Over the past ten years, my co-workers have asked to write a "guest post" on this blog. This time, Moshe Weiss, IBM Senior Manager, Development and Design, has offered the following post, not in his own voice, but in the voice of his "baby", the Hyper-Scale Manager software.
You might think this is a strange approach, but today we have robots that can dance, and cars that can drive themselves! If software could talk, this is what IBM Hyper-Scale Manager would say:
"I was born a year ago.
It wasn't an easy birth… there were many complications. In fact, so many, that I was almost prematurely born!
Most of my development, in preparation for labor and delivery, was done within the last 6 months of the overall 18 months. I was shaped and designed, and sometimes re-shaped, three times. Lots of assumptions had to be made in hopes to ease a successful delivery and help bring me to full term of the birthing process.
During my first year of maturity, I focused on learning how customers used me; what frustrated them the most, and what they loved or 'almost' loved, while still needing refinement and redesign.
The number of customers adopting me grew higher and higher, as did the number of complaints and bugs that I had to deal with, and my users’ frustrations and dislikes because I wasn't yet a complete solution and still had some missing features.
I was renewed four times! Each time of which improved me and made my senses better, faster, adding new capabilities that helped make me more approachable, intuitive and delightful.
Choosing how to renew, and what to add to each renewal, is not an easy task. Basically, it was about prioritizing user experience versus gaps that were deferred from my birth, versus differentiators to make me unique and sell more, versus features in my roadmap, versus investing huge efforts in my quality.
Each renewal was a complex process with lots of features and behaviors to add, while trying to make my customers’ life a bit easier, since features that were important to them were sometimes considered low priority.
But, there were also good times during my first year:
- Huge customer adoption rate
100 new customers in two months!
Growing was a great thing and my parents were and are still so proud! But, like with most things, it came with a price - a lot of sustain issues from the field, requests for changes and bad feedback that I am hard to use and missing core elements.
Being a new baby in the Storage world is not a simple thing, as expectations are huge (mainly because of my successful elder brother, the XIV GUI) and I must quickly keep up with all of them.
Although, I am getting tons of good feedback for being revolutionary and unique. People are emotionally engaged with me, and being that I’m a baby, I love to see emotions!
- Huge marketing efforts to put me center stage
However, because of some initial problems at the start -- I am a new product, remember? -- I was thrown out of multiple customer sites, and some sales/marketing guys just stopped believing in me. That made me sad.
My parents did a great job, though, in talking, explaining and demonstrating what I can do, together with what I can’t do now, but will do soon. This really helped in some areas, and customers began to see what my parents saw in me for so many years.
I’m really enthusiastic to hear what people will think of me when I’m two years old!
- Invention everywhere…
As part of the renewal I had four times during my first year, design elements were reconsidered, redesigned and rewritten to find the best solutions ever. No product has come even close to what I suggest to the world… I am so proud of myself!
Additionally, my parents wrote approximately 20 patents on my User Interface (UI) elements and User Experience (UX) concepts, which makes me extremely unique.
Prioritization of what goes in and what doesn't, especially during a time when fewer and fewer babysitters handled me during that year. It was a real challenge. Read my parent's post [How to drive forward an exhausted team?] for more details.
But my parents did it! They succeeded to add cool features like:
- Filter analytics and free text, making the filter a great experience that everyone is using.
- Great UX improvements like redesigning the tabs, adding right click menus, and adding more on-boarding enablers
- Improving the dashboard.
- Improving my core business, capacity management (four different times!), and still working on it.
- Adding features that were initially deferred in my birth. Deferring features back then was the way to make my birth go smoother. Now, these missing features annoy people.
- Improving quality dramatically, adding automation to the way people test me.
- Adding differentiators, like the health widget, with more than 20 best practices that provide helpful tips to the customer when there’s a need to change something in their environment, to avoid future issues.
- Continue to bring added values for the 'A-family'. I am monitoring: FlashSystem A9000/R, XIV and Spectrum Accelerate, both on and off premises. This added value makes for a family with the most powerful management solutions and experience."
If you are planning to attend the upcoming IBM Systems Technical University, Orlando Florida, May 22-26, There will also be a variety of hands-on labs. I recommend participating in the hands-on session to feel and witness the next release of IBM Hyper-Scale Manager.
technorati tags: IBM, Moshe Weiss, Hyper-Scale Manager, XIV, FlashSystem A9000, FlashSystem A9000R, Spectrum Accelerate