When you contact IBM Support, a Problem Management Record, or PMR, is opened to track your concern and its resolution. Many of those PMRs reference support documents that are used to resolve a specific issue. We are able to analyze those records to find issue trends that are affecting many of our IBM Business Process Manager customers. When we look at the top 10 most referenced support documents in PMRs, we find several of the MustGather documents. If you are not familiar with these documents, they explain the type of information that IBM Support needs to expedite the resolution of your issue. These documents include requests for information about your operating environment and requests for certain files that can help us diagnose your issue. The following MustGather documents are available to help us help you:
- Collect troubleshooting data for database problems in IBM Business Process Manager (BPM)
- Collect troubleshooting data for IBM Process Designer problems in IBM Business Process Manager (BPM)
- Collect troubleshooting data for installation or upgrade problems with IBM Business Process Manager products
- Collect troubleshooting data for Performance Data Warehouse problems in IBM Business Process Manager (BPM)
- Collect troubleshooting data for performance problems in IBM Business Process Manager (BPM)
- Collect troubleshooting data for process application deployment problems in IBM Business Process Manager (BPM)
- Collect troubleshooting data for security problems in IBM Business Process Manager (BPM)
- Collect troubleshooting data for web services problems in IBM Business Process Manager
In addition to the "MustGather" documents, IBM Support Assistant Version 5.0 can help you determine the root cause of an issue and find possible documented resolutions. In fact, Version 5.0 Beta 2 was just released within the last few weeks of this post.
Now, let us get back to the topic at hand and count down the 10 most referenced documents (excluding "MustGather" documents) in IBM Business Process Manager PMRs. Here are the most referenced documents from August to October of this year:
#10: Profile upgrade instructions for V7.5.0 Fix Pack 1 (V18.104.22.168) IBM Business Process Manager product installations with existing profiles
This document provides instructions for upgrading existing profiles in V7.5.0 Fix Pack 1 (V22.214.171.124) for the IBM Business Process Manager products.
In a three- or four-cluster topology, Process Portal requires a routing server. The information center provides information on several stand-alone products that you can use as a routing server. However, if you do not want to use a stand-alone product as a routing server, this document explains how to configure a WebSphere proxy server using the WebSphere Administrative Console.
When you enable Load Balancer or specify "localhost" as host name during IBM Business Process Manager server installation, the Process Portal user interface does not have any Cascading Style Sheet (CSS) styling. However, this document explains how you can edit the 100Custom.xml file to resolve the problem.
The information center for IBM Business Process Manager Version 7.5 does not explain how to configure secure sockets layer (SSL) communications. However, this document includes an attachment that explains the step-by-step process complete with many screen captures to guide you along the way.
This document is the actual download document for IBM Business Process Manager Version 7.5.1 Fix Pack 1. Before downloading the product update, be sure to read the installation instructions first.
You can run IBM Business Process Manager in a virtual machine. However, this document provides links to both IBM and non-IBM resources that explain some additional things to consider when you run servers in a virtual machine (VM) environment.
Because the database configuration information is saved across the file system, this document provides detailed steps on how to change the database information for the Process Server and the Performance Data Warehouse Database.
This document explains how the configuration files load the data and provide some best practices for maintaining those files.
This document provide a list of fixes that are available for Version 7.5 and 7.5.1. Each fix pack lists the issues that are fixed it in (APARS) from customer-reported PMRs and provides links, as applicable, to the closing information for the issue. You might want to bookmark this document to quickly find the latest fix packs for your environment. You can always follow us on Twitter @IBM_BPM and we will announce the fix packs as they are available!
And the #1 most referenced document in an IBM Business Process Manager PMR is...
This document is a step-by-step guide on how to how to set up a clustered Process Server, including Business Space and HTTP Server, in a production environment on Red Hat Enterprise Linux using Oracle 11g
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