Welcome to IBM Cloud and Smarter Infrastructure's (C&SI) Tivoli Asset Management Product Newsletters. These communications are designed to help you derive maximum value from your software by providing you with helpful e-Support technical information, answers to frequently asked questions, and links to other key information. Please take a moment to read through the materials provided below. We are confident that you will find these resources helpful and informative.
http://ow.ly/oIdKg - Maximo Asset Management
18 days, 21 hours, 31 minutes, and 14 seconds….
Not that I'm counting but Pulse 2014 is right around the corner and f or most conference attendees, networking with other Maximo and TRIRIGA customers, Support, and Development experts from our IBM Business Partners is the primary reason for attending IBM Pulse. If you are attending Pulse, I strongly recommend you review the Pulse agenda . Here you can review the various tracks, sessions, Lunch and Learns, and other activities and build your own agenda. You can attend a Hands On... [More]
Once in a while I'll get questions about performance problems. Specific scenarios can be resolved by applying Interim Fixes or adding indexes. Those critical and urgent problems often happen throughout the entire system.
Here is a collection of performance related recordings and technotes that might help:
SCCD 7.5.1 Performance Education Session
Correcting Slow User Queries
These titles recently released:
- Audit Scenario
- Small vs Large UI
See all Tivoli IEA video content here:
See Tivoli's You Tube channel here:
Released on Jan 31st 2014 titles include:
- Database upgrade process overview - Maximo 6.2 to 7.5
- Clone a Maximo 7.1.1 administrative workstation
- Clone a Maximo 7.5 administrative workstation
- Using the report list portlet in Maximo Asset Manager V7.1
- Using the report list portlet in Maximo Asset Manager V7.5
- How to use HARD and SOFT reservations in work order tracking
- Logging and Log Files Part 1
- Logging and Log Files Part 2
- Logging and Log Files Part 3
see them all here:... [More]
This event will be held on February 18th, 2014 at 11:00 AM, ET US
This is your exclusive invitation to spend a few minutes with Tim Clougherty, Deputy Director of Public Works for the City of Manchester and senior strategist for their recent Maximo implementation. Manchester is the largest city in the state of New Hampshire, and the tenth largest city in New England, originally incorporated in 1846.
Learn how Maximo Integrates our City Services
Why we chose Maximo to Serve... [More]
In this blog we will work through an example of adding a query to Maximo Anywhere Work Execution App. This is a typical setup/configuration that is done after initial install of the Maximo Anywhere solution, where the Work Execution App is tailored to show the appropriate Work Orders that the technicians need to see/work on a daily basis in the customer environment.
In this scenario, we will add a Query from Maximo Work Tracking app as a Query Base to show on the Work Order List in the Work Execution App.... [More]
Maximo® for Service Providers is an add-on product for Maximo that helps clients manage assets and services for customers as a business, or helps clients manage and bill for assets and services within an enterprise. It includes a suite of applications that manage customer agreements, response plans, service delivery, supplier contracts and customer billing.
On January 24, 2014, Maximo for Service Providers version 7.5.2 was released. Read about what's new or get more details about the release features .
Hi again! As a Maximo support engineer / team lead for over 8 years, I'm always looking for ways to enhance the client experience through good
communication, timely response and technical knowledge. As we all know sometimes resolving issues when it comes to software is easier said than done.
Unfortunately sometimes there are other factors that impact the situation that we have no control over that make getting to a solution difficult and time
consuming. That being said, there ARE many things that we CAN do... [More]
Let’s face it. You’re busy! You get 100 emails a day; you’re on conference calls from morning to night and forget about the projects you’re leading. As you blast through your email, and try to get feedback, you compose countless emails knowing full well what you need but not really thinking about what the recipient needs. Your subject lines are blank or say something like “FYI”, or “Please Read”. Half of the messages are forwarded from someone who forwarded from... [More]
If you read my previous, and first post to this forum, you learned that one of the cool things about being an IBM support engineer is that I get a small window into my customers' worlds throughout the day. I also mentioned that I support a lot of Maximo Users in the utilities industry and I recently had the pleasure of speaking to one such utilities client who presented a scenario that was pretty interesting. I'm sharing this particular client situation to hopefully illustrate that sometimes a second set of eyes, and few... [More]
The Maximo Support Resources pages have been redesigned to meet IBM Mobile standards and provide a better user experience. These pages provide a Maximo centric view of the IBM online experience with quick access to all sorts of resources including Support, Developer Works, SMC, Documentation all in a single location. In addition, these pages are built to deliver quick results on the topics most requested from our clients. With a single click, all documents related to a particular Maximo topic are returned... [More]
Email Interaction Setup (EIS) application application is included in Maximo Asset Management Fixpack 188.8.131.52 and above.
With EIS users can interact with Maximo using a smartphone without having to login to Maximo:
Change the status of a record such as a work order
Accept or reject a workflow assignment
Update attributes such as the start date
The overall benefit of using Email Interaction Setup is that progress is not held up while waiting for the action of an end user.
Below is a... [More]
After upgrading to Maximo 7.5 many clients have decided to keep on using Issues and Transfer application. One of the reasons for using Issues and Transfer application instead of the new Inventory Usage application is due to training issues. Users do not want to learn a whole new application and business owners do not want to spend money on training.
However, Inventory usage application is actually quite easy to use and it offers all the features available in Issues and Transfer application.
I want to share some of my real world customer support cases from my role at IBM as a Level 2 Support Engineer. A former manager of mine used to interview candidates for technical support jobs by asking them, "Are you running FROM something, or are you running TO something?". There are many good answers to this question, but I've always considered myself to be running TO my various positions in technical client support. I believe that my job is to help other people do THEIR jobs. I want to use this forum to... [More]
So you and your team are ready to make the leap on to the next release of Maximo or SCCD but, there is that looming concern about what is going to happen when you flip the "ON" switch on your go-live date. Will it work? Will performance be acceptable? or will you have to find a safe house to hide from the angry mob of users that can not use the system? You are not alone. Those are the type of questions that keep every Project Manager and System Implementer up at night.
Through collaboration with some of our... [More]
Last week in part one of my two-part Pre-Implementation Planning for Building a Maximo / SCCD Organization discussion we talked about the considerations that need to be made to be successful in planning out your organization. In today's discussion we'll look at some of the types of questions that you as a planner should be asking of your teams and why.
Here's a few questions to get you started:
Is there any need to limit users in one part of your business from seeing or updating data in another part of your... [More]
In a few short weeks, Pulse 2014 will be held from Feb 23-26 at the MGM Grand in Las Vegas! Pulse is an amazing opportunity to network with other clients, business partners and IBMers and learn more about existing and new features, and meet 1-1 with experts to get all your questions answered.
Maximo will be featured under the 'Smarter Infrastructure' or SI Track . So if you are looking for information, sessions or people to talk about Maximo - heads towards SI!
To get the most out of... [More]
You can modify WO details in Scheduler application through “Modify Work Details” right click action.
This action is applicable for both single and multiple selected work orders.
If you want to add any new (even custom) fields to this dialog to update a related work order you may want to consider the following steps.
ABC attribute (field) there could be an out of the box WO attribute (field) or a custom attribute (filed).
Steps below are for the custom attribute. Skip step 1.1 for the existing WO... [More]
It might be that you want to add some custom “right click” actions to gantt view in one of Scheduler, Graphical Assignment, or Graphical Crew Manager applications.
To do so you need:
1. Register an action: insert a new record into skdaction table.
insert into skdaction ( skdobjectname , objectname , appletactclass , skdactclass ,title,remark, actionname , ismenubased , skdactionid , multirec , dlgname , menuorder , usewith ) values ('SKDACTIVITY','WORKORDER',' com .... [More]