IOD can be very informative and this year it will also help you understand how support works with some training on Electronic Support.
There will be some great sessions to find out how to use the tools we have available online to help solve your concerns.
If you are in Vegas October 25-29, the IBM Electronic Support team we will be participating in the Information on Demand (IOD) conference. They will be conducting a Technical Training Session on Electronic Support, a Bird’s of a Feather on the Support Portal, and a number of technical demonstrations on the Portal at the Expo Theatre. They will also have an Electronic Support pedestal at the conference to demo the Portal, My Notifications, the IBM Support Assistant (ISA), Fix Central and so on.
Drop by the Expo Center, Booth 603, Pedestal K to learn more about the IBM Support Portal, the IBM Support Assistant (ISA), My Notifications, and Fix Central. Update your IOD agenda to attend the following two sessions
2838A: A Birds of a Feather session by the IBM Support Portal architect, Peter Picone.
2643A: An Electronic Support Technical Training Session by Mandee Ross.
News and information from the DB2 LUW Technical support team.
Matching: support_portal X
The new IBM Support Portal was announced a while ago. We've had some great comments on it.
Customers have said it helps them find Technical support easier and points them in the right direction more often than a general search.
You can find an announcement about the IBM Support Portal here: https://www-951.ibm.com/blogs/SPNA/entry/announcing_ibm_support_portal_release_1_0_is_now_available
There are some how to videos that help you learn about additional troubleshooting resources available in the portal such as forums and recommended fixes. Video
Additional features of the IBM Support portal including News and Alerts, Notifications, and opening a Service Request with IBM Support. This video also shows you how to manage your product list to focus the portal and make the information you need easier to find.
Get fancy and personalize your portal page to reflect the way you work Video.
Give it a try!!