills Hub, Certification Lab, Certification Lounge, IOD Bookstore, and more!
If, like me, you aren't physically at the event, you can still follow it from home. I was just checking out Twitter @IODGC2009 and it really is buzzing with activity. In the time I was looking (less than 5 minutes) 40+ new tweets became available. Impressive! So as my last entry in my IOD 2009 series, I am going to provide you with ways to connect with the event from home.
Read about important sessions as they happen with live blogging! Adam Gartenberg is updating his blog directly from the event. Check out his blog here. He has already posted a very thorough blog about the opening session with many posts on the way I'm sure! Adam also points to Todd Watson's blog as he is also blogging live from IOD.
A huge number of tweets are being sent out by attendees and IBMers directly from the event. Follow @IODGC2009 and the #IOD2009 twitter hashtag for all the newest posts. Adam Gartenberg posted a handy list of IDs to follow from @IOD2009 - check out his list here.
Experience a virtual EXPO floor with virtual spaces - new for 2009! Create your personal avatar an interact with all the pedestals that are available on the real expo floor! Learn more at the IOD Virtual Spaces website.
If you'd like to learn more about some of the IM activities going on at the event for Support, Services, and Education, check out the other posts in my IOD series:
The Information on Demand Conference is only 10 days away... so what should you be doing now to make sure you are ready to make the most of your IOD experience? Well, I'll be happy to give you a few suggestions!
First things first, check out the conference schedule and plan your activities. You'll get more done and won't miss out on exciting opportunities such as talks, demos, and book signings if you know what is going on where. That said, everything is not on the master schedule (it would be impossible to list it all)... so I suggest checking out the IM IOD Services webpage to find the important IM activities/events of the conference. These include:
- Support, Services and Education Hub
- Information Management Services Consulting Corner
- Pre-conference Education Classes
- IM Education Hands-on Demo Room
- Discounted Online Education
- Support Tools and Resources Demonstrations
- Free Certification Testing and Certification Lounge
- IBM Redbooks
Now, one of the highlights for many attendees each year is the opportunity to take FREE Information Management Certification Exams. But remember... this is only a great opportunity if to choose to study before you go. Don't try to wing it - get prepared!! Visit the Information Management Certification program website to find Roadmaps, Preparation guides, Preparation tutorials, Practice tests, and Certification guides. If you don't know which exams you want to take, you can search for exams here.
Another suggestion is know who you want to talk to. IOD is one of the rare times when some of the best minds in IM Services, Support and Education are available to chat directly with you. If you've been thinking of engaging Services on a project or setting up onsite training at your organization, for example, think ahead and come to the conference ready to ask your questions and discuss possibilities. You don't want to leave the conference wishing you'd asked someone a question when you had the chance... so take every opportunity!
In addition to knowing who you want to talk to, know what information you want to bring back to your workplace. To do this, I'd encourage you to visit an eLiterature kiosk at the event. eLiterature kiosks are located all around the Expo (including the Skill Hub) and allow you to browse through available information, select only those pieces relevant to you, and have them delivered direct to your email address. No need to lug a bag of paper around anymore! Like many of my colleagues, I've been busily populating the kiosks with the latest info about IM Education and more... so be sure to check out a kiosk when you see one at the event.
Learn more about the conference and register at the conference website. I hope you enjoy IOD 2009!
Attention everyone... T minus 17 days to Information on Demand 2009. I can't believe it is almost here!
So for my next IOD post I am going to cover the always popular Bookstore and Support Tools and Resources Demos.
My coworker and fellow blogger, Susan Visser, is the Publishing Program Manager for Information Management. As always, she'll be at the bookstore at IOD ready to point you in the direction of the books you need on your shelf - you know, the ones that will help you out when you've hit a wall programming, or ones that give you tips to get certified, or even the ones about new topics you want to learn about.
Highlights of the IOD 2009 Bookstore include:
- Book signing by Malcolm Gladwell, author of Outliers, Blink and The Tipping Point.
- New IBM Press Books, including the following:
- DB2 pureXML Cookbook: Master the Power of the IBM Hybrid Data Server
- Fine-Tuning the Business of Information Technology: A Practical Guide to Optimizing Your IT Budget
- Dynamic SOA and BPM
- IBM SOA Foundation
- Viral Data in SOA: An Enterprise Pandemic
- The Greening of IT
- and more!
Visit Susan's blog or the IOD Services page for more information about the bookstore.
The Support Tools and Resources Demos are the place to be if you want to learn about IBM Electronic Support (aka IBM eSupport) and the new IBM Support Portal. Learn from the experts who will highlight online Support tools and resources including the Support Knowledge Base, documentation, proactive alerts and notifications, fix pack downloads, the Electronic Service Request tool and more. Plus learn how you can personalize the IBM Support Portal to your products and interests.
Demos are available:
- Thursday 12:30 - Tour, Try and Talk About The New IBM Support Portal (BOF-2838)
- Thursday 1:30 - How can I resolve my problems faster using IBM Electronic Support? (TOD-2643)
For more information about the demos or the Bookstore, visit the IOD Services page.
There is still time to register! Click here for more information.
Oh yes... and here's the tip!
Visit the Skills Hub to pick up a copy of a DB2 Skills DVD packed with resources, games, and software. Visit early because last year these DVDs were gone quickly!