The release of SmartCloud Control Desk 18.104.22.168 has opened the door wider to integrations made possible by Open Services for Lifecycle Collaboration (OSLC).
In a nutshell, you could improve the response time to resolve incidents and reduce the costs of problem support by being able to view data -- while in SCCD -- on your assets and configuration items from other IT products such as IBM Tivoli Monitoring and IBM Tivoli Application Dependency Discovery Manager. Or by monitoring events on your configuration items from IBM Tivoli Netcool/OMNIbus. In real-time. Without having to switch tools. Without importing the data into SmartCloud Control Desk.
The SmartCloud Control Desk wiki contains the following pages that explain details on the value of each integration, answer the question "Just what is OSLC anyway?", and provide links to details on requirements and configuration steps.
- Integrating with IBM Tivoli Application Dependency Discovery Manager: SmartCloud Control Desk acts as an OSLC Consumer to let you view data on your CIs and assets from TADDM without switching tools.
- Integrating with IBM Tivoli Monitoring: SmartCloud Control Desk acts as an OSLC Consumer to let you view CI and asset data from Tivoli Monitoring without switching tools.
- Integrating with Tivoli Netcool/OMNIbus: SmartCloud Control Desk acts as an OSLC Consumer to let you view Event data for your CIs from Tivoli Netcool/OMNIbus without switching tools.
For information on obtaining SmartCloud Control Desk 22.214.171.124, see http://www-01.ibm.com/support/docview.wss?uid=swg21647115.